Question 1

What are the different markets in which
        Zendesk and
        Freshworks compete against each other?

Accepted Answer

Zendesk and
        Freshworks compete against each other in
        the Contact Center, Customer Experience, Knowledge Management, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Freshworks compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        Freshworks’s
        3.69%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Freshworks holds the
        5th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Freshworks in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Freshworks has
        34,304 customers in the
        Customer Experience
        segment. Zendesk has
        130403 more customers than
        Freshworks in this category.

Question 4

What are the countries in which
        Zendesk and
        Freshworks has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Freshworks has more customers in United States, United Kingdom and India.

Zendesk Vs Freshworks : In-Depth Comparison

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Comparing the customer bases of Zendesk and Freshworks

Comparing the market share of Zendesk and Freshworks

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