Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more
Market Share of Zendesk
Current Customer(s)
169150
Market Share (Est.)
17.85%
Ranking
#1
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Customer Experience category are Trustpilot with 17.74%, Adobe Marketing Cloud with 7.77%, Intercom with 7.51% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Trustpilot | 168085 | 17.74% | Zendesk vs Trustpilot |
| Adobe Marketing Cloud | 73663 | 7.77% | Zendesk vs Adobe Marketing Cloud |
| Intercom | 71127 | 7.51% | Zendesk vs Intercom |
| Freshworks | 34777 | 3.67% | Zendesk vs Freshworks |
| Adobe Commerce Cloud | 30817 | 3.25% | Zendesk vs Adobe Commerce Cloud |
| Qualtrics | 29245 | 3.09% | Zendesk vs Qualtrics |
| Podium | 29087 | 3.07% | Zendesk vs Podium |
| Campaign Monitor | 26354 | 2.78% | Zendesk vs Campaign Monitor |
| Yotpo | 24094 | 2.54% | Zendesk vs Yotpo |
| Smartlook | 21811 | 2.30% | Zendesk vs Smartlook |
| Smile.io | 21593 | 2.28% | Zendesk vs Smile.io |
| Qualtrics Research Core | 20770 | 2.19% | Zendesk vs Qualtrics Research Core |
| Zoho CRM | 20625 | 2.18% | Zendesk vs Zoho CRM |
| Salesforce Service Cloud | 15062 | 1.59% | Zendesk vs Salesforce Service Cloud |
| Pendo | 15055 | 1.59% | Zendesk vs Pendo |
| Pipedrive | 14287 | 1.51% | Zendesk vs Pipedrive |
| Sitecore | 11582 | 1.22% | Zendesk vs Sitecore |
| OneAll | 11437 | 1.21% | Zendesk vs OneAll |
| Bazaarvoice | 8170 | 0.86% | Zendesk vs Bazaarvoice |
| LiveAgent | 7556 | 0.80% | Zendesk vs LiveAgent |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Customer Experience category are Trustpilot with 17.74%, Adobe Marketing Cloud with 7.77%, Intercom with 7.51% market share.
Zendesk vs Trustpilot
Zendesk vs Adobe Marketing Cloud
Zendesk vs Intercom
Zendesk vs Freshworks
Zendesk vs Adobe Commerce Cloud
Zendesk vs Qualtrics
Zendesk vs Podium
Zendesk vs Campaign Monitor
Customers of Zendesk
Around the world in 2024, over 168874 companies have started using Zendesk as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| ABB | 10,000+ | Zurich | Zurich | Switzerland |     |
| Advance Auto Parts, Inc. | 10,000+ | Roanoke | Virginia | United States | |
| Stanley Black & Decker, Inc. | 10,000+ | New Britain | Connecticut | United States | |
| Allied Universal | 10,000+ | Santa Ana | California | United States | |
| Orlando Health | 10,000+ | Orlando | Florida | United States | |
| transcosmos | 10,000+ | Tokyo | Tokyo | Japan | |
| Embratel | 10,000+ | Rio de Janeiro | Rio de Janeiro | Brazil | |
| Levi's | 10,000+ | San Francisco | California | United States | |
| Essity AB | 10,000+ | Stockholm | Stockholm | Sweden | |
| Groupe Galeries Lafayette | 10,000+ | Paris | Ile-de-France | France | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Customer Experience are Marketing (1958), Technology (1670), E-Commerce (1470).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the customer-experience category fall in the company size of 0 - 9 employees (54564 companies), 20 - 49 employees (40095 companies), 10 - 19 employees (20683 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for customer-experience are the United States with 69419(53.70%), United Kingdom with 14913(11.54%), Australia with 6302(4.88%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the customer-experience category are Trustpilot, Adobe Marketing Cloud, Intercom. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Trustpilot Zendesk vs Adobe Marketing Cloud Zendesk vs Intercom.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the customer-experience?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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