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Zendesk

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Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more

Customer Experience
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Market Share of Zendesk

Current Customer(s)

157691

Market Share (Est.)

16.63%

Ranking

#1

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 15.04%, Trustpilot with 13.30%, Adobe Marketing Cloud with 7.98% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom14261415.04%Zendesk vs Intercom
Trustpilot12612313.30%Zendesk vs Trustpilot
Adobe Marketing Cloud756307.98%Zendesk vs Adobe Marketing Cloud
Qualtrics488855.16%Zendesk vs Qualtrics
Freshworks340043.59%Zendesk vs Freshworks
Smartlook287063.03%Zendesk vs Smartlook
Podium267692.82%Zendesk vs Podium
Qualtrics Research Core232942.46%Zendesk vs Qualtrics Research Core
Yotpo232092.45%Zendesk vs Yotpo
Campaign Monitor231302.44%Zendesk vs Campaign Monitor
Zoho CRM205352.17%Zendesk vs Zoho CRM
Adobe Commerce Cloud188531.99%Zendesk vs Adobe Commerce Cloud
Pendo178971.89%Zendesk vs Pendo
Pipedrive151171.59%Zendesk vs Pipedrive
Smile.io150541.59%Zendesk vs Smile.io
OneAll97761.03%Zendesk vs OneAll
Sitecore90550.96%Zendesk vs Sitecore
Salesforce Service Cloud85450.90%Zendesk vs Salesforce Service Cloud
Bazaarvoice67550.71%Zendesk vs Bazaarvoice
LiveAgent62880.66%Zendesk vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 15.04%, Trustpilot with 13.30%, Adobe Marketing Cloud with 7.98% market share.

Zendesk vs Intercom

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Zendesk vs Trustpilot

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Zendesk vs Adobe Marketing Cloud

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Zendesk vs Qualtrics

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Zendesk vs Freshworks

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Zendesk vs Smartlook

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Zendesk vs Podium

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Zendesk vs Qualtrics Research Core

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Customers of Zendesk

Around the world in 2025, over 157684 companies have started using Zendesk as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Walgreens10,000+DeerfieldIllinoisUnited States
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Argos10,000+MedellinAntioquiaColombia
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Centrica10,000+WindsorEnglandUnited Kingdom
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Chugoku Electric Power Co Inc.10,000+HiroshimaHiroshimaJapan
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Ardagh Group10,000+LuxembourgLuxembourgLuxembourg
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B. Braun10,000+MelsungenHesseGermany
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Louis Dreyfus10,000+WiltonConnecticutUnited States
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PwC10,000+LondonEnglandUnited Kingdom
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Pacific Gas & Electric Company10,000+OaklandCaliforniaUnited States
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Indiana Attorney General10,000+IndianapolisIndianaUnited States
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Zendesk Customers by Products and Services

The top three products and services offering customers that use Zendesk for Customer Experience are Marketing (1543), Technology (1317), Saas (1198).

Customers

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Zendesk Customers by Employee Size

The majority of Zendesk's customers for the customer-experience category fall in the company size of 0 - 9 employees (47489 companies), 20 - 49 employees (41585 companies), 100 - 249 employees (21701 companies).

Employee Size

Zendesk Customers by Geography

The top three geographies of Zendesk for customer-experience are the United States with 64530(53.81%), United Kingdom with 13104(10.93%), Australia with 6169(5.14%) customers respectively.

Customers

Employees of Zendesk

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Also see other Products/Services by Zendesk in:

Interactive Voice Response (IVR)
Customer Experience
Knowledge Management
Contact Center
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the customer-experience category are Intercom, Trustpilot, Adobe Marketing Cloud. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Intercom Zendesk vs Trustpilot Zendesk vs Adobe Marketing Cloud.

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What is Zendesk customer distribution based on company size?

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What is Zendesk market share in the customer-experience?

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What are the top countries that use Zendesk?

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What are the top industries that use Zendesk?

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