Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more
Market Share of Zendesk
Current Customer(s)
164579
Market Share (Est.)
17.63%
Ranking
#1
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 14.49%, Trustpilot with 13.32%, Adobe Marketing Cloud with 8.03% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Intercom | 135316 | 14.49% | Zendesk vs Intercom |
| Trustpilot | 124312 | 13.32% | Zendesk vs Trustpilot |
| Adobe Marketing Cloud | 74918 | 8.03% | Zendesk vs Adobe Marketing Cloud |
| Freshworks | 34364 | 3.68% | Zendesk vs Freshworks |
| Qualtrics | 30272 | 3.24% | Zendesk vs Qualtrics |
| Smartlook | 28423 | 3.04% | Zendesk vs Smartlook |
| Podium | 26479 | 2.84% | Zendesk vs Podium |
| Qualtrics Research Core | 24703 | 2.65% | Zendesk vs Qualtrics Research Core |
| Campaign Monitor | 23999 | 2.57% | Zendesk vs Campaign Monitor |
| Yotpo | 23782 | 2.55% | Zendesk vs Yotpo |
| Zoho CRM | 19692 | 2.11% | Zendesk vs Zoho CRM |
| Adobe Commerce Cloud | 19291 | 2.07% | Zendesk vs Adobe Commerce Cloud |
| Pendo | 16782 | 1.80% | Zendesk vs Pendo |
| Smile.io | 16696 | 1.79% | Zendesk vs Smile.io |
| Pipedrive | 14505 | 1.55% | Zendesk vs Pipedrive |
| OneAll | 10453 | 1.12% | Zendesk vs OneAll |
| Salesforce Service Cloud | 9458 | 1.01% | Zendesk vs Salesforce Service Cloud |
| Sitecore | 9392 | 1.01% | Zendesk vs Sitecore |
| Bazaarvoice | 7317 | 0.78% | Zendesk vs Bazaarvoice |
| LiveAgent | 6678 | 0.72% | Zendesk vs LiveAgent |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 14.49%, Trustpilot with 13.32%, Adobe Marketing Cloud with 8.03% market share.
Zendesk vs Intercom
Zendesk vs Trustpilot
Zendesk vs Adobe Marketing Cloud
Zendesk vs Freshworks
Zendesk vs Qualtrics
Zendesk vs Smartlook
Zendesk vs Podium
Zendesk vs Qualtrics Research Core
Customers of Zendesk
Around the world in 2025, over 164578 companies have started using Zendesk as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| State Of West Virginia | 10,000+ | Charleston | West Virginia | United States |     |
| Visma | 10,000+ | Oslo | Oslo | Norway | |
| Bancolombia | 10,000+ | Medellin | Antioquia | Colombia | |
| Heineken | 10,000+ | Amsterdam | North Holland | Netherlands | |
| Idemia | 10,000+ | Courbevoie | Ile-de-France | France | |
| Oracle Corporation | 10,000+ | Austin | Texas | United States | |
| HealthPartners | 10,000+ | Bloomington | Minnesota | United States | |
| Sony Pictures Entertainment | 10,000+ | Culver City | California | United States | |
| University Of California San Diego | 10,000+ | La Jolla | California | United States | |
| Wallenius Wilhelmsen | 10,000+ | Woodcliff Lake | New Jersey | United States | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Customer Experience are Marketing (1684), Technology (1388), Software (1260).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the customer-experience category fall in the company size of 0 - 9 employees (49254 companies), 20 - 49 employees (43846 companies), 100 - 249 employees (22604 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for customer-experience are the United States with 68026(54.17%), United Kingdom with 13802(10.99%), Australia with 6306(5.02%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the customer-experience category are Intercom, Trustpilot, Adobe Marketing Cloud. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Intercom Zendesk vs Trustpilot Zendesk vs Adobe Marketing Cloud.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the customer-experience?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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