Question 1

What are the different markets in which
        Zendesk and
        ClickTale compete against each other?

Accepted Answer

Zendesk and
        ClickTale compete against each other in
        the Customer Experience, Analytics, Contact Center, Heatmaps, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and ClickTale compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        13.98%
        market share in comparison to
        ClickTale’s
        1.27%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ClickTale holds the
        17th spot.

Question 3

How many customers are acquired by
        Zendesk and
        ClickTale in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        185,685 customers and
        ClickTale has
        16,903 customers in the
        Customer Experience
        segment. Zendesk has
        168782 more customers than
        ClickTale in this category.

Question 4

What are the countries in which
        Zendesk and
        ClickTale has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
ClickTale has more customers in United States, United Kingdom and France.

Zendesk Vs ClickTale : In-Depth Comparison

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Comparing the customer bases of Zendesk and ClickTale

Comparing the market share of Zendesk and ClickTale

Compare Zendesk vs ClickTale customers by geography

Customer Movements for this month

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