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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

8586

Market Share (Est.)

0.91%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 17.14%, Intercom with 14.72%, Trustpilot with 13.24% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16157517.14%Salesforce Service Cloud vs Zendesk
Intercom13869414.72%Salesforce Service Cloud vs Intercom
Trustpilot12476513.24%Salesforce Service Cloud vs Trustpilot
Adobe Marketing Cloud752997.99%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics462264.91%Salesforce Service Cloud vs Qualtrics
Freshworks337053.58%Salesforce Service Cloud vs Freshworks
Smartlook282653.00%Salesforce Service Cloud vs Smartlook
Podium265852.82%Salesforce Service Cloud vs Podium
Campaign Monitor235672.50%Salesforce Service Cloud vs Campaign Monitor
Qualtrics Research Core235442.50%Salesforce Service Cloud vs Qualtrics Research Core
Yotpo231722.46%Salesforce Service Cloud vs Yotpo
Zoho CRM199162.11%Salesforce Service Cloud vs Zoho CRM
Adobe Commerce Cloud187361.99%Salesforce Service Cloud vs Adobe Commerce Cloud
Pendo170191.81%Salesforce Service Cloud vs Pendo
Smile.io150671.60%Salesforce Service Cloud vs Smile.io
Pipedrive145531.54%Salesforce Service Cloud vs Pipedrive
OneAll104081.10%Salesforce Service Cloud vs OneAll
Sitecore91100.97%Salesforce Service Cloud vs Sitecore
Bazaarvoice71420.76%Salesforce Service Cloud vs Bazaarvoice
LiveAgent65220.69%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 17.14%, Intercom with 14.72%, Trustpilot with 13.24% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Smartlook

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Salesforce Service Cloud vs Podium

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8584 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
ResMed10,000+San DiegoCaliforniaUnited States
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General Electric10,000+BostonMassachusettsUnited States
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Tyco10,000+PrincetonNew JerseyUnited States
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Mitel10,000+OttawaOntarioCanada
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Dc.Gov10,000+Washington, D.C.Washington, D.C.United States
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University Of Central Florida10,000+OrlandoFloridaUnited States
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Cathay Pacific Airways10,000+Hong KongHong Kong SARPeople's Republic of China
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Conagra Brands10,000+ChicagoIllinoisUnited States
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Entergy10,000+New OrleansLouisianaUnited States
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Adobe, Inc.10,000+San JoseCaliforniaUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (216), Crm (175), Consulting (144).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1320 companies), 100 - 249 employees (1301 companies), 20 - 49 employees (1144 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 4600(64.42%), United Kingdom with 615(8.61%), Canada with 368(5.15%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Contact Center
Customer Experience
Customer Support Services
Knowledge Management
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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