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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

10613

Market Share (Est.)

0.88%

Ranking

#20

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.18%, Intercom with 13.56%, Trustpilot with 13.53% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk17150414.18%Salesforce Service Cloud vs Zendesk
Intercom16391313.56%Salesforce Service Cloud vs Intercom
Trustpilot16353213.53%Salesforce Service Cloud vs Trustpilot
Adobe Marketing Cloud855207.07%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics816176.75%Salesforce Service Cloud vs Qualtrics
Adobe Experience Cloud780856.46%Salesforce Service Cloud vs Adobe Experience Cloud
Freshworks357012.95%Salesforce Service Cloud vs Freshworks
Smartlook332582.75%Salesforce Service Cloud vs Smartlook
Qualtrics Research Core295122.44%Salesforce Service Cloud vs Qualtrics Research Core
Pendo256662.12%Salesforce Service Cloud vs Pendo
Adobe Commerce Cloud249292.06%Salesforce Service Cloud vs Adobe Commerce Cloud
Zoho CRM240911.99%Salesforce Service Cloud vs Zoho CRM
Yotpo229631.90%Salesforce Service Cloud vs Yotpo
Podium223381.85%Salesforce Service Cloud vs Podium
Pipedrive182551.51%Salesforce Service Cloud vs Pipedrive
Campaign Monitor175181.45%Salesforce Service Cloud vs Campaign Monitor
ClickTale159601.32%Salesforce Service Cloud vs ClickTale
Smile.io158341.31%Salesforce Service Cloud vs Smile.io
OneAll138541.15%Salesforce Service Cloud vs OneAll
Sitecore105370.87%Salesforce Service Cloud vs Sitecore
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.18%, Intercom with 13.56%, Trustpilot with 13.53% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Adobe Experience Cloud

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Smartlook

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Customers of Salesforce Service Cloud

Around the world in 2026, over 10489 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Arvato10,000+GueterslohNorth Rhine-WestphaliaGermany
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CommScope10,000+HickoryNorth CarolinaUnited States
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Scotiabank10,000+TorontoOntarioCanada
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Prudential Plc10,000+Hong KongHong Kong SARPeople's Republic of China
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Mercedes - Benz AG10,000+StuttgartBaden-WuerttembergGermany
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State Of Oklahoma10,000+Oklahoma CityOklahomaUnited States
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Equinix10,000+Redwood CityCaliforniaUnited States
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Groupe SII10,000+ParisIle-de-FranceFrance
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IBM10,000+ArmonkNew YorkUnited States
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Arm10,000+CambridgeEnglandUnited Kingdom
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (317), Crm (241), Digital Transformation (230).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1853 companies), 100 - 249 employees (1730 companies), 10,000+ employees (1643 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 5428(62.07%), United Kingdom with 661(7.56%), India with 506(5.79%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Contact Center
Knowledge Management
Customer Engagement
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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