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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

8511

Market Share (Est.)

0.91%

Ranking

#18

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 17.08%, Intercom with 14.84%, Trustpilot with 13.29% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16009417.08%Salesforce Service Cloud vs Zendesk
Intercom13911314.84%Salesforce Service Cloud vs Intercom
Trustpilot12457913.29%Salesforce Service Cloud vs Trustpilot
Adobe Marketing Cloud742797.92%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics475345.07%Salesforce Service Cloud vs Qualtrics
Freshworks334773.57%Salesforce Service Cloud vs Freshworks
Smartlook283463.02%Salesforce Service Cloud vs Smartlook
Podium266602.84%Salesforce Service Cloud vs Podium
Qualtrics Research Core231282.47%Salesforce Service Cloud vs Qualtrics Research Core
Campaign Monitor231022.46%Salesforce Service Cloud vs Campaign Monitor
Yotpo229662.45%Salesforce Service Cloud vs Yotpo
Zoho CRM201302.15%Salesforce Service Cloud vs Zoho CRM
Adobe Commerce Cloud188022.01%Salesforce Service Cloud vs Adobe Commerce Cloud
Pendo170771.82%Salesforce Service Cloud vs Pendo
Smile.io150061.60%Salesforce Service Cloud vs Smile.io
Pipedrive148281.58%Salesforce Service Cloud vs Pipedrive
OneAll101601.08%Salesforce Service Cloud vs OneAll
Sitecore76310.81%Salesforce Service Cloud vs Sitecore
Bazaarvoice66260.71%Salesforce Service Cloud vs Bazaarvoice
LiveAgent62400.67%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 17.08%, Intercom with 14.84%, Trustpilot with 13.29% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Smartlook

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Salesforce Service Cloud vs Podium

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8511 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
City Of Toronto10,000+TorontoOntarioCanada
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University Of Florida10,000+GainesvilleFloridaUnited States
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Lifetouch10,000+Eden PrairieMinnesotaUnited States
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Cummins Inc.10,000+ColumbusIndianaUnited States
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Colorado State University10,000+Fort CollinsColoradoUnited States
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Dentsply Sirona10,000+CharlotteNorth CarolinaUnited States
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第一生命保険株式会社10,000+TokyoTokyoJapan
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University Of Alabama At Birmingham10,000+BirminghamAlabamaUnited States
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Thomson Reuters10,000+TorontoOntarioCanada
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Nestlé Health Science10,000+Menlo ParkCaliforniaUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (222), Crm (177), Digital Transformation (146).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1396 companies), 100 - 249 employees (1306 companies), 20 - 49 employees (1118 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 4550(64.11%), United Kingdom with 616(8.68%), Canada with 366(5.16%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Knowledge Management
Customer Engagement
Customer Experience
Customer Support Services
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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