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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

9090

Market Share (Est.)

0.98%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16470717.71%Salesforce Service Cloud vs Zendesk
Intercom13490014.50%Salesforce Service Cloud vs Intercom
Trustpilot12420813.35%Salesforce Service Cloud vs Trustpilot
Adobe Marketing Cloud745848.02%Salesforce Service Cloud vs Adobe Marketing Cloud
Freshworks343043.69%Salesforce Service Cloud vs Freshworks
Qualtrics300453.23%Salesforce Service Cloud vs Qualtrics
Smartlook284003.05%Salesforce Service Cloud vs Smartlook
Podium264522.84%Salesforce Service Cloud vs Podium
Qualtrics Research Core246672.65%Salesforce Service Cloud vs Qualtrics Research Core
Campaign Monitor239112.57%Salesforce Service Cloud vs Campaign Monitor
Yotpo237472.55%Salesforce Service Cloud vs Yotpo
Zoho CRM195862.11%Salesforce Service Cloud vs Zoho CRM
Adobe Commerce Cloud189092.03%Salesforce Service Cloud vs Adobe Commerce Cloud
Pendo167481.80%Salesforce Service Cloud vs Pendo
Smile.io166851.79%Salesforce Service Cloud vs Smile.io
Pipedrive143531.54%Salesforce Service Cloud vs Pipedrive
OneAll104501.12%Salesforce Service Cloud vs OneAll
Sitecore92621.00%Salesforce Service Cloud vs Sitecore
Bazaarvoice72970.78%Salesforce Service Cloud vs Bazaarvoice
LiveAgent66630.72%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Smartlook

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Salesforce Service Cloud vs Podium

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Customers of Salesforce Service Cloud

Around the world in 2025, over 9090 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Purdue University10,000+West LafayetteIndianaUnited States
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Starbucks10,000+SeattleWashingtonUnited States
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Chanel10,000+Neuilly-sur-SeineIle-de-FranceFrance
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Heathrow Airport10,000+LondonEnglandUnited Kingdom
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Torrid10,000+Rowland HeightsCaliforniaUnited States
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Yakult Honsha10,000+TokyoTokyoJapan
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Metropolitan Bank & Trust10,000+Makati CityMetro ManilaPhilippines
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The Warehouse10,000+AucklandAucklandNew Zealand
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KCProfessional10,000+RoswellGeorgiaUnited States
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Southern New Hampshire University10,000+ManchesterNew HampshireUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (233), Crm (179), Consulting (162).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1403 companies), 100 - 249 employees (1395 companies), 20 - 49 employees (1224 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 4911(64.60%), United Kingdom with 669(8.80%), Canada with 382(5.02%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Knowledge Management
Customer Engagement
Customer Support Services
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FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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