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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

12924

Market Share (Est.)

1.08%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.86%, Intercom with 12.75%, Trustpilot with 12.23% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk17797714.86%Salesforce Service Cloud vs Zendesk
Intercom15261112.75%Salesforce Service Cloud vs Intercom
Trustpilot14640012.23%Salesforce Service Cloud vs Trustpilot
Adobe Experience Cloud1114789.31%Salesforce Service Cloud vs Adobe Experience Cloud
Adobe Marketing Cloud825186.89%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics795646.64%Salesforce Service Cloud vs Qualtrics
Freshworks371483.10%Salesforce Service Cloud vs Freshworks
Smartlook315862.64%Salesforce Service Cloud vs Smartlook
Adobe Commerce Cloud311992.61%Salesforce Service Cloud vs Adobe Commerce Cloud
Qualtrics Research Core255692.14%Salesforce Service Cloud vs Qualtrics Research Core
Zoho CRM251752.10%Salesforce Service Cloud vs Zoho CRM
Campaign Monitor229761.92%Salesforce Service Cloud vs Campaign Monitor
Yotpo228141.91%Salesforce Service Cloud vs Yotpo
Podium210921.76%Salesforce Service Cloud vs Podium
Pipedrive187181.56%Salesforce Service Cloud vs Pipedrive
Pendo183231.53%Salesforce Service Cloud vs Pendo
Smile.io158141.32%Salesforce Service Cloud vs Smile.io
OneAll141601.18%Salesforce Service Cloud vs OneAll
Sitecore110950.93%Salesforce Service Cloud vs Sitecore
Genesys79390.66%Salesforce Service Cloud vs Genesys
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.86%, Intercom with 12.75%, Trustpilot with 12.23% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Experience Cloud

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Smartlook

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Customers of Salesforce Service Cloud

Around the world in 2025, over 12893 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
DENSO10,000+KariyaAichiJapan
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State Of Ohio10,000+ColumbusOhioUnited States
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Huawei Technologies10,000+ShenzhenGuangdongPeople's Republic of China
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GE10,000+BostonMassachusettsUnited States
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CareerBuilder10,000+ChicagoIllinoisUnited States
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Flipkart10,000+BengaluruKarnatakaIndia
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Textron10,000+ProvidenceRhode IslandUnited States
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Southern New Hampshire University10,000+HooksettNew HampshireUnited States
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Polaris Inc.10,000+MedinaMinnesotaUnited States
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NYU Langone Health10,000+New York CityNew YorkUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (366), Crm (271), Digital Transformation (240).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 100 - 249 employees (2115 companies), 1,000 - 4,999 employees (2104 companies), 0 - 9 employees (1641 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 6055(56.04%), United Kingdom with 1437(13.30%), Germany with 620(5.74%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Contact Center
Knowledge Management
Customer Experience
Customer Support Services
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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