Question 1

What are the different markets in which
        ClickTale and
        Salesforce Service Cloud compete against each other?

Accepted Answer

ClickTale and
        Salesforce Service Cloud compete against each other in
        the Customer Experience, Analytics, Contact Center, Customer Engagement, Customer Support Services.

Question 2

How does the market share of
        ClickTale
        and Salesforce Service Cloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        ClickTale has a
        1.32%
        market share in comparison to
        Salesforce Service Cloud’s
        0.88%.
        Since it has a better market share coverage,
        ClickTale holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Salesforce Service Cloud holds the
        20th spot.

Question 3

How many customers are acquired by
        ClickTale and
        Salesforce Service Cloud in the
        Customer Experience segment?

Accepted Answer

ClickTale has
        15,960 customers and
        Salesforce Service Cloud has
        10,613 customers in the
        Customer Experience
        segment. ClickTale has
        5347 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        ClickTale and
        Salesforce Service Cloud has more customers?

Accepted Answer

ClickTale has more customers in United States, United Kingdom and France.
Salesforce Service Cloud has more customers in United States, United Kingdom and India.

ClickTale Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of ClickTale and Salesforce Service Cloud

Comparing the market share of ClickTale and Salesforce Service Cloud

Compare ClickTale vs Salesforce Service Cloud customers by geography

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