Zoho CRM
Zoho CRM helps businesses of all sizes close deals smarter, better and faster.
Market Share of Zoho CRM
Current Customer(s)
19916
Market Share (Est.)
2.11%
Ranking
#12
Top Competitors and Alternatives of Zoho CRM
The top three of Zoho CRM’s competitors in the Customer Experience category are Zendesk with 17.14%, Intercom with 14.72%, Trustpilot with 13.24% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 161575 | 17.14% | Zoho CRM vs Zendesk |
| Intercom | 138694 | 14.72% | Zoho CRM vs Intercom |
| Trustpilot | 124765 | 13.24% | Zoho CRM vs Trustpilot |
| Adobe Marketing Cloud | 75299 | 7.99% | Zoho CRM vs Adobe Marketing Cloud |
| Qualtrics | 46226 | 4.91% | Zoho CRM vs Qualtrics |
| Freshworks | 33705 | 3.58% | Zoho CRM vs Freshworks |
| Smartlook | 28265 | 3.00% | Zoho CRM vs Smartlook |
| Podium | 26585 | 2.82% | Zoho CRM vs Podium |
| Campaign Monitor | 23567 | 2.50% | Zoho CRM vs Campaign Monitor |
| Qualtrics Research Core | 23544 | 2.50% | Zoho CRM vs Qualtrics Research Core |
| Yotpo | 23172 | 2.46% | Zoho CRM vs Yotpo |
| Adobe Commerce Cloud | 18736 | 1.99% | Zoho CRM vs Adobe Commerce Cloud |
| Pendo | 17019 | 1.81% | Zoho CRM vs Pendo |
| Smile.io | 15067 | 1.60% | Zoho CRM vs Smile.io |
| Pipedrive | 14553 | 1.54% | Zoho CRM vs Pipedrive |
| OneAll | 10408 | 1.10% | Zoho CRM vs OneAll |
| Sitecore | 9110 | 0.97% | Zoho CRM vs Sitecore |
| Salesforce Service Cloud | 8586 | 0.91% | Zoho CRM vs Salesforce Service Cloud |
| Bazaarvoice | 7142 | 0.76% | Zoho CRM vs Bazaarvoice |
| LiveAgent | 6522 | 0.69% | Zoho CRM vs LiveAgent |
Popular Comparisons
Top Competitors and Alternatives of Zoho CRM
The top three of Zoho CRM’s competitors in the Customer Experience category are Zendesk with 17.14%, Intercom with 14.72%, Trustpilot with 13.24% market share.
Zoho CRM vs Zendesk
Zoho CRM vs Intercom
Zoho CRM vs Trustpilot
Zoho CRM vs Adobe Marketing Cloud
Zoho CRM vs Qualtrics
Zoho CRM vs Freshworks
Zoho CRM vs Smartlook
Zoho CRM vs Podium
Customers of Zoho CRM
Around the world in 2025, over 19916 companies have started using Zoho CRM as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| ITW | 10,000+ | Glenview | Illinois | United States |     |
| Nordstrom | 10,000+ | Seattle | Washington | United States | |
| Lenovo | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| Old Navy | 10,000+ | San Francisco | California | United States | |
| Sears | 10,000+ | Hoffman Estates | Illinois | United States | |
| Infosys | 10,000+ | Bengaluru | Karnataka | India | |
| Life Insurance Corporation Of India | 10,000+ | Mumbai | Maharashtra | India | |
| Grab | 10,000+ | Singapore | Central Singapore | Singapore | |
| Volunteer For Bangladesh | 10,000+ | Dhaka | Dhaka | Bangladesh | |
| The Exchange | 10,000+ | Dallas | Texas | United States | |
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Zoho CRM Customers by Products and Services
The top three products and services offering customers that use Zoho CRM for Customer Experience are Digital Marketing (332), Marketing (308), Seo (241).
Customers
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Zoho CRM Customers by Employee Size
The majority of Zoho CRM's customers for the customer-experience category fall in the company size of 20 - 49 employees (6381 companies), 0 - 9 employees (6028 companies), 100 - 249 employees (2680 companies).
Employee Size
Zoho CRM Customers by Geography
The top three geographies of Zoho CRM for customer-experience are the United States with 7987(51.72%), India with 2153(13.94%), United Kingdom with 1248(8.08%) customers respectively.
Customers
Employees of Zoho CRM
Also see other Products/Services by Zoho CRM in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zoho CRM competitors?
Zoho CRM’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Zoho CRM competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zoho CRM and 40,000 other technologies on the internet. You can also compare Zoho CRM and its feature with top competitors here : Zoho CRM vs Zendesk Zoho CRM vs Intercom Zoho CRM vs Trustpilot.
What is Zoho CRM customer distribution based on company size?
What is Zoho CRM market share in the customer-experience?
What are the top countries that use Zoho CRM?
What are the top industries that use Zoho CRM?
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