Question 1

What are the different markets in which
        Zendesk and
        Zoho CRM compete against each other?

Accepted Answer

Zendesk and
        Zoho CRM compete against each other in
        the Customer Experience, Contact Center, Contact Management, Customer Engagement, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Zoho CRM compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Zoho CRM’s
        2.49%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho CRM holds the
        10th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zoho CRM in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Zoho CRM has
        31,668 customers in the
        Customer Experience
        segment. Zendesk has
        148746 more customers than
        Zoho CRM in this category.

Question 4

What are the countries in which
        Zendesk and
        Zoho CRM has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Zoho CRM has more customers in United States, India and United Kingdom.

Zendesk Vs Zoho CRM : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zoho CRM

Comparing the market share of Zendesk and Zoho CRM

Compare Zendesk vs Zoho CRM customers by geography

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