Question 1

What are the different markets in which
        Zendesk and
        Campaign Monitor compete against each other?

Accepted Answer

Zendesk and
        Campaign Monitor compete against each other in
        the Customer Experience, Analytics, Campaign Management, Contact Center, Email Management.

Question 2

How does the market share of
        Zendesk
        and Campaign Monitor compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.16%
        market share in comparison to
        Campaign Monitor’s
        2.50%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Campaign Monitor holds the
        9th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Campaign Monitor in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        161,602 customers and
        Campaign Monitor has
        23,531 customers in the
        Customer Experience
        segment. Zendesk has
        138071 more customers than
        Campaign Monitor in this category.

Question 4

What are the countries in which
        Zendesk and
        Campaign Monitor has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Campaign Monitor has more customers in United States, United Kingdom and Australia.

Zendesk Vs Campaign Monitor : In-Depth Comparison

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Comparing the customer bases of Zendesk and Campaign Monitor

Comparing the market share of Zendesk and Campaign Monitor

Compare Zendesk vs Campaign Monitor customers by geography

Customer Movements for this month

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