Question 1

What are the different markets in which
        Zendesk and
        Salesforce Service Cloud compete against each other?

Accepted Answer

Zendesk and
        Salesforce Service Cloud compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management, Customer Engagement.

Question 2

How does the market share of
        Zendesk
        and Salesforce Service Cloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.86%
        market share in comparison to
        Salesforce Service Cloud’s
        1.08%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Salesforce Service Cloud holds the
        19th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Salesforce Service Cloud in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        177,977 customers and
        Salesforce Service Cloud has
        12,924 customers in the
        Customer Experience
        segment. Zendesk has
        165053 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        Zendesk and
        Salesforce Service Cloud has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Salesforce Service Cloud has more customers in United States, United Kingdom and Germany.

Zendesk Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of Zendesk and Salesforce Service Cloud

Comparing the market share of Zendesk and Salesforce Service Cloud

Compare Zendesk vs Salesforce Service Cloud customers by geography

Customer Movements for this month

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