Question 1

What are the different markets in which
        Trustpilot and
        Smile.io compete against each other?

Accepted Answer

Trustpilot and
        Smile.io compete against each other in
        the Customer Experience, Customer Loyalty, Reputation Management.

Question 2

How does the market share of
        Trustpilot
        and Smile.io compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Trustpilot has a
        13.35%
        market share in comparison to
        Smile.io’s
        1.79%.
        Since it has a better market share coverage,
        Trustpilot holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Smile.io holds the
        15th spot.

Question 3

How many customers are acquired by
        Trustpilot and
        Smile.io in the
        Customer Experience segment?

Accepted Answer

Trustpilot has
        124,208 customers and
        Smile.io has
        16,685 customers in the
        Customer Experience
        segment. Trustpilot has
        107523 more customers than
        Smile.io in this category.

Question 4

What are the countries in which
        Trustpilot and
        Smile.io has more customers?

Accepted Answer

Trustpilot has more customers in United Kingdom, United States and Netherlands.
Smile.io has more customers in United States, United Kingdom and Canada.

Trustpilot Vs Smile.io : In-Depth Comparison

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Comparing the customer bases of Trustpilot and Smile.io

Comparing the market share of Trustpilot and Smile.io

Compare Trustpilot vs Smile.io customers by geography

Customer Movements for this month

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