Question 1

What are the different markets in which
        Trustpilot and
        Intercom compete against each other?

Accepted Answer

Trustpilot and
        Intercom compete against each other in
        the Customer Experience, Communication, Customer Engagement, Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        Trustpilot
        and Intercom compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Trustpilot has a
        17.74%
        market share in comparison to
        Intercom’s
        7.51%.
        Since it has a better market share coverage,
        Trustpilot holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Intercom holds the
        4th spot.

Question 3

How many customers are acquired by
        Trustpilot and
        Intercom in the
        Customer Experience segment?

Accepted Answer

Trustpilot has
        168,085 customers and
        Intercom has
        71,127 customers in the
        Customer Experience
        segment. Trustpilot has
        96958 more customers than
        Intercom in this category.

Question 4

What are the countries in which
        Trustpilot and
        Intercom has more customers?

Accepted Answer

Trustpilot has more customers in United States, United Kingdom and Netherlands.
Intercom has more customers in United States, United Kingdom and Canada.

Trustpilot Vs Intercom : In-Depth Comparison

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Comparing the customer bases of Trustpilot and Intercom

Comparing the market share of Trustpilot and Intercom

Compare Trustpilot vs Intercom customers by geography

Customer Movements for this month

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