Question 1

What are the different markets in which
        Zendesk and
        Intercom compete against each other?

Accepted Answer

Zendesk and
        Intercom compete against each other in
        the Customer Experience, Instant Messaging And Chat, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Zendesk
        and Intercom compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        13.98%
        market share in comparison to
        Intercom’s
        13.10%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Intercom holds the
        3rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Intercom in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        185,685 customers and
        Intercom has
        174,015 customers in the
        Customer Experience
        segment. Zendesk has
        11670 more customers than
        Intercom in this category.

Question 4

What are the countries in which
        Zendesk and
        Intercom has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Intercom has more customers in United States, United Kingdom and France.

Zendesk Vs Intercom : In-Depth Comparison

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Comparing the customer bases of Zendesk and Intercom

Comparing the market share of Zendesk and Intercom

Compare Zendesk vs Intercom customers by geography

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