Question 1

What are the different markets in which
        Zendesk and
        Trustpilot compete against each other?

Accepted Answer

Zendesk and
        Trustpilot compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Trustpilot compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        Trustpilot’s
        13.35%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Trustpilot holds the
        3rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Trustpilot in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Trustpilot has
        124,208 customers in the
        Customer Experience
        segment. Zendesk has
        40499 more customers than
        Trustpilot in this category.

Question 4

What are the countries in which
        Zendesk and
        Trustpilot has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Trustpilot has more customers in United Kingdom, United States and Netherlands.

Zendesk Vs Trustpilot : In-Depth Comparison

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Comparing the customer bases of Zendesk and Trustpilot

Comparing the market share of Zendesk and Trustpilot

Compare Zendesk vs Trustpilot customers by geography

Customer Movements for this month

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