Question 1

What are the different markets in which
        Freshworks and
        Zoho CRM compete against each other?

Accepted Answer

Freshworks and
        Zoho CRM compete against each other in
        the Customer Experience, Contact Center, Contact Management, Customer Engagement, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Zoho CRM compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.25%
        market share in comparison to
        Zoho CRM’s
        2.49%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho CRM holds the
        10th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Zoho CRM in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        41,343 customers and
        Zoho CRM has
        31,668 customers in the
        Customer Experience
        segment. Freshworks has
        9675 more customers than
        Zoho CRM in this category.

Question 4

What are the countries in which
        Freshworks and
        Zoho CRM has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Zoho CRM has more customers in United States, India and United Kingdom.

Freshworks Vs Zoho CRM : In-Depth Comparison

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Comparing the customer bases of Freshworks and Zoho CRM

Comparing the market share of Freshworks and Zoho CRM

Compare Freshworks vs Zoho CRM customers by geography

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