Question 1

What are the different markets in which
        OneAll and
        Genesys compete against each other?

Accepted Answer

OneAll and
        Genesys compete against each other in
        the Customer Experience, Communication, Contact Center, Data Analytics, Interactive Voice Response (IVR).

Question 2

How does the market share of
        OneAll
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        OneAll has a
        1.10%
        market share in comparison to
        Genesys’s
        0.58%.
        Since it has a better market share coverage,
        OneAll holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        24th spot.

Question 3

How many customers are acquired by
        OneAll and
        Genesys in the
        Customer Experience segment?

Accepted Answer

OneAll has
        13,969 customers and
        Genesys has
        7,282 customers in the
        Customer Experience
        segment. OneAll has
        6687 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        OneAll and
        Genesys has more customers?

Accepted Answer

OneAll has more customers in United States, United Kingdom and India.
Genesys has more customers in United States, United Kingdom and Australia.

OneAll Vs Genesys : In-Depth Comparison

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Comparing the customer bases of OneAll and Genesys

Comparing the market share of OneAll and Genesys

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