Question 1

What are the different markets in which
        Qualtrics and
        Genesys compete against each other?

Accepted Answer

Qualtrics and
        Genesys compete against each other in
        the Customer Experience, 360 Degree Feedback, Communication, Contact Center, Customer Satisfaction Ratings.

Question 2

How does the market share of
        Qualtrics
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Qualtrics has a
        3.23%
        market share in comparison to
        Genesys’s
        0.49%.
        Since it has a better market share coverage,
        Qualtrics holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        26th spot.

Question 3

How many customers are acquired by
        Qualtrics and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Qualtrics has
        30,045 customers and
        Genesys has
        4,540 customers in the
        Customer Experience
        segment. Qualtrics has
        25505 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Qualtrics and
        Genesys has more customers?

Accepted Answer

Qualtrics has more customers in United States, United Kingdom and Canada.
Genesys has more customers in United States, United Kingdom and Australia.

Qualtrics Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Qualtrics and Genesys

Comparing the market share of Qualtrics and Genesys

Compare Qualtrics vs Genesys customers by geography

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