Question 1

What are the different markets in which
        Zendesk and
        Qualtrics compete against each other?

Accepted Answer

Zendesk and
        Qualtrics compete against each other in
        the Customer Experience, 360 Degree Feedback, Contact Center, Customer Satisfaction Ratings, Employee Engagement.

Question 2

How does the market share of
        Zendesk
        and Qualtrics compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.63%
        market share in comparison to
        Qualtrics’s
        3.24%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Qualtrics holds the
        6th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Qualtrics in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,579 customers and
        Qualtrics has
        30,272 customers in the
        Customer Experience
        segment. Zendesk has
        134307 more customers than
        Qualtrics in this category.

Question 4

What are the countries in which
        Zendesk and
        Qualtrics has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Qualtrics has more customers in United States, United Kingdom and Canada.

Zendesk Vs Qualtrics : In-Depth Comparison

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Comparing the customer bases of Zendesk and Qualtrics

Comparing the market share of Zendesk and Qualtrics

Compare Zendesk vs Qualtrics customers by geography

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