Question 1

What are the different markets in which
        Campaign Monitor and
        Genesys compete against each other?

Accepted Answer

Campaign Monitor and
        Genesys compete against each other in
        the Customer Experience, Analytics, Campaign Management, Communication, Contact Center.

Question 2

How does the market share of
        Campaign Monitor
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Campaign Monitor has a
        2.56%
        market share in comparison to
        Genesys’s
        0.47%.
        Since it has a better market share coverage,
        Campaign Monitor holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        26th spot.

Question 3

How many customers are acquired by
        Campaign Monitor and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Campaign Monitor has
        23,809 customers and
        Genesys has
        4,409 customers in the
        Customer Experience
        segment. Campaign Monitor has
        19400 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Campaign Monitor and
        Genesys has more customers?

Accepted Answer

Campaign Monitor has more customers in United States, United Kingdom and Australia.
Genesys has more customers in United States, Australia and United Kingdom.

Campaign Monitor Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Campaign Monitor and Genesys

Comparing the market share of Campaign Monitor and Genesys

Compare Campaign Monitor vs Genesys customers by geography

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