Question 1

What are the different markets in which
        ClickTale and
        Genesys compete against each other?

Accepted Answer

ClickTale and
        Genesys compete against each other in
        the Customer Experience, Analytics, Communication, Contact Center, Heatmaps.

Question 2

How does the market share of
        ClickTale
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        ClickTale has a
        1.32%
        market share in comparison to
        Genesys’s
        0.61%.
        Since it has a better market share coverage,
        ClickTale holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        25th spot.

Question 3

How many customers are acquired by
        ClickTale and
        Genesys in the
        Customer Experience segment?

Accepted Answer

ClickTale has
        15,960 customers and
        Genesys has
        7,344 customers in the
        Customer Experience
        segment. ClickTale has
        8616 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        ClickTale and
        Genesys has more customers?

Accepted Answer

ClickTale has more customers in United States, United Kingdom and France.
Genesys has more customers in United States, United Kingdom and Australia.

ClickTale Vs Genesys : In-Depth Comparison

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Comparing the customer bases of ClickTale and Genesys

Comparing the market share of ClickTale and Genesys

Compare ClickTale vs Genesys customers by geography

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