Question 1

What are the different markets in which
        Podium and
        Genesys compete against each other?

Accepted Answer

Podium and
        Genesys compete against each other in
        the Customer Experience, Communication, Contact Center, Customer Satisfaction Ratings, Instant Messaging And Chat.

Question 2

How does the market share of
        Podium
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Podium has a
        2.84%
        market share in comparison to
        Genesys’s
        0.49%.
        Since it has a better market share coverage,
        Podium holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        26th spot.

Question 3

How many customers are acquired by
        Podium and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Podium has
        26,452 customers and
        Genesys has
        4,540 customers in the
        Customer Experience
        segment. Podium has
        21912 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Podium and
        Genesys has more customers?

Accepted Answer

Podium has more customers in United States, Australia and Canada.
Genesys has more customers in United States, United Kingdom and Australia.

Podium Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Podium and Genesys

Comparing the market share of Podium and Genesys

Compare Podium vs Genesys customers by geography

Customer Movements for this month

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