Question 1

What are the different markets in which
        Zendesk and
        Podium compete against each other?

Accepted Answer

Zendesk and
        Podium compete against each other in
        the Customer Experience, Instant Messaging And Chat, Contact Center, Customer Satisfaction Ratings, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Podium compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        13.98%
        market share in comparison to
        Podium’s
        1.80%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Podium holds the
        13th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Podium in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        185,685 customers and
        Podium has
        23,872 customers in the
        Customer Experience
        segment. Zendesk has
        161813 more customers than
        Podium in this category.

Question 4

What are the countries in which
        Zendesk and
        Podium has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Podium has more customers in United States, Australia and Canada.

Zendesk Vs Podium : In-Depth Comparison

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Comparing the customer bases of Zendesk and Podium

Comparing the market share of Zendesk and Podium

Compare Zendesk vs Podium customers by geography

Customer Movements for this month

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