Backbase delivers a customer experience platform to enterprises that want to deliver a superior customer experience.
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Zendesk | 169762 | 18.18% | Backbase vs Zendesk |
Trustpilot | 160837 | 17.23% | Backbase vs Trustpilot |
Adobe Marketing Cloud | 72367 | 7.75% | Backbase vs Adobe Marketing Cloud |
Intercom | 66161 | 7.09% | Backbase vs Intercom |
Freshworks | 34508 | 3.70% | Backbase vs Freshworks |
Adobe Commerce Cloud | 30742 | 3.29% | Backbase vs Adobe Commerce Cloud |
Podium | 30154 | 3.23% | Backbase vs Podium |
Qualtrics | 28426 | 3.04% | Backbase vs Qualtrics |
Campaign Monitor | 26315 | 2.82% | Backbase vs Campaign Monitor |
Yotpo | 24225 | 2.59% | Backbase vs Yotpo |
Smile.io | 21822 | 2.34% | Backbase vs Smile.io |
Smartlook | 21712 | 2.33% | Backbase vs Smartlook |
Zoho CRM | 20595 | 2.21% | Backbase vs Zoho CRM |
Qualtrics Research Core | 20024 | 2.14% | Backbase vs Qualtrics Research Core |
Salesforce Service Cloud | 14971 | 1.60% | Backbase vs Salesforce Service Cloud |
Pendo | 14717 | 1.58% | Backbase vs Pendo |
Pipedrive | 14082 | 1.51% | Backbase vs Pipedrive |
Sitecore | 11576 | 1.24% | Backbase vs Sitecore |
OneAll | 11522 | 1.23% | Backbase vs OneAll |
Bazaarvoice | 8072 | 0.86% | Backbase vs Bazaarvoice |
Popular Comparisons
The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.
Backbase vs Zendesk
Backbase vs Trustpilot
Backbase vs Adobe Marketing Cloud
Backbase vs Intercom
Backbase vs Freshworks
Backbase vs Adobe Commerce Cloud
Backbase vs Podium
Backbase vs Qualtrics
Around the world in 2024, over 74 companies have started using Backbase as Customer Experience tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Backbase | 500 - 999 | Amsterdam | North Holland | Netherlands | |
International Business Machines Corporation (IBM) | 10,000+ | Armonk | New York | United States | |
Deutsche Bank | 10,000+ | Frankfurt am Main | Hesse | Germany | |
Bank of the Philippine Islands | 10,000+ | Makati City | Metro Manila | Philippines | |
RBS | 10,000+ | Edinburgh | Scotland | United Kingdom | |
NLB D.D. | 5,000 - 9,999 | Ljubljana | Ljubljana | Slovenia | |
Capco | 5,000 - 9,999 | London | England | United Kingdom | |
Mobiquity | 1,000 - 4,999 | Waltham | Massachusetts | United States | |
Central 1 Credit Union | 500 - 999 | Vancouver | British Columbia | Canada | |
Thakral One | 500 - 999 | Kathmandu | Central Region | Nepal |
The top three products and services offering customers that use Backbase for Customer Experience are Consulting (10), Digital Transformation (9), Cloud Services (7).
Customers
The majority of Backbase's customers for the customer-experience category fall in the company size of 10,000+ employees (14 companies), 250 - 499 employees (12 companies), 500 - 999 employees (11 companies).
Employee Size
The top three geographies of Backbase for customer-experience are the United States with 20(33.90%), United Kingdom with 11(18.64%), India with 10(16.95%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Backbase competitors?
Backbase’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Adobe Marketing Cloud. You can view a full list of Backbase competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Backbase and 40,000 other technologies on the internet. You can also compare Backbase and its feature with top competitors here : Backbase vs Zendesk Backbase vs Trustpilot Backbase vs Adobe Marketing Cloud.
What is Backbase customer distribution based on company size?
What is Backbase market share in the customer-experience?
What are the top countries that use Backbase?
What are the top industries that use Backbase?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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