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Backbase

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Backbase delivers a customer experience platform to enterprises that want to deliver a superior customer experience.

Customer Experience
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Market Share of Backbase

Current Customer(s)

74

Market Share (Est.)

0.01%

Ranking

#123

Top Competitors and Alternatives of Backbase

The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16976218.18%Backbase vs Zendesk
Trustpilot16083717.23%Backbase vs Trustpilot
Adobe Marketing Cloud723677.75%Backbase vs Adobe Marketing Cloud
Intercom661617.09%Backbase vs Intercom
Freshworks345083.70%Backbase vs Freshworks
Adobe Commerce Cloud307423.29%Backbase vs Adobe Commerce Cloud
Podium301543.23%Backbase vs Podium
Qualtrics284263.04%Backbase vs Qualtrics
Campaign Monitor263152.82%Backbase vs Campaign Monitor
Yotpo242252.59%Backbase vs Yotpo
Smile.io218222.34%Backbase vs Smile.io
Smartlook217122.33%Backbase vs Smartlook
Zoho CRM205952.21%Backbase vs Zoho CRM
Qualtrics Research Core200242.14%Backbase vs Qualtrics Research Core
Salesforce Service Cloud149711.60%Backbase vs Salesforce Service Cloud
Pendo147171.58%Backbase vs Pendo
Pipedrive140821.51%Backbase vs Pipedrive
Sitecore115761.24%Backbase vs Sitecore
OneAll115221.23%Backbase vs OneAll
Bazaarvoice80720.86%Backbase vs Bazaarvoice
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Popular Comparisons

Top Competitors and Alternatives of Backbase

The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.

Backbase vs Zendesk

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Backbase vs Trustpilot

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Backbase vs Adobe Marketing Cloud

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Backbase vs Intercom

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Backbase vs Freshworks

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Backbase vs Adobe Commerce Cloud

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Backbase vs Podium

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Backbase vs Qualtrics

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Customers of Backbase

Around the world in 2024, over 74 companies have started using Backbase as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Backbase500 - 999AmsterdamNorth HollandNetherlands
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International Business Machines Corporation (IBM)10,000+ArmonkNew YorkUnited States
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Deutsche Bank10,000+Frankfurt am MainHesseGermany
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Bank of the Philippine Islands10,000+Makati CityMetro ManilaPhilippines
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RBS10,000+EdinburghScotlandUnited Kingdom
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NLB D.D.5,000 - 9,999LjubljanaLjubljanaSlovenia
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Capco5,000 - 9,999LondonEnglandUnited Kingdom
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Mobiquity1,000 - 4,999WalthamMassachusettsUnited States
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Central 1 Credit Union500 - 999VancouverBritish ColumbiaCanada
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Thakral One500 - 999KathmanduCentral RegionNepal
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Backbase Customers by Products and Services

The top three products and services offering customers that use Backbase for Customer Experience are Consulting (10), Digital Transformation (9), Cloud Services (7).

Customers

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Backbase Customers by Employee Size

The majority of Backbase's customers for the customer-experience category fall in the company size of 10,000+ employees (14 companies), 250 - 499 employees (12 companies), 500 - 999 employees (11 companies).

Employee Size

Backbase Customers by Geography

The top three geographies of Backbase for customer-experience are the United States with 20(33.90%), United Kingdom with 11(18.64%), India with 10(16.95%) customers respectively.

Customers

Employees of Backbase

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Also see other Products/Services by Backbase in:

Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Backbase competitors?

Backbase’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Adobe Marketing Cloud. You can view a full list of Backbase competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Backbase and 40,000 other technologies on the internet. You can also compare Backbase and its feature with top competitors here : Backbase vs Zendesk Backbase vs Trustpilot Backbase vs Adobe Marketing Cloud.

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What is Backbase customer distribution based on company size?

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What is Backbase market share in the customer-experience?

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What are the top countries that use Backbase?

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What are the top industries that use Backbase?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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