Backbase
Backbase delivers a customer experience platform to enterprises that want to deliver a superior customer experience.
Market Share of Backbase
Current Customer(s)
62
Market Share (Est.)
0.01%
Ranking
#129
Top Competitors and Alternatives of Backbase
The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 164707 | 17.71% | Backbase vs Zendesk |
| Intercom | 134900 | 14.50% | Backbase vs Intercom |
| Trustpilot | 124208 | 13.35% | Backbase vs Trustpilot |
| Adobe Marketing Cloud | 74584 | 8.02% | Backbase vs Adobe Marketing Cloud |
| Freshworks | 34304 | 3.69% | Backbase vs Freshworks |
| Qualtrics | 30045 | 3.23% | Backbase vs Qualtrics |
| Smartlook | 28400 | 3.05% | Backbase vs Smartlook |
| Podium | 26452 | 2.84% | Backbase vs Podium |
| Qualtrics Research Core | 24667 | 2.65% | Backbase vs Qualtrics Research Core |
| Campaign Monitor | 23911 | 2.57% | Backbase vs Campaign Monitor |
| Yotpo | 23747 | 2.55% | Backbase vs Yotpo |
| Zoho CRM | 19586 | 2.11% | Backbase vs Zoho CRM |
| Adobe Commerce Cloud | 18909 | 2.03% | Backbase vs Adobe Commerce Cloud |
| Pendo | 16748 | 1.80% | Backbase vs Pendo |
| Smile.io | 16685 | 1.79% | Backbase vs Smile.io |
| Pipedrive | 14353 | 1.54% | Backbase vs Pipedrive |
| OneAll | 10450 | 1.12% | Backbase vs OneAll |
| Sitecore | 9262 | 1.00% | Backbase vs Sitecore |
| Salesforce Service Cloud | 9090 | 0.98% | Backbase vs Salesforce Service Cloud |
| Bazaarvoice | 7297 | 0.78% | Backbase vs Bazaarvoice |
Popular Comparisons
Top Competitors and Alternatives of Backbase
The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.
Backbase vs Zendesk
Backbase vs Intercom
Backbase vs Trustpilot
Backbase vs Adobe Marketing Cloud
Backbase vs Freshworks
Backbase vs Qualtrics
Backbase vs Smartlook
Backbase vs Podium
Customers of Backbase
Around the world in 2025, over 62 companies have started using Backbase as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Hexaware Technologies | 10,000+ | Navi Mumbai | Maharashtra | India |     |
| Atos | 10,000+ | Bezons | Ile-de-France | France | |
| IBM | 10,000+ | Armonk | New York | United States | |
| HDFC Bank Ltd | 10,000+ | Mumbai | Maharashtra | India | |
| HCL Technologies | 10,000+ | Noida | Uttar Pradesh | India | |
| Bank Of The Philippine Islands | 10,000+ | Makati City | Metro Manila | Philippines | |
| Deutsche Bank | 10,000+ | Frankfurt am Main | Hesse | Germany | |
| Infosys | 10,000+ | Bengaluru | Karnataka | India | |
| NatWest Group | 10,000+ | Edinburgh | Scotland | United Kingdom | |
| Virtusa | 10,000+ | Southborough | Massachusetts | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Backbase Customers by Products and Services
The top three products and services offering customers that use Backbase for Customer Experience are Insurance (9), Mobile Banking (7), Digital Transformation (7).
Customers
Download the 6sense Chrome Extension to get verified contact data of Backbase employees
Install Now
Backbase Customers by Employee Size
The majority of Backbase's customers for the customer-experience category fall in the company size of 10,000+ employees (15 companies), 100 - 249 employees (12 companies), 1,000 - 4,999 employees (8 companies).
Employee Size
Backbase Customers by Geography
The top three geographies of Backbase for customer-experience are the United States with 18(37.50%), India with 10(20.83%), Canada with 6(12.50%) customers respectively.
Customers
Employees of Backbase
Also see other Products/Services by Backbase in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Backbase competitors?
Backbase’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Backbase competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Backbase and 40,000 other technologies on the internet. You can also compare Backbase and its feature with top competitors here : Backbase vs Zendesk Backbase vs Intercom Backbase vs Trustpilot.
What is Backbase customer distribution based on company size?
What is Backbase market share in the customer-experience?
What are the top countries that use Backbase?
What are the top industries that use Backbase?
Get everything in one place
Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.
Get a demoGet instant access to B2B contact data across the web
Sign Up Today
