Question 1

What are the different markets in which
        Zendesk and
        Backbase compete against each other?

Accepted Answer

Zendesk and
        Backbase compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Backbase compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        Backbase’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Backbase holds the
        129th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Backbase in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Backbase has
        62 customers in the
        Customer Experience
        segment. Zendesk has
        164645 more customers than
        Backbase in this category.

Question 4

What are the countries in which
        Zendesk and
        Backbase has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Backbase has more customers in United States, India and Canada.

Zendesk Vs Backbase : In-Depth Comparison

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Comparing the customer bases of Zendesk and Backbase

Comparing the market share of Zendesk and Backbase

Compare Zendesk vs Backbase customers by geography

Customer Movements for this month

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