Question 1

What are the different markets in which
        ClickTale and
        Backbase compete against each other?

Accepted Answer

ClickTale and
        Backbase compete against each other in
        the Customer Experience, Analytics, Heatmaps, Web Analytics.

Question 2

How does the market share of
        ClickTale
        and Backbase compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        ClickTale has a
        1.27%
        market share in comparison to
        Backbase’s
        0.01%.
        Since it has a better market share coverage,
        ClickTale holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Backbase holds the
        118th spot.

Question 3

How many customers are acquired by
        ClickTale and
        Backbase in the
        Customer Experience segment?

Accepted Answer

ClickTale has
        16,109 customers and
        Backbase has
        161 customers in the
        Customer Experience
        segment. ClickTale has
        15948 more customers than
        Backbase in this category.

Question 4

What are the countries in which
        ClickTale and
        Backbase has more customers?

Accepted Answer

ClickTale has more customers in United States, United Kingdom and France.
Backbase has more customers in United States, United Kingdom and India.

ClickTale Vs Backbase : In-Depth Comparison

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Comparing the customer bases of ClickTale and Backbase

Comparing the market share of ClickTale and Backbase

Compare ClickTale vs Backbase customers by geography

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