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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2024, over 47,173 companies are currently using one or more Helpdesk Tools software. Out of these, there are 28,482 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 15.15% of market share, Help Scout with 10.65% of market share, LiveAgent with 9.80% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (653), Software Development (509), Retail (499).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

120

Technologies Tracked

77076

Companies Tracked

Categories related to Helpdesk Tools

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Helpdesk Tools technologies in 2024

Over 77076 companies are using Helpdesk Tools tools. Gorgias with 15.15% market share (11679 customers), Help Scout with 10.65% market share (8212 customers), LiveAgent with 9.80% market share (7556 customers).

Technology

Market Share (Est.)

Customers

Gorgias

15.15%

11679

Help Scout

10.65%

8212

LiveAgent

9.80%

7556

SherpaDesk

7.29%

5622

Zoho Desk

6.99%

5384

Others

50.11%

38623

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (17312 companies), 20 - 49 employees (12051 companies), 10 - 19 employees (8418 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 28482 (61.74%), United Kingdom with 4454 (9.65%), Australia with 2836 (6.15%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (653), Software Development (509), Retail (499).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	11679	15.15
2	Help Scout	8212	10.65
3	LiveAgent	7556	9.80
4	SherpaDesk	5622	7.29
5	Zoho Desk	5384	6.99
6	ConnectWise	4781	6.20
7	osTicket	4090	5.31
8	Spiceworks Help Desk	2496	3.24
9	OTRS	2400	3.11
10	Front	2249	2.92
11	Oracle Service Cloud (formerly RightNow)	2122	2.75
12	Chaport Live Chat	1581	2.05
13	Kayako	1468	1.90
14	LiveHelpNow	1253	1.63
15	Helpshift	1113	1.44
16	HappyFox	1036	1.34
17	GrooveHQ	817	1.06
18	HelpSite	815	1.06
19	ManageEngine ServiceDesk Plus	779	1.01
20	SupportSystem	741	0.96
21	Salesforce Desk.com	670	0.87
22	Salesforce Desk.com	670	0.87
23	UserEcho	614	0.80
24	DeskPRO	612	0.79
25	TeamSupport	598	0.78
26	Web Help Desk	597	0.77
27	Mojo Helpdesk	515	0.67
28	Rhino Support	446	0.58
29	CloudApp	386	0.50
30	Zendesk Talk	365	0.47
31	Issuetrak	360	0.47
32	Dixa	350	0.45
33	Agent.ai	344	0.45
34	Next IT	315	0.41
35	Parature	281	0.36
36	Agiloft	281	0.36
37	Kaseya VSA	270	0.35
38	Tender Support	269	0.35
39	Doorbell	263	0.34
40	Teamwork Desk	258	0.33
41	SolarWinds Web Help Desk	223	0.29
42	ChatID	208	0.27
43	Enchant	161	0.21
44	Dimelo	145	0.19
45	UseResponse	143	0.19
46	HelpSpot	105	0.14
47	Casengo	102	0.13
48	FocalScope	85	0.11
49	Rocketbots.io	80	0.10
50	Hesk	72	0.09
51	DoneDone	69	0.09
52	Diabolocom	64	0.08
53	HelpDeskZ	58	0.08
54	Deskero	55	0.07
55	Helpy	55	0.07
56	Alloy Navigator	54	0.07
57	PhaseWare	40	0.05
58	RedmineUP Cloud	39	0.05
59	ReadyDesk	36	0.05
60	NetHelpDesk	34	0.04
61	HarePoint	33	0.04
62	Revelation helpdesk	27	0.04
63	Liberum Help Desk	27	0.04
64	HelpMaster	26	0.03
65	Sirportly	26	0.03
66	Buffer Reply	25	0.03
67	SolarWinds MSP Manager	22	0.03
68	Snappy Helpdesk	20	0.03
69	AzureDesk	19	0.02
70	JitBit Helpdesk	19	0.02
71	Keeping	18	0.02
72	Deskun	18	0.02
73	Supportbench	18	0.02
74	eStreamDesk	16	0.02
75	PhaseWare Tracker	14	0.02
76	ZupportDesk	13	0.02
77	HelpNinja	13	0.02
78	Vision Helpdesk	10	0.01
79	Email Center Pro	10	0.01
80	C-Desk	9	0.01
81	NABD System	9	0.01
82	DigitalGenius	9	0.01
83	ProProfs Help Desk	9	0.01
84	DiamanteDesk	9	0.01
85	Support Incident Tracker (SiT)	9	0.01
86	Helpsumo	9	0.01
87	EvantoDesk	8	0.01
88	Boostopia	8	0.01
89	Hivy	8	0.01
90	devContact	7	0.01
91	Kapdesk	7	0.01
92	HelpdeskPilot	7	0.01
93	Vtiger Help Desk	6	0.01
94	CheckMate	6	0.01
95	Zyprr	6	0.01
96	Helprace	5	0.01
97	eTicket	5	0.01
98	Inbill	5	0.01
99	ServicePRO	5	0.01
100	Polar Help Desk	5	0.01
101	CRMDesk	4	0.01
102	SmarterTrack	4	0.01
103	SupportYard	4	0.01
104	Modria	4	0.01
105	Inbenta Natural Language Search	4	0.01
106	Bornevia	4	0.01
107	Sugester	4	0.01
108	Dappr	4	0.01
109	IssueCentre	3	0.00
110	Complaints Pro	3	0.00
111	Help Desk Essentials	3	0.00
112	Chataroo	3	0.00
113	Adjutas	3	0.00
114	NetResults Tracker	3	0.00
115	Free Help Desk	3	0.00
116	Faveo Help Desk	3	0.00
117	Plumsail HelpDesk	3	0.00
118	SutiDesk	2	0.00
119	Landpark Helpdesk	2	0.00
120	KronoDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, LiveAgent. Here, you can view a full list of Helpdesk Tools tools in the market.