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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 54,689 companies are currently using one or more Helpdesk Tools software. Out of these, there are 33,697 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 17.69% of market share, SherpaDesk with 12.77% of market share, Help Scout with 10.07% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (592), Software Development (524), Technology (506).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

114

Technologies Tracked

93494

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Lead Capture

Top 5 Helpdesk Tools technologies in 2026

Over 93494 companies are using Helpdesk Tools tools. Gorgias with 17.69% market share (16535 customers), SherpaDesk with 12.77% market share (11940 customers), Help Scout with 10.07% market share (9411 customers).

Technology

Market Share (Est.)

Customers

Gorgias

17.69%

16535

SherpaDesk

12.77%

11940

Help Scout

10.07%

9411

LiveAgent

7.54%

7051

Zoho Desk

6.55%

6120

Others

45.39%

42437

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (21063 companies), 20 - 49 employees (18801 companies), 100 - 249 employees (10893 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 33697 (60.74%), United Kingdom with 5614 (10.12%), Canada with 3364 (6.06%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (592), Software Development (524), Technology (506).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	16535	17.69
2	SherpaDesk	11940	12.77
3	Help Scout	9411	10.07
4	LiveAgent	7051	7.54
5	Zoho Desk	6120	6.55
6	Agent.ai	5569	5.96
7	ConnectWise	4579	4.90
8	osTicket	4011	4.29
9	OTRS	2885	3.09
10	Front	2665	2.85
11	Spiceworks Help Desk	2089	2.23
12	Chaport Live Chat	2089	2.23
13	Oracle Service Cloud (formerly RightNow)	1639	1.75
14	Kayako	1265	1.35
15	SupportSystem	1168	1.25
16	ManageEngine ServiceDesk Plus	1063	1.14
17	HappyFox	1020	1.09
18	Helpshift	1017	1.09
19	LiveHelpNow	969	1.04
20	GrooveHQ	751	0.80
21	HelpSite	696	0.74
22	Mojo Helpdesk	687	0.73
23	UserEcho	611	0.65
24	Web Help Desk	567	0.61
25	DeskPRO	557	0.60
26	Salesforce Desk.com	444	0.47
27	Salesforce Desk.com	444	0.47
28	Issuetrak	387	0.41
29	Agiloft	385	0.41
30	Rhino Support	379	0.41
31	Dixa	368	0.39
32	CloudApp	348	0.37
33	Zendesk Talk	343	0.37
34	Kaseya VSA	296	0.32
35	TeamSupport	288	0.31
36	SolarWinds Web Help Desk	248	0.27
37	Teamwork Desk	232	0.25
38	Next IT	212	0.23
39	Parature	210	0.22
40	Dimelo	157	0.17
41	FocalScope	104	0.11
42	Doorbell	98	0.10
43	Enchant	85	0.09
44	HelpSpot	82	0.09
45	Rocketbots.io	77	0.08
46	UseResponse	72	0.08
47	JitBit Helpdesk	68	0.07
48	Hesk	68	0.07
49	Alloy Navigator	66	0.07
50	Deskero	64	0.07
51	HarePoint	64	0.07
52	Casengo	63	0.07
53	HelpDeskZ	62	0.07
54	DoneDone	56	0.06
55	Helpy	56	0.06
56	ChatID	53	0.06
57	Diabolocom	47	0.05
58	PhaseWare	46	0.05
59	Vision Helpdesk	41	0.04
60	RedmineUP Cloud	40	0.04
61	NetHelpDesk	35	0.04
62	Supportbench	31	0.03
63	HelpMaster	27	0.03
64	SolarWinds MSP Manager	23	0.02
65	Revelation helpdesk	22	0.02
66	Buffer Reply	21	0.02
67	C-Desk	18	0.02
68	ReadyDesk	17	0.02
69	PhaseWare Tracker	16	0.02
70	Snappy Helpdesk	15	0.02
71	Deskun	14	0.01
72	CRMDesk	12	0.01
73	Keeping	12	0.01
74	HelpNinja	11	0.01
75	ProProfs Help Desk	11	0.01
76	Support Incident Tracker (SiT)	11	0.01
77	Suptask	11	0.01
78	Suptask	11	0.01
79	ZupportDesk	9	0.01
80	HelpOnClick Live Chat Software	9	0.01
81	NABD System	8	0.01
82	AzureDesk	8	0.01
83	Kapdesk	8	0.01
84	HelpdeskPilot	8	0.01
85	Hivy	8	0.01
86	CheckMate	7	0.01
87	Polar Help Desk	7	0.01
88	eStreamDesk	6	0.01
89	DigitalGenius	6	0.01
90	DiamanteDesk	6	0.01
91	Helpsumo	6	0.01
92	eTicket	5	0.01
93	ServicePRO	5	0.01
94	Sugester	5	0.01
95	SmarterTrack	4	0.00
96	Modria	4	0.00
97	EvantoDesk	4	0.00
98	Zyprr	4	0.00
99	Liberum Help Desk	4	0.00
100	Dappr	4	0.00
101	Email Center Pro	3	0.00
102	Inbill	3	0.00
103	Vtiger Help Desk	3	0.00
104	Sirportly	3	0.00
105	NetResults Tracker	3	0.00
106	Free Help Desk	3	0.00
107	IssueCentre	2	0.00
108	devContact	2	0.00
109	Complaints Pro	2	0.00
110	Adjutas	2	0.00
111	Boostopia	2	0.00
112	KronoDesk	2	0.00
113	Bornevia	2	0.00
114	Plumsail HelpDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.