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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 54,782 companies are currently using one or more Helpdesk Tools software. Out of these, there are 33,822 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 17.79% of market share, SherpaDesk with 12.43% of market share, Help Scout with 10.17% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (588), Software Development (526), Technology (501).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

115

Technologies Tracked

94072

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Helpdesk Tools technologies in 2026

Over 94072 companies are using Helpdesk Tools tools. Gorgias with 17.79% market share (16732 customers), SherpaDesk with 12.43% market share (11692 customers), Help Scout with 10.17% market share (9571 customers).

Technology

Market Share (Est.)

Customers

Gorgias

17.79%

16732

SherpaDesk

12.43%

11692

Help Scout

10.17%

9571

LiveAgent

7.33%

6894

Zoho Desk

6.58%

6186

Others

45.71%

42997

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (21358 companies), 20 - 49 employees (18896 companies), 100 - 249 employees (10882 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 33822 (60.64%), United Kingdom with 5666 (10.16%), Canada with 3383 (6.07%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (588), Software Development (526), Technology (501).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	16732	17.79
2	SherpaDesk	11692	12.43
3	Help Scout	9571	10.17
4	LiveAgent	6894	7.33
5	Zoho Desk	6186	6.58
6	Agent.ai	5767	6.13
7	ConnectWise	4623	4.91
8	osTicket	4072	4.33
9	OTRS	2935	3.12
10	Front	2713	2.88
11	Spiceworks Help Desk	2116	2.25
12	Chaport Live Chat	2107	2.24
13	Oracle Service Cloud (formerly RightNow)	1661	1.77
14	Kayako	1275	1.36
15	SupportSystem	1155	1.23
16	ManageEngine ServiceDesk Plus	1091	1.16
17	HappyFox	1038	1.10
18	Helpshift	1025	1.09
19	LiveHelpNow	969	1.03
20	GrooveHQ	761	0.81
21	HelpSite	688	0.73
22	Mojo Helpdesk	670	0.71
23	UserEcho	605	0.64
24	Web Help Desk	576	0.61
25	DeskPRO	556	0.59
26	Salesforce Desk.com	449	0.48
27	Salesforce Desk.com	449	0.48
28	Agiloft	395	0.42
29	Issuetrak	387	0.41
30	Rhino Support	379	0.40
31	Dixa	374	0.40
32	CloudApp	346	0.37
33	Zendesk Talk	343	0.36
34	TeamSupport	293	0.31
35	Kaseya VSA	288	0.31
36	SolarWinds Web Help Desk	252	0.27
37	Teamwork Desk	237	0.25
38	Next IT	218	0.23
39	Parature	214	0.23
40	Dimelo	160	0.17
41	FocalScope	105	0.11
42	Doorbell	97	0.10
43	HelpSpot	84	0.09
44	Enchant	83	0.09
45	Deskero	78	0.08
46	Rocketbots.io	78	0.08
47	Hesk	69	0.07
48	JitBit Helpdesk	68	0.07
49	UseResponse	66	0.07
50	HarePoint	66	0.07
51	Alloy Navigator	66	0.07
52	Casengo	63	0.07
53	HelpDeskZ	62	0.07
54	DoneDone	61	0.06
55	Helpy	57	0.06
56	ChatID	53	0.06
57	Diabolocom	48	0.05
58	PhaseWare	46	0.05
59	Vision Helpdesk	41	0.04
60	RedmineUP Cloud	39	0.04
61	NetHelpDesk	35	0.04
62	Supportbench	31	0.03
63	HelpMaster	27	0.03
64	SolarWinds MSP Manager	23	0.02
65	C-Desk	20	0.02
66	Buffer Reply	20	0.02
67	ReadyDesk	17	0.02
68	PhaseWare Tracker	16	0.02
69	Snappy Helpdesk	16	0.02
70	Keeping	13	0.01
71	Deskun	13	0.01
72	CRMDesk	12	0.01
73	HelpNinja	11	0.01
74	ProProfs Help Desk	11	0.01
75	Support Incident Tracker (SiT)	11	0.01
76	Suptask	11	0.01
77	Suptask	11	0.01
78	NABD System	9	0.01
79	AzureDesk	9	0.01
80	ZupportDesk	9	0.01
81	HelpOnClick Live Chat Software	9	0.01
82	Kapdesk	8	0.01
83	HelpdeskPilot	8	0.01
84	Hivy	8	0.01
85	Revelation helpdesk	7	0.01
86	CheckMate	7	0.01
87	Polar Help Desk	7	0.01
88	eStreamDesk	6	0.01
89	DigitalGenius	6	0.01
90	DiamanteDesk	6	0.01
91	ServicePRO	6	0.01
92	Helpsumo	6	0.01
93	eTicket	5	0.01
94	Sugester	5	0.01
95	SmarterTrack	4	0.00
96	Modria	4	0.00
97	EvantoDesk	4	0.00
98	Zyprr	4	0.00
99	Liberum Help Desk	4	0.00
100	Dappr	4	0.00
101	Email Center Pro	3	0.00
102	devContact	3	0.00
103	Inbill	3	0.00
104	Vtiger Help Desk	3	0.00
105	Sirportly	3	0.00
106	NetResults Tracker	3	0.00
107	Free Help Desk	3	0.00
108	IssueCentre	2	0.00
109	Complaints Pro	2	0.00
110	Adjutas	2	0.00
111	Boostopia	2	0.00
112	Inbenta Natural Language Search	2	0.00
113	KronoDesk	2	0.00
114	Bornevia	2	0.00
115	Plumsail HelpDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.