Helpdesk Tools

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

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Technologies
69783
Companies
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Categories related to Helpdesk Tools

Top 5 Helpdesk Tools technologies in 2023

Over 69,783 companies are using Helpdesk Tools tools. Help Scout with 13.63% market share (9,509 customers), LiveAgent with 12.17% market share (8,494 customers), Gorgias with 11.24% market share (7,847 customers),

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (9,153 companies), 20 - 49 employees (8,272 companies), 100 - 249 employees (6,790 companies).

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 24,646 (69.31%), United Kingdom with 3,356 (9.44%), Canada with 1,681 (4.73%) customers respectively.

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Technology (11,926), Professional Services (11,018), Retail and CPG (4,247).

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Help Scout 9509 13.63 (%)
2 LiveAgent 8494 12.17 (%)
3 Gorgias 7847 11.24 (%)
4 SherpaDesk 5783 8.29 (%)
5 Zoho Desk 4668 6.69 (%)
6 osTicket 3661 5.25 (%)
7 ConnectWise 3448 4.94 (%)
8 Kayako 2196 3.15 (%)
9 Spiceworks Help Desk 1947 2.79 (%)
10 Front 1744 2.50 (%)
11 Oracle Service Cloud (formerly RightNow) 1386 1.99 (%)
12 LiveHelpNow 1195 1.71 (%)
13 Chaport Live Chat 1194 1.71 (%)
14 Hesk 1048 1.50 (%)
15 Helpshift 925 1.33 (%)
16 HappyFox 831 1.19 (%)
17 Mojo Helpdesk 822 1.18 (%)
18 GrooveHQ 691 0.99 (%)
19 UserEcho 674 0.97 (%)
20 Salesforce Desk.com 585 0.84 (%)
21 Salesforce Desk.com 585 0.84 (%)
22 Web Help Desk 526 0.75 (%)
23 Rhino Support HelpDesk 504 0.72 (%)
24 Rhino Support 504 0.72 (%)
25 Inbenta Natural Language Search 457 0.65 (%)
26 Agiloft 426 0.61 (%)
27 Directly 423 0.61 (%)
28 ManageEngine ServiceDesk Plus 406 0.58 (%)
29 Issuetrak 395 0.57 (%)
30 CloudApp 357 0.51 (%)
31 SupportSystem 356 0.51 (%)
32 Zendesk Talk 320 0.46 (%)
33 TeamSupport 308 0.44 (%)
34 Parature 271 0.39 (%)
35 Dixa 269 0.39 (%)
36 Tender Support 249 0.36 (%)
37 Teamwork Desk 237 0.34 (%)
38 SolarWinds Web Help Desk 236 0.34 (%)
39 Kaseya VSA 223 0.32 (%)
40 DeskPRO 215 0.31 (%)
41 HelpSite 210 0.30 (%)
42 HelpOnClick Live Chat Software 195 0.28 (%)
43 Enchant 193 0.28 (%)
44 Agent.ai 188 0.27 (%)
45 Doorbell 186 0.27 (%)
46 KronoDesk 157 0.22 (%)
47 HelpSpot 148 0.21 (%)
48 Casengo 142 0.20 (%)
49 Dimelo 142 0.20 (%)
50 UseResponse 139 0.20 (%)
51 SupportBee 117 0.17 (%)
52 Deskero 111 0.16 (%)
53 Breezy Themes 110 0.16 (%)
54 ChatID 102 0.15 (%)
55 HarePoint 99 0.14 (%)
56 HelpDeskZ 97 0.14 (%)
57 DigitalGenius 87 0.12 (%)
58 Rocketbots.io 85 0.12 (%)
59 Sugester 83 0.12 (%)
60 Next IT 79 0.11 (%)
61 Helprace 76 0.11 (%)
62 FocalScope 67 0.10 (%)
63 Vision Helpdesk 66 0.09 (%)
64 Modria 66 0.09 (%)
65 Alloy Navigator 62 0.09 (%)
66 NetHelpDesk 59 0.08 (%)
67 Diabolocom 58 0.08 (%)
68 JitBit Helpdesk 54 0.08 (%)
69 OTRS 49 0.07 (%)
70 AzureDesk 39 0.06 (%)
71 Helpy 35 0.05 (%)
72 DoneDone 32 0.05 (%)
73 Sirportly 31 0.04 (%)
74 RedmineUP Cloud 31 0.04 (%)
75 PhaseWare 31 0.04 (%)
76 ReadyDesk 27 0.04 (%)
77 Abhisi 27 0.04 (%)
78 Buffer Reply 22 0.03 (%)
79 Liberum Help Desk 22 0.03 (%)
80 Revelation helpdesk 19 0.03 (%)
81 Zyprr 18 0.03 (%)
82 Deskun 16 0.02 (%)
83 Snappy Helpdesk 15 0.02 (%)
84 eStreamDesk 14 0.02 (%)
85 ZupportDesk 14 0.02 (%)
86 PhaseWare Tracker 13 0.02 (%)
87 Supportbench 13 0.02 (%)
88 C-Desk 12 0.02 (%)
89 HelpNinja 12 0.02 (%)
90 SolarWinds MSP Manager 12 0.02 (%)
91 NABD System 11 0.02 (%)
92 ProProfs Help Desk 11 0.02 (%)
93 Support Incident Tracker (SiT) 11 0.02 (%)
94 Hivy 10 0.01 (%)
95 eTicket 9 0.01 (%)
96 Keeping 9 0.01 (%)
97 Polar Help Desk 9 0.01 (%)
98 CheckMate 8 0.01 (%)
99 Helpsumo 8 0.01 (%)
100 Email Center Pro 8 0.01 (%)
101 ServicePRO 7 0.01 (%)
102 devContact 6 0.01 (%)
103 Boostopia 6 0.01 (%)
104 HelpdeskPilot 6 0.01 (%)
105 Vtiger Help Desk 5 0.01 (%)
106 DiamanteDesk 5 0.01 (%)
107 Bornevia 5 0.01 (%)
108 IssueCentre 4 0.01 (%)
109 HelpMaster 4 0.01 (%)
110 Adjutas 4 0.01 (%)
111 CRMDesk 4 0.01 (%)
112 EvantoDesk 4 0.01 (%)
113 Help Desk Essentials 3 0.00 (%)
114 Chataroo 3 0.00 (%)
115 NetResults Tracker 3 0.00 (%)
116 Free Help Desk 3 0.00 (%)
117 Faveo Help Desk 3 0.00 (%)
118 MetaCaseDesk 3 0.00 (%)
119 Plumsail HelpDesk 3 0.00 (%)
120 SmarterTrack 3 0.00 (%)
121 SutiDesk 2 0.00 (%)
122 Complaints Pro 2 0.00 (%)
123 Inbill 2 0.00 (%)
124 Kapdesk 2 0.00 (%)
Technology Market share
Help Scout 13.63 (%)
LiveAgent 12.17 (%)
Gorgias 11.24 (%)
SherpaDesk 8.29 (%)
Zoho Desk 6.69 (%)
osTicket 5.25 (%)
ConnectWise 4.94 (%)
Kayako 3.15 (%)
Spiceworks Help Desk 2.79 (%)
Front 2.50 (%)
Oracle Service Cloud (formerly RightNow) 1.99 (%)
LiveHelpNow 1.71 (%)
Chaport Live Chat 1.71 (%)
Hesk 1.50 (%)
Helpshift 1.33 (%)
HappyFox 1.19 (%)
Mojo Helpdesk 1.18 (%)
GrooveHQ 0.99 (%)
UserEcho 0.97 (%)
Salesforce Desk.com 0.84 (%)
Salesforce Desk.com 0.84 (%)
Web Help Desk 0.75 (%)
Rhino Support HelpDesk 0.72 (%)
Rhino Support 0.72 (%)
Inbenta Natural Language Search 0.65 (%)
Agiloft 0.61 (%)
Directly 0.61 (%)
ManageEngine ServiceDesk Plus 0.58 (%)
Issuetrak 0.57 (%)
CloudApp 0.51 (%)
SupportSystem 0.51 (%)
Zendesk Talk 0.46 (%)
TeamSupport 0.44 (%)
Parature 0.39 (%)
Dixa 0.39 (%)
Tender Support 0.36 (%)
Teamwork Desk 0.34 (%)
SolarWinds Web Help Desk 0.34 (%)
Kaseya VSA 0.32 (%)
DeskPRO 0.31 (%)
HelpSite 0.30 (%)
HelpOnClick Live Chat Software 0.28 (%)
Enchant 0.28 (%)
Agent.ai 0.27 (%)
Doorbell 0.27 (%)
KronoDesk 0.22 (%)
HelpSpot 0.21 (%)
Casengo 0.20 (%)
Dimelo 0.20 (%)
UseResponse 0.20 (%)
SupportBee 0.17 (%)
Deskero 0.16 (%)
Breezy Themes 0.16 (%)
ChatID 0.15 (%)
HarePoint 0.14 (%)
HelpDeskZ 0.14 (%)
DigitalGenius 0.12 (%)
Rocketbots.io 0.12 (%)
Sugester 0.12 (%)
Next IT 0.11 (%)
Helprace 0.11 (%)
FocalScope 0.10 (%)
Vision Helpdesk 0.09 (%)
Modria 0.09 (%)
Alloy Navigator 0.09 (%)
NetHelpDesk 0.08 (%)
Diabolocom 0.08 (%)
JitBit Helpdesk 0.08 (%)
OTRS 0.07 (%)
AzureDesk 0.06 (%)
Helpy 0.05 (%)
DoneDone 0.05 (%)
Sirportly 0.04 (%)
RedmineUP Cloud 0.04 (%)
PhaseWare 0.04 (%)
ReadyDesk 0.04 (%)
Abhisi 0.04 (%)
Buffer Reply 0.03 (%)
Liberum Help Desk 0.03 (%)
Revelation helpdesk 0.03 (%)
Zyprr 0.03 (%)
Deskun 0.02 (%)
Snappy Helpdesk 0.02 (%)
eStreamDesk 0.02 (%)
ZupportDesk 0.02 (%)
PhaseWare Tracker 0.02 (%)
Supportbench 0.02 (%)
C-Desk 0.02 (%)
HelpNinja 0.02 (%)
SolarWinds MSP Manager 0.02 (%)
NABD System 0.02 (%)
ProProfs Help Desk 0.02 (%)
Support Incident Tracker (SiT) 0.02 (%)
Hivy 0.01 (%)
eTicket 0.01 (%)
Keeping 0.01 (%)
Polar Help Desk 0.01 (%)
CheckMate 0.01 (%)
Helpsumo 0.01 (%)
Email Center Pro 0.01 (%)
ServicePRO 0.01 (%)
devContact 0.01 (%)
Boostopia 0.01 (%)
HelpdeskPilot 0.01 (%)
Vtiger Help Desk 0.01 (%)
DiamanteDesk 0.01 (%)
Bornevia 0.01 (%)
IssueCentre 0.01 (%)
HelpMaster 0.01 (%)
Adjutas 0.01 (%)
CRMDesk 0.01 (%)
EvantoDesk 0.01 (%)
Help Desk Essentials 0.00 (%)
Chataroo 0.00 (%)
NetResults Tracker 0.00 (%)
Free Help Desk 0.00 (%)
Faveo Help Desk 0.00 (%)
MetaCaseDesk 0.00 (%)
Plumsail HelpDesk 0.00 (%)
SmarterTrack 0.00 (%)
SutiDesk 0.00 (%)
Complaints Pro 0.00 (%)
Inbill 0.00 (%)
Kapdesk 0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Help Scout, LiveAgent, Gorgias. Here, you can view a full list of Helpdesk Tools tools in the market.

How many companies use Helpdesk Tools software these days?

Around the world in 2023, over 42,454 companies are currently using one or more Helpdesk Tools software. Out of these, there are 24,646 companies using Helpdesk Tools tools that are originally from the United States .

Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Help Scout with 13.63 % of market share, and LiveAgent with 12.17 % of market share and Gorgias with 11.24 % of market share . Check for other Helpdesk Tools technologies market share here.

What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Technology (11,926) , Professional Services (11,018) , Retail and CPG (4,247) .

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