Helpdesk Tools

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

124

Technologies

69783

Companies

Movements

Categories related to Helpdesk Tools

Top 5 Helpdesk Tools technologies in 2023

Over 69,783 companies are using Helpdesk Tools tools. Help Scout with 13.63% market share (9,509 customers), LiveAgent with 12.17% market share (8,494 customers), Gorgias with 11.24% market share (7,847 customers),

Help Scout

13.63 %

Market Share

9509

Customers
LiveAgent

12.17 %

Market Share

8494

Customers
Gorgias

11.24 %

Market Share

7847

Customers
SherpaDesk

8.29 %

Market Share

5783

Customers
Zoho Desk

6.69 %

Market Share

4668

Customers
Others

47.98 %

Market Share

33482

Customers

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (9,153 companies), 20 - 49 employees (8,272 companies), 100 - 249 employees (6,790 companies).

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 24,646 (69.31%), United Kingdom with 3,356 (9.44%), Canada with 1,681 (4.73%) customers respectively.

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Technology (11,926), Professional Services (11,018), Retail and CPG (4,247).

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Help Scout	9509	13.63 (%)
2	LiveAgent	8494	12.17 (%)
3	Gorgias	7847	11.24 (%)
4	SherpaDesk	5783	8.29 (%)
5	Zoho Desk	4668	6.69 (%)
6	osTicket	3661	5.25 (%)
7	ConnectWise	3448	4.94 (%)
8	Kayako	2196	3.15 (%)
9	Spiceworks Help Desk	1947	2.79 (%)
10	Front	1744	2.50 (%)
11	Oracle Service Cloud (formerly RightNow)	1386	1.99 (%)
12	LiveHelpNow	1195	1.71 (%)
13	Chaport Live Chat	1194	1.71 (%)
14	Hesk	1048	1.50 (%)
15	Helpshift	925	1.33 (%)
16	HappyFox	831	1.19 (%)
17	Mojo Helpdesk	822	1.18 (%)
18	GrooveHQ	691	0.99 (%)
19	UserEcho	674	0.97 (%)
20	Salesforce Desk.com	585	0.84 (%)
21	Salesforce Desk.com	585	0.84 (%)
22	Web Help Desk	526	0.75 (%)
23	Rhino Support HelpDesk	504	0.72 (%)
24	Rhino Support	504	0.72 (%)
25	Inbenta Natural Language Search	457	0.65 (%)
26	Agiloft	426	0.61 (%)
27	Directly	423	0.61 (%)
28	ManageEngine ServiceDesk Plus	406	0.58 (%)
29	Issuetrak	395	0.57 (%)
30	CloudApp	357	0.51 (%)
31	SupportSystem	356	0.51 (%)
32	Zendesk Talk	320	0.46 (%)
33	TeamSupport	308	0.44 (%)
34	Parature	271	0.39 (%)
35	Dixa	269	0.39 (%)
36	Tender Support	249	0.36 (%)
37	Teamwork Desk	237	0.34 (%)
38	SolarWinds Web Help Desk	236	0.34 (%)
39	Kaseya VSA	223	0.32 (%)
40	DeskPRO	215	0.31 (%)
41	HelpSite	210	0.30 (%)
42	HelpOnClick Live Chat Software	195	0.28 (%)
43	Enchant	193	0.28 (%)
44	Agent.ai	188	0.27 (%)
45	Doorbell	186	0.27 (%)
46	KronoDesk	157	0.22 (%)
47	HelpSpot	148	0.21 (%)
48	Casengo	142	0.20 (%)
49	Dimelo	142	0.20 (%)
50	UseResponse	139	0.20 (%)
51	SupportBee	117	0.17 (%)
52	Deskero	111	0.16 (%)
53	Breezy Themes	110	0.16 (%)
54	ChatID	102	0.15 (%)
55	HarePoint	99	0.14 (%)
56	HelpDeskZ	97	0.14 (%)
57	DigitalGenius	87	0.12 (%)
58	Rocketbots.io	85	0.12 (%)
59	Sugester	83	0.12 (%)
60	Next IT	79	0.11 (%)
61	Helprace	76	0.11 (%)
62	FocalScope	67	0.10 (%)
63	Vision Helpdesk	66	0.09 (%)
64	Modria	66	0.09 (%)
65	Alloy Navigator	62	0.09 (%)
66	NetHelpDesk	59	0.08 (%)
67	Diabolocom	58	0.08 (%)
68	JitBit Helpdesk	54	0.08 (%)
69	OTRS	49	0.07 (%)
70	AzureDesk	39	0.06 (%)
71	Helpy	35	0.05 (%)
72	DoneDone	32	0.05 (%)
73	Sirportly	31	0.04 (%)
74	RedmineUP Cloud	31	0.04 (%)
75	PhaseWare	31	0.04 (%)
76	ReadyDesk	27	0.04 (%)
77	Abhisi	27	0.04 (%)
78	Buffer Reply	22	0.03 (%)
79	Liberum Help Desk	22	0.03 (%)
80	Revelation helpdesk	19	0.03 (%)
81	Zyprr	18	0.03 (%)
82	Deskun	16	0.02 (%)
83	Snappy Helpdesk	15	0.02 (%)
84	eStreamDesk	14	0.02 (%)
85	ZupportDesk	14	0.02 (%)
86	PhaseWare Tracker	13	0.02 (%)
87	Supportbench	13	0.02 (%)
88	C-Desk	12	0.02 (%)
89	HelpNinja	12	0.02 (%)
90	SolarWinds MSP Manager	12	0.02 (%)
91	NABD System	11	0.02 (%)
92	ProProfs Help Desk	11	0.02 (%)
93	Support Incident Tracker (SiT)	11	0.02 (%)
94	Hivy	10	0.01 (%)
95	eTicket	9	0.01 (%)
96	Keeping	9	0.01 (%)
97	Polar Help Desk	9	0.01 (%)
98	CheckMate	8	0.01 (%)
99	Helpsumo	8	0.01 (%)
100	Email Center Pro	8	0.01 (%)
101	ServicePRO	7	0.01 (%)
102	devContact	6	0.01 (%)
103	Boostopia	6	0.01 (%)
104	HelpdeskPilot	6	0.01 (%)
105	Vtiger Help Desk	5	0.01 (%)
106	DiamanteDesk	5	0.01 (%)
107	Bornevia	5	0.01 (%)
108	IssueCentre	4	0.01 (%)
109	HelpMaster	4	0.01 (%)
110	Adjutas	4	0.01 (%)
111	CRMDesk	4	0.01 (%)
112	EvantoDesk	4	0.01 (%)
113	Help Desk Essentials	3	0.00 (%)
114	Chataroo	3	0.00 (%)
115	NetResults Tracker	3	0.00 (%)
116	Free Help Desk	3	0.00 (%)
117	Faveo Help Desk	3	0.00 (%)
118	MetaCaseDesk	3	0.00 (%)
119	Plumsail HelpDesk	3	0.00 (%)
120	SmarterTrack	3	0.00 (%)
121	SutiDesk	2	0.00 (%)
122	Complaints Pro	2	0.00 (%)
123	Inbill	2	0.00 (%)
124	Kapdesk	2	0.00 (%)

Technology	Market share
Help Scout	13.63 (%)
LiveAgent	12.17 (%)
Gorgias	11.24 (%)
SherpaDesk	8.29 (%)
Zoho Desk	6.69 (%)
osTicket	5.25 (%)
ConnectWise	4.94 (%)
Kayako	3.15 (%)
Spiceworks Help Desk	2.79 (%)
Front	2.50 (%)
Oracle Service Cloud (formerly RightNow)	1.99 (%)
LiveHelpNow	1.71 (%)
Chaport Live Chat	1.71 (%)
Hesk	1.50 (%)
Helpshift	1.33 (%)
HappyFox	1.19 (%)
Mojo Helpdesk	1.18 (%)
GrooveHQ	0.99 (%)
UserEcho	0.97 (%)
Salesforce Desk.com	0.84 (%)
Salesforce Desk.com	0.84 (%)
Web Help Desk	0.75 (%)
Rhino Support HelpDesk	0.72 (%)
Rhino Support	0.72 (%)
Inbenta Natural Language Search	0.65 (%)
Agiloft	0.61 (%)
Directly	0.61 (%)
ManageEngine ServiceDesk Plus	0.58 (%)
Issuetrak	0.57 (%)
CloudApp	0.51 (%)
SupportSystem	0.51 (%)
Zendesk Talk	0.46 (%)
TeamSupport	0.44 (%)
Parature	0.39 (%)
Dixa	0.39 (%)
Tender Support	0.36 (%)
Teamwork Desk	0.34 (%)
SolarWinds Web Help Desk	0.34 (%)
Kaseya VSA	0.32 (%)
DeskPRO	0.31 (%)
HelpSite	0.30 (%)
HelpOnClick Live Chat Software	0.28 (%)
Enchant	0.28 (%)
Agent.ai	0.27 (%)
Doorbell	0.27 (%)
KronoDesk	0.22 (%)
HelpSpot	0.21 (%)
Casengo	0.20 (%)
Dimelo	0.20 (%)
UseResponse	0.20 (%)
SupportBee	0.17 (%)
Deskero	0.16 (%)
Breezy Themes	0.16 (%)
ChatID	0.15 (%)
HarePoint	0.14 (%)
HelpDeskZ	0.14 (%)
DigitalGenius	0.12 (%)
Rocketbots.io	0.12 (%)
Sugester	0.12 (%)
Next IT	0.11 (%)
Helprace	0.11 (%)
FocalScope	0.10 (%)
Vision Helpdesk	0.09 (%)
Modria	0.09 (%)
Alloy Navigator	0.09 (%)
NetHelpDesk	0.08 (%)
Diabolocom	0.08 (%)
JitBit Helpdesk	0.08 (%)
OTRS	0.07 (%)
AzureDesk	0.06 (%)
Helpy	0.05 (%)
DoneDone	0.05 (%)
Sirportly	0.04 (%)
RedmineUP Cloud	0.04 (%)
PhaseWare	0.04 (%)
ReadyDesk	0.04 (%)
Abhisi	0.04 (%)
Buffer Reply	0.03 (%)
Liberum Help Desk	0.03 (%)
Revelation helpdesk	0.03 (%)
Zyprr	0.03 (%)
Deskun	0.02 (%)
Snappy Helpdesk	0.02 (%)
eStreamDesk	0.02 (%)
ZupportDesk	0.02 (%)
PhaseWare Tracker	0.02 (%)
Supportbench	0.02 (%)
C-Desk	0.02 (%)
HelpNinja	0.02 (%)
SolarWinds MSP Manager	0.02 (%)
NABD System	0.02 (%)
ProProfs Help Desk	0.02 (%)
Support Incident Tracker (SiT)	0.02 (%)
Hivy	0.01 (%)
eTicket	0.01 (%)
Keeping	0.01 (%)
Polar Help Desk	0.01 (%)
CheckMate	0.01 (%)
Helpsumo	0.01 (%)
Email Center Pro	0.01 (%)
ServicePRO	0.01 (%)
devContact	0.01 (%)
Boostopia	0.01 (%)
HelpdeskPilot	0.01 (%)
Vtiger Help Desk	0.01 (%)
DiamanteDesk	0.01 (%)
Bornevia	0.01 (%)
IssueCentre	0.01 (%)
HelpMaster	0.01 (%)
Adjutas	0.01 (%)
CRMDesk	0.01 (%)
EvantoDesk	0.01 (%)
Help Desk Essentials	0.00 (%)
Chataroo	0.00 (%)
NetResults Tracker	0.00 (%)
Free Help Desk	0.00 (%)
Faveo Help Desk	0.00 (%)
MetaCaseDesk	0.00 (%)
Plumsail HelpDesk	0.00 (%)
SmarterTrack	0.00 (%)
SutiDesk	0.00 (%)
Complaints Pro	0.00 (%)
Inbill	0.00 (%)
Kapdesk	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Help Scout, LiveAgent, Gorgias. Here, you can view a full list of Helpdesk Tools tools in the market.

How many companies use Helpdesk Tools software these days?

Around the world in 2023, over 42,454 companies are currently using one or more Helpdesk Tools software. Out of these, there are 24,646 companies using Helpdesk Tools tools that are originally from the United States .

Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Help Scout with 13.63 % of market share, and LiveAgent with 12.17 % of market share and Gorgias with 11.24 % of market share . Check for other Helpdesk Tools technologies market share here.