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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 56,019 companies are currently using one or more Helpdesk Tools software. Out of these, there are 35,704 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 17.16% of market share, Help Scout with 12.36% of market share, SherpaDesk with 12.10% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (602), Software Development (525), Technology (505).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

115

Technologies Tracked

96549

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Helpdesk Tools technologies in 2026

Over 96549 companies are using Helpdesk Tools tools. Gorgias with 17.16% market share (16568 customers), Help Scout with 12.36% market share (11937 customers), SherpaDesk with 12.10% market share (11678 customers).

Technology

Market Share (Est.)

Customers

Gorgias

17.16%

16568

Help Scout

12.36%

11937

SherpaDesk

12.10%

11678

Agent.ai

7.08%

6835

LiveAgent

6.57%

6339

Others

44.74%

43192

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (22125 companies), 20 - 49 employees (18867 companies), 100 - 249 employees (10960 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 35704 (61.94%), United Kingdom with 5681 (9.86%), Canada with 3398 (5.90%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (602), Software Development (525), Technology (505).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	16568	17.16
2	Help Scout	11937	12.36
3	SherpaDesk	11678	12.10
4	Agent.ai	6835	7.08
5	LiveAgent	6339	6.57
6	Zoho Desk	6255	6.48
7	ConnectWise	4646	4.81
8	osTicket	3946	4.09
9	OTRS	2879	2.98
10	Front	2871	2.97
11	Chaport Live Chat	2067	2.14
12	Spiceworks Help Desk	2001	2.07
13	Oracle Service Cloud (formerly RightNow)	1453	1.50
14	Kayako	1251	1.30
15	SupportSystem	1153	1.19
16	ManageEngine ServiceDesk Plus	1085	1.12
17	HappyFox	1019	1.06
18	Helpshift	1014	1.05
19	LiveHelpNow	914	0.95
20	GrooveHQ	704	0.73
21	HelpSite	692	0.72
22	Mojo Helpdesk	649	0.67
23	UserEcho	611	0.63
24	Web Help Desk	562	0.58
25	DeskPRO	500	0.52
26	Agiloft	493	0.51
27	Salesforce Desk.com	450	0.47
28	Salesforce Desk.com	450	0.47
29	Issuetrak	381	0.39
30	Rhino Support	375	0.39
31	Zendesk Talk	356	0.37
32	Dixa	339	0.35
33	CloudApp	313	0.32
34	TeamSupport	297	0.31
35	Kaseya VSA	268	0.28
36	SolarWinds Web Help Desk	253	0.26
37	Next IT	216	0.22
38	Teamwork Desk	212	0.22
39	Parature	211	0.22
40	Dimelo	159	0.16
41	FocalScope	130	0.13
42	Doorbell	113	0.12
43	HelpSpot	104	0.11
44	Enchant	88	0.09
45	Hesk	77	0.08
46	UseResponse	74	0.08
47	Deskero	73	0.08
48	Rocketbots.io	71	0.07
49	JitBit Helpdesk	70	0.07
50	HarePoint	70	0.07
51	Supportbench	69	0.07
52	Casengo	67	0.07
53	Kapdesk	67	0.07
54	Diabolocom	64	0.07
55	Alloy Navigator	61	0.06
56	Helpy	58	0.06
57	DoneDone	56	0.06
58	RedmineUP Cloud	56	0.06
59	HelpDeskZ	55	0.06
60	Email Center Pro	54	0.06
61	PhaseWare	49	0.05
62	NetHelpDesk	48	0.05
63	Sugester	45	0.05
64	HelpMaster	40	0.04
65	Vision Helpdesk	37	0.04
66	DigitalGenius	37	0.04
67	CRMDesk	27	0.03
68	SolarWinds MSP Manager	23	0.02
69	C-Desk	21	0.02
70	Buffer Reply	20	0.02
71	Modria	19	0.02
72	ReadyDesk	17	0.02
73	Keeping	17	0.02
74	Snappy Helpdesk	17	0.02
75	PhaseWare Tracker	16	0.02
76	Inbenta Natural Language Search	14	0.01
77	Support Incident Tracker (SiT)	13	0.01
78	Deskun	12	0.01
79	ProProfs Help Desk	12	0.01
80	ZupportDesk	10	0.01
81	Helprace	9	0.01
82	Hivy	9	0.01
83	HelpNinja	9	0.01
84	HelpOnClick Live Chat Software	9	0.01
85	Helpsumo	9	0.01
86	CheckMate	8	0.01
87	ServicePRO	8	0.01
88	NABD System	7	0.01
89	Revelation helpdesk	7	0.01
90	AzureDesk	7	0.01
91	eStreamDesk	7	0.01
92	HelpdeskPilot	7	0.01
93	Vtiger Help Desk	6	0.01
94	SmarterTrack	5	0.01
95	devContact	5	0.01
96	Sirportly	5	0.01
97	EvantoDesk	5	0.01
98	DiamanteDesk	5	0.01
99	Polar Help Desk	5	0.01
100	eTicket	4	0.00
101	Inbill	4	0.00
102	Zyprr	4	0.00
103	Liberum Help Desk	4	0.00
104	NetResults Tracker	3	0.00
105	Free Help Desk	3	0.00
106	Bornevia	3	0.00
107	Dappr	3	0.00
108	IssueCentre	2	0.00
109	Adjutas	2	0.00
110	Boostopia	2	0.00
111	Faveo Help Desk	2	0.00
112	KronoDesk	2	0.00
113	Plumsail HelpDesk	2	0.00
114	Suptask	2	0.00
115	Suptask	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, SherpaDesk. Here, you can view a full list of Helpdesk Tools tools in the market.