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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2025, over 47,081 companies are currently using one or more Helpdesk Tools software. Out of these, there are 27,098 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 19.21% of market share, Help Scout with 12.23% of market share, LiveAgent with 9.35% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (538), E-Commerce (429), Retail (420).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

115

Technologies Tracked

71300

Companies Tracked

Categories related to Helpdesk Tools

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Helpdesk Tools technologies in 2025

Over 71300 companies are using Helpdesk Tools tools. Gorgias with 19.21% market share (13695 customers), Help Scout with 12.23% market share (8720 customers), LiveAgent with 9.35% market share (6663 customers).

Technology

Market Share (Est.)

Customers

Gorgias

19.21%

13695

Help Scout

12.23%

8720

LiveAgent

9.35%

6663

Zoho Desk

7.26%

5179

SherpaDesk

7.03%

5011

Others

44.93%

32032

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (15632 companies), 20 - 49 employees (14760 companies), 100 - 249 employees (6699 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 27098 (61.23%), United Kingdom with 4358 (9.85%), Australia with 2988 (6.75%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (538), E-Commerce (429), Retail (420).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	13695	19.21
2	Help Scout	8720	12.23
3	LiveAgent	6663	9.35
4	Zoho Desk	5179	7.26
5	SherpaDesk	5011	7.03
6	osTicket	3910	5.48
7	ConnectWise	3080	4.32
8	Front	2124	2.98
9	Spiceworks Help Desk	2076	2.91
10	Chaport Live Chat	2005	2.81
11	Oracle Service Cloud (formerly RightNow)	1776	2.49
12	OTRS	1469	2.06
13	LiveHelpNow	1108	1.55
14	Kayako	1016	1.42
15	HappyFox	999	1.40
16	Helpshift	978	1.37
17	GrooveHQ	888	1.25
18	HelpSite	729	1.02
19	Agent.ai	704	0.99
20	SupportSystem	648	0.91
21	ManageEngine ServiceDesk Plus	565	0.79
22	UserEcho	537	0.75
23	TeamSupport	510	0.72
24	Mojo Helpdesk	459	0.64
25	Salesforce Desk.com	430	0.60
26	Salesforce Desk.com	430	0.60
27	Rhino Support	426	0.60
28	Web Help Desk	403	0.57
29	DeskPRO	397	0.56
30	CloudApp	380	0.53
31	Issuetrak	295	0.41
32	Dixa	277	0.39
33	Agiloft	243	0.34
34	Zendesk Talk	232	0.33
35	Teamwork Desk	232	0.33
36	ChatID	212	0.30
37	Next IT	195	0.27
38	Kaseya VSA	189	0.27
39	Parature	184	0.26
40	SolarWinds Web Help Desk	152	0.21
41	Dimelo	112	0.16
42	Doorbell	108	0.15
43	HarePoint	90	0.13
44	Enchant	89	0.12
45	Rocketbots.io	81	0.11
46	Casengo	73	0.10
47	FocalScope	72	0.10
48	HelpSpot	67	0.09
49	HelpDeskZ	66	0.09
50	DoneDone	65	0.09
51	Deskero	64	0.09
52	UseResponse	61	0.09
53	JitBit Helpdesk	60	0.08
54	RedmineUP Cloud	50	0.07
55	Diabolocom	49	0.07
56	Vision Helpdesk	48	0.07
57	Hesk	47	0.07
58	Helpy	41	0.06
59	Alloy Navigator	40	0.06
60	PhaseWare	38	0.05
61	Revelation helpdesk	23	0.03
62	Supportbench	23	0.03
63	Buffer Reply	23	0.03
64	NetHelpDesk	21	0.03
65	HelpMaster	18	0.03
66	Snappy Helpdesk	17	0.02
67	PhaseWare Tracker	16	0.02
68	C-Desk	15	0.02
69	ReadyDesk	14	0.02
70	Deskun	13	0.02
71	HelpNinja	13	0.02
72	ProProfs Help Desk	13	0.02
73	NABD System	11	0.02
74	Keeping	11	0.02
75	eStreamDesk	11	0.02
76	Support Incident Tracker (SiT)	11	0.02
77	Polar Help Desk	11	0.02
78	SolarWinds MSP Manager	10	0.01
79	Kapdesk	9	0.01
80	ZupportDesk	9	0.01
81	DiamanteDesk	9	0.01
82	Sugester	9	0.01
83	Hivy	8	0.01
84	HelpOnClick Live Chat Software	8	0.01
85	Helprace	7	0.01
86	CheckMate	7	0.01
87	Boostopia	7	0.01
88	ServicePRO	7	0.01
89	Helpsumo	7	0.01
90	devContact	6	0.01
91	Sirportly	6	0.01
92	DigitalGenius	6	0.01
93	Zyprr	6	0.01
94	EvantoDesk	5	0.01
95	IssueCentre	4	0.01
96	Inbill	4	0.01
97	Vtiger Help Desk	4	0.01
98	Modria	4	0.01
99	Liberum Help Desk	4	0.01
100	Inbenta Natural Language Search	4	0.01
101	CRMDesk	3	0.00
102	Email Center Pro	3	0.00
103	SmarterTrack	3	0.00
104	Chataroo	3	0.00
105	NetResults Tracker	3	0.00
106	HelpdeskPilot	3	0.00
107	Faveo Help Desk	3	0.00
108	Bornevia	3	0.00
109	Plumsail HelpDesk	3	0.00
110	AzureDesk	2	0.00
111	Complaints Pro	2	0.00
112	Landpark Helpdesk	2	0.00
113	Adjutas	2	0.00
114	Free Help Desk	2	0.00
115	Dappr	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, LiveAgent. Here, you can view a full list of Helpdesk Tools tools in the market.