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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 61,341 companies are currently using one or more Helpdesk Tools software. Out of these, there are 37,640 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 14.04% of market share, Help Scout with 10.75% of market share, SherpaDesk with 10.62% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (710), Consulting (673), Software Development (669).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

115

Technologies Tracked

107253

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Customer Experience

Lead Capture

Top 5 Helpdesk Tools technologies in 2026

Over 107253 companies are using Helpdesk Tools tools. Gorgias with 14.04% market share (15063 customers), Help Scout with 10.75% market share (11525 customers), SherpaDesk with 10.62% market share (11391 customers).

Technology

Market Share (Est.)

Customers

Gorgias

14.04%

15063

Help Scout

10.75%

11525

SherpaDesk

10.62%

11391

ConnectWise

7.47%

8013

Zoho Desk

6.80%

7296

Others

50.32%

53965

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (20383 companies), 20 - 49 employees (19583 companies), 100 - 249 employees (12689 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 37640 (61.57%), United Kingdom with 5869 (9.60%), Canada with 3539 (5.79%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (710), Consulting (673), Software Development (669).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	15063	14.04
2	Help Scout	11525	10.75
3	SherpaDesk	11391	10.62
4	ConnectWise	8013	7.47
5	Zoho Desk	7296	6.80
6	LiveAgent	6018	5.61
7	Agent.ai	5458	5.09
8	OTRS	4918	4.59
9	osTicket	4338	4.04
10	Front	3306	3.08
11	Spiceworks Help Desk	2931	2.73
12	ManageEngine ServiceDesk Plus	2170	2.02
13	Kayako	1785	1.66
14	Oracle Service Cloud (formerly RightNow)	1775	1.65
15	TeamSupport	1769	1.65
16	Chaport Live Chat	1720	1.60
17	SupportSystem	1131	1.05
18	HappyFox	1089	1.02
19	Helpshift	1029	0.96
20	Web Help Desk	968	0.90
21	Salesforce Desk.com	882	0.82
22	Salesforce Desk.com	882	0.82
23	LiveHelpNow	874	0.81
24	Agiloft	737	0.69
25	Mojo Helpdesk	685	0.64
26	HelpSite	684	0.64
27	DeskPRO	655	0.61
28	GrooveHQ	625	0.58
29	UserEcho	601	0.56
30	Zendesk Talk	584	0.54
31	Kaseya VSA	531	0.50
32	Issuetrak	493	0.46
33	SolarWinds Web Help Desk	462	0.43
34	Dixa	392	0.37
35	Next IT	377	0.35
36	CloudApp	372	0.35
37	Rhino Support	351	0.33
38	Parature	334	0.31
39	Teamwork Desk	245	0.23
40	Dimelo	190	0.18
41	HelpSpot	167	0.16
42	FocalScope	150	0.14
43	Hesk	139	0.13
44	Diabolocom	117	0.11
45	Doorbell	111	0.10
46	Alloy Navigator	108	0.10
47	DoneDone	92	0.09
48	Enchant	89	0.08
49	HarePoint	86	0.08
50	JitBit Helpdesk	81	0.08
51	PhaseWare	74	0.07
52	Casengo	73	0.07
53	UseResponse	71	0.07
54	NetHelpDesk	70	0.07
55	HelpMaster	67	0.06
56	Kapdesk	65	0.06
57	Rocketbots.io	65	0.06
58	Supportbench	65	0.06
59	Deskero	58	0.05
60	RedmineUP Cloud	55	0.05
61	Helpy	54	0.05
62	Email Center Pro	51	0.05
63	HelpDeskZ	49	0.05
64	Sugester	49	0.05
65	DigitalGenius	48	0.04
66	Vision Helpdesk	46	0.04
67	SolarWinds MSP Manager	45	0.04
68	CRMDesk	29	0.03
69	ReadyDesk	27	0.03
70	Keeping	27	0.03
71	Buffer Reply	23	0.02
72	Inbenta Natural Language Search	22	0.02
73	C-Desk	19	0.02
74	Modria	19	0.02
75	Suptask	18	0.02
76	Suptask	18	0.02
77	PhaseWare Tracker	16	0.01
78	Snappy Helpdesk	15	0.01
79	HelpOnClick Live Chat Software	13	0.01
80	Support Incident Tracker (SiT)	13	0.01
81	Helprace	11	0.01
82	Deskun	11	0.01
83	AzureDesk	10	0.01
84	Liberum Help Desk	10	0.01
85	Revelation helpdesk	9	0.01
86	ZupportDesk	9	0.01
87	ProProfs Help Desk	9	0.01
88	Helpsumo	9	0.01
89	Hivy	8	0.01
90	HelpNinja	8	0.01
91	Dappr	8	0.01
92	NABD System	7	0.01
93	ServicePRO	7	0.01
94	Vtiger Help Desk	6	0.01
95	eStreamDesk	6	0.01
96	CheckMate	6	0.01
97	Sirportly	6	0.01
98	HelpdeskPilot	6	0.01
99	SmarterTrack	5	0.00
100	Polar Help Desk	5	0.00
101	Inbill	4	0.00
102	EvantoDesk	4	0.00
103	Zyprr	4	0.00
104	DiamanteDesk	4	0.00
105	eTicket	3	0.00
106	devContact	3	0.00
107	Help Desk Essentials	3	0.00
108	NetResults Tracker	3	0.00
109	KronoDesk	3	0.00
110	Bornevia	3	0.00
111	IssueCentre	2	0.00
112	Boostopia	2	0.00
113	Free Help Desk	2	0.00
114	Faveo Help Desk	2	0.00
115	Plumsail HelpDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, SherpaDesk. Here, you can view a full list of Helpdesk Tools tools in the market.