Help Scout
Help Scout is the company team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to creat...Read more
Market Share of Help Scout
Current Customer(s)
8549
Market Share (Est.)
12.12%
Ranking
#2
Top Competitors and Alternatives of Help Scout
The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 19.53%, LiveAgent with 9.23%, Zoho Desk with 7.37% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 13774 | 19.53% | Help Scout vs Gorgias |
| LiveAgent | 6513 | 9.23% | Help Scout vs LiveAgent |
| Zoho Desk | 5196 | 7.37% | Help Scout vs Zoho Desk |
| SherpaDesk | 5019 | 7.11% | Help Scout vs SherpaDesk |
| osTicket | 3790 | 5.37% | Help Scout vs osTicket |
| ConnectWise | 3041 | 4.31% | Help Scout vs ConnectWise |
| Front | 2120 | 3.01% | Help Scout vs Front |
| Chaport Live Chat | 2039 | 2.89% | Help Scout vs Chaport Live Chat |
| Spiceworks Help Desk | 2000 | 2.84% | Help Scout vs Spiceworks Help Desk |
| Oracle Service Cloud (formerly RightNow) | 1720 | 2.44% | Help Scout vs Oracle Service Cloud (formerly RightNow) |
| OTRS | 1462 | 2.07% | Help Scout vs OTRS |
| LiveHelpNow | 1065 | 1.51% | Help Scout vs LiveHelpNow |
| Kayako | 1011 | 1.43% | Help Scout vs Kayako |
| HappyFox | 966 | 1.37% | Help Scout vs HappyFox |
| Helpshift | 936 | 1.33% | Help Scout vs Helpshift |
| GrooveHQ | 865 | 1.23% | Help Scout vs GrooveHQ |
| Agent.ai | 835 | 1.18% | Help Scout vs Agent.ai |
| HelpSite | 722 | 1.02% | Help Scout vs HelpSite |
| SupportSystem | 603 | 0.85% | Help Scout vs SupportSystem |
| ManageEngine ServiceDesk Plus | 568 | 0.81% | Help Scout vs ManageEngine ServiceDesk Plus |
Popular Comparisons
Top Competitors and Alternatives of Help Scout
The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 19.53%, LiveAgent with 9.23%, Zoho Desk with 7.37% market share.
Help Scout vs Gorgias
Help Scout vs LiveAgent
Help Scout vs Zoho Desk
Help Scout vs SherpaDesk
Help Scout vs osTicket
Help Scout vs ConnectWise
Help Scout vs Front
Help Scout vs Chaport Live Chat
Customers of Help Scout
Around the world in 2025, over 8549 companies have started using Help Scout as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Lupin | 10,000+ | Mumbai | Maharashtra | India |     |
| Sanmina Corporation | 10,000+ | San Jose | California | United States | |
| Epson | 10,000+ | Suwa | Nagano | Japan | |
| State Of Oregon | 10,000+ | Salem | Oregon | United States | |
| Bentley Systems | 10,000+ | Exton | Pennsylvania | United States | |
| Geodis | 10,000+ | Levallois-Perret | Ile-de-France | France | |
| Boston University | 10,000+ | Boston | Massachusetts | United States | |
| Panera Bread | 10,000+ | St. Louis | Missouri | United States | |
| Caetano Retail España | 5,000 - 9,999 | Alcobendas | Madrid | Spain | |
| Université De Montréal | 5,000 - 9,999 | Montreal | Quebec | Canada | |
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Help Scout Customers by Products and Services
The top three products and services offering customers that use Help Scout for Helpdesk Tools are Marketing (99), Saas (75), Education (68).
Customers
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Help Scout Customers by Employee Size
The majority of Help Scout's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (3621 companies), 20 - 49 employees (2383 companies), 10 - 19 employees (813 companies).
Employee Size
Help Scout Customers by Geography
The top three geographies of Help Scout for helpdesk-tools are the United States with 4669(63.54%), United Kingdom with 756(10.29%), Canada with 533(7.25%) customers respectively.
Customers
Employees of Help Scout
Also see other Products/Services by Help Scout in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Help Scout competitors?
Help Scout’s Top competitors in the helpdesk-tools category are Gorgias, LiveAgent, Zoho Desk. You can view a full list of Help Scout competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Help Scout and 40,000 other technologies on the internet. You can also compare Help Scout and its feature with top competitors here : Help Scout vs Gorgias Help Scout vs LiveAgent Help Scout vs Zoho Desk.
What is Help Scout customer distribution based on company size?
What is Help Scout market share in the helpdesk-tools?
What are the top countries that use Help Scout?
What are the top industries that use Help Scout?
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