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Help Scout

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Help Scout is the company team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to creat...Read more

Helpdesk Tools
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Market Share of Help Scout

Current Customer(s)

8511

Market Share (Est.)

12.04%

Ranking

#2

Top Competitors and Alternatives of Help Scout

The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 19.35%, LiveAgent with 9.14%, Zoho Desk with 7.46% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Gorgias1368619.35%Help Scout vs Gorgias
LiveAgent64649.14%Help Scout vs LiveAgent
Zoho Desk52727.46%Help Scout vs Zoho Desk
SherpaDesk50077.08%Help Scout vs SherpaDesk
osTicket38815.49%Help Scout vs osTicket
ConnectWise30444.30%Help Scout vs ConnectWise
Front21152.99%Help Scout vs Front
Spiceworks Help Desk20472.89%Help Scout vs Spiceworks Help Desk
Chaport Live Chat20252.86%Help Scout vs Chaport Live Chat
Oracle Service Cloud (formerly RightNow)17472.47%Help Scout vs Oracle Service Cloud (formerly RightNow)
OTRS14562.06%Help Scout vs OTRS
LiveHelpNow10891.54%Help Scout vs LiveHelpNow
Kayako10181.44%Help Scout vs Kayako
HappyFox9931.40%Help Scout vs HappyFox
Helpshift9751.38%Help Scout vs Helpshift
GrooveHQ8861.25%Help Scout vs GrooveHQ
Agent.ai7291.03%Help Scout vs Agent.ai
HelpSite7261.03%Help Scout vs HelpSite
SupportSystem6030.85%Help Scout vs SupportSystem
ManageEngine ServiceDesk Plus5650.80%Help Scout vs ManageEngine ServiceDesk Plus
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Popular Comparisons

Top Competitors and Alternatives of Help Scout

The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 19.35%, LiveAgent with 9.14%, Zoho Desk with 7.46% market share.

Help Scout vs Gorgias

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Help Scout vs LiveAgent

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Help Scout vs Zoho Desk

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Help Scout vs SherpaDesk

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Help Scout vs osTicket

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Help Scout vs ConnectWise

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Help Scout vs Front

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Help Scout vs Spiceworks Help Desk

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Customers of Help Scout

Around the world in 2025, over 8511 companies have started using Help Scout as Helpdesk Tools tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Bed Bath & Beyond10,000+UnionNew JerseyUnited States
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Epson10,000+SuwaNaganoJapan
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CBS News10,000+New York CityNew YorkUnited States
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Salesforce10,000+San FranciscoCaliforniaUnited States
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Box10,000+Redwood CityCaliforniaUnited States
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Robert Half10,000+Menlo ParkCaliforniaUnited States
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University Of Florida10,000+GainesvilleFloridaUnited States
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State Of Oregon10,000+SalemOregonUnited States
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University Of Michigan10,000+Ann ArborMichiganUnited States
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University Of Hawaii10,000+HonoluluHawaiiUnited States
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Help Scout Customers by Products and Services

The top three products and services offering customers that use Help Scout for Helpdesk Tools are Marketing (97), Saas (77), Wordpress (67).

Customers

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Help Scout Customers by Employee Size

The majority of Help Scout's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (3626 companies), 20 - 49 employees (2391 companies), 10 - 19 employees (805 companies).

Employee Size

Help Scout Customers by Geography

The top three geographies of Help Scout for helpdesk-tools are the United States with 4628(63.40%), United Kingdom with 744(10.19%), Canada with 531(7.27%) customers respectively.

Customers

Employees of Help Scout

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Also see other Products/Services by Help Scout in:

Helpdesk Tools

FAQ

Find answers to the most often asked questions by users.

Who are the top Help Scout competitors?

Help Scout’s Top competitors in the helpdesk-tools category are Gorgias, LiveAgent, Zoho Desk. You can view a full list of Help Scout competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Help Scout and 40,000 other technologies on the internet. You can also compare Help Scout and its feature with top competitors here : Help Scout vs Gorgias Help Scout vs LiveAgent Help Scout vs Zoho Desk.

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What is Help Scout customer distribution based on company size?

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What is Help Scout market share in the helpdesk-tools?

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What are the top countries that use Help Scout?

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What are the top industries that use Help Scout?

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