Question 1

What are the different markets in which
        Help Scout and
        LiveAgent compete against each other?

Accepted Answer

Help Scout and
        LiveAgent compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Help Scout
        and LiveAgent compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.65%
        market share in comparison to
        LiveAgent’s
        9.80%.
        Since it has a better market share coverage,
        Help Scout holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        LiveAgent holds the
        3rd spot.

Question 3

How many customers are acquired by
        Help Scout and
        LiveAgent in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        8,212 customers and
        LiveAgent has
        7,556 customers in the
        Helpdesk Tools
        segment. Help Scout has
        656 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Help Scout and
        LiveAgent has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
LiveAgent has more customers in United States, United Kingdom and Australia.

Help Scout Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Help Scout and LiveAgent

Comparing the market share of Help Scout and LiveAgent

Compare Help Scout vs LiveAgent customers by geography

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