Question 1

What are the different markets in which
        Gorgias and
        LiveAgent compete against each other?

Accepted Answer

Gorgias and
        LiveAgent compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Gorgias
        and LiveAgent compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Gorgias has a
        15.15%
        market share in comparison to
        LiveAgent’s
        9.80%.
        Since it has a better market share coverage,
        Gorgias holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        LiveAgent holds the
        3rd spot.

Question 3

How many customers are acquired by
        Gorgias and
        LiveAgent in the
        Helpdesk Tools segment?

Accepted Answer

Gorgias has
        11,679 customers and
        LiveAgent has
        7,556 customers in the
        Helpdesk Tools
        segment. Gorgias has
        4123 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Gorgias and
        LiveAgent has more customers?

Accepted Answer

Gorgias has more customers in United States, Australia and United Kingdom.
LiveAgent has more customers in United States, United Kingdom and Australia.

Gorgias Vs LiveAgent : In-Depth Comparison

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