Question 1

What are the different markets in which
        SherpaDesk and
        LiveAgent compete against each other?

Accepted Answer

SherpaDesk and
        LiveAgent compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        SherpaDesk
        and LiveAgent compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        SherpaDesk has a
        12.43%
        market share in comparison to
        LiveAgent’s
        7.33%.
        Since it has a better market share coverage,
        SherpaDesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        LiveAgent holds the
        4th spot.

Question 3

How many customers are acquired by
        SherpaDesk and
        LiveAgent in the
        Helpdesk Tools segment?

Accepted Answer

SherpaDesk has
        11,692 customers and
        LiveAgent has
        6,894 customers in the
        Helpdesk Tools
        segment. SherpaDesk has
        4798 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        SherpaDesk and
        LiveAgent has more customers?

Accepted Answer

SherpaDesk has more customers in United States, United Kingdom and Germany.
LiveAgent has more customers in United States, United Kingdom and Canada.

SherpaDesk Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of SherpaDesk and LiveAgent

Comparing the market share of SherpaDesk and LiveAgent

Compare SherpaDesk vs LiveAgent customers by geography

Customer Movements for this month

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