osTicket
osTicket is an open source support ticketing system.
Market Share of osTicket
Current Customer(s)
4011
Market Share (Est.)
4.29%
Ranking
#8
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 17.69%, SherpaDesk with 12.77%, Help Scout with 10.07% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 16535 | 17.69% | osTicket vs Gorgias |
| SherpaDesk | 11940 | 12.77% | osTicket vs SherpaDesk |
| Help Scout | 9411 | 10.07% | osTicket vs Help Scout |
| LiveAgent | 7051 | 7.54% | osTicket vs LiveAgent |
| Zoho Desk | 6120 | 6.55% | osTicket vs Zoho Desk |
| Agent.ai | 5569 | 5.96% | osTicket vs Agent.ai |
| ConnectWise | 4579 | 4.90% | osTicket vs ConnectWise |
| OTRS | 2885 | 3.09% | osTicket vs OTRS |
| Front | 2665 | 2.85% | osTicket vs Front |
| Spiceworks Help Desk | 2089 | 2.23% | osTicket vs Spiceworks Help Desk |
| Chaport Live Chat | 2089 | 2.23% | osTicket vs Chaport Live Chat |
| Oracle Service Cloud (formerly RightNow) | 1639 | 1.75% | osTicket vs Oracle Service Cloud (formerly RightNow) |
| Kayako | 1265 | 1.35% | osTicket vs Kayako |
| SupportSystem | 1168 | 1.25% | osTicket vs SupportSystem |
| ManageEngine ServiceDesk Plus | 1063 | 1.14% | osTicket vs ManageEngine ServiceDesk Plus |
| HappyFox | 1020 | 1.09% | osTicket vs HappyFox |
| Helpshift | 1017 | 1.09% | osTicket vs Helpshift |
| LiveHelpNow | 969 | 1.04% | osTicket vs LiveHelpNow |
| GrooveHQ | 751 | 0.80% | osTicket vs GrooveHQ |
| HelpSite | 696 | 0.74% | osTicket vs HelpSite |
Popular Comparisons
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 17.69%, SherpaDesk with 12.77%, Help Scout with 10.07% market share.
osTicket vs Gorgias
osTicket vs SherpaDesk
osTicket vs Help Scout
osTicket vs LiveAgent
osTicket vs Zoho Desk
osTicket vs Agent.ai
osTicket vs ConnectWise
osTicket vs OTRS
Customers of osTicket
Around the world in 2026, over 3986 companies have started using osTicket as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Perkebunan Nusantara | 10,000+ | Jakarta | Jakarta | Indonesia |     |
| Dearborn Public Schools | 10,000+ | Dearborn | Michigan | United States | |
| INGENIUM University | 10,000+ | United States | | ||
| The University Of New Mexico | 10,000+ | Albuquerque | New Mexico | United States | |
| University of Kelaniya | 10,000+ | Kelaniya | Western | Sri Lanka | |
| Universidad Andina Del Cusco | 10,000+ | Cusco | Cusco | Peru | |
| Harvard - Smithsonian Chandra Science Center | 10,000+ | Newton | Massachusetts | United States | |
| Universidad De Zaragoza | 10,000+ | Zaragoza | Aragon | Spain | |
| Escoteiros Do Brasil | 10,000+ | Curitiba | Parana | Brazil | |
| Kwame Nkrumah University Of Science & Technology, Kumasi | 10,000+ | Kumasi | Ashanti | Ghana | |
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osTicket Customers by Products and Services
The top three products and services offering customers that use osTicket for Helpdesk Tools are Software Development (48), Networking (34), Web Design (33).
Customers
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osTicket Customers by Employee Size
The majority of osTicket's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (1705 companies), 20 - 49 employees (979 companies), 100 - 249 employees (420 companies).
Employee Size
osTicket Customers by Geography
The top three geographies of osTicket for helpdesk-tools are the United States with 931(36.93%), Germany with 294(11.66%), Italy with 228(9.04%) customers respectively.
Customers
Employees of osTicket
Also see other Products/Services by osTicket in:
FAQ
Find answers to the most often asked questions by users.
Who are the top osTicket competitors?
osTicket’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of osTicket competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of osTicket and 40,000 other technologies on the internet. You can also compare osTicket and its feature with top competitors here : osTicket vs Gorgias osTicket vs SherpaDesk osTicket vs Help Scout.
What is osTicket customer distribution based on company size?
What is osTicket market share in the helpdesk-tools?
What are the top countries that use osTicket?
What are the top industries that use osTicket?
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