osTicket
osTicket is an open source support ticketing system.
Market Share of osTicket
Current Customer(s)
3789
Market Share (Est.)
5.37%
Ranking
#6
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 19.80%, Help Scout with 12.15%, LiveAgent with 8.85% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 13957 | 19.80% | osTicket vs Gorgias |
| Help Scout | 8564 | 12.15% | osTicket vs Help Scout |
| LiveAgent | 6240 | 8.85% | osTicket vs LiveAgent |
| Zoho Desk | 5197 | 7.37% | osTicket vs Zoho Desk |
| SherpaDesk | 5020 | 7.12% | osTicket vs SherpaDesk |
| ConnectWise | 3045 | 4.32% | osTicket vs ConnectWise |
| Front | 2149 | 3.05% | osTicket vs Front |
| Chaport Live Chat | 2067 | 2.93% | osTicket vs Chaport Live Chat |
| Spiceworks Help Desk | 1988 | 2.82% | osTicket vs Spiceworks Help Desk |
| Oracle Service Cloud (formerly RightNow) | 1691 | 2.40% | osTicket vs Oracle Service Cloud (formerly RightNow) |
| OTRS | 1464 | 2.08% | osTicket vs OTRS |
| LiveHelpNow | 1043 | 1.48% | osTicket vs LiveHelpNow |
| HappyFox | 972 | 1.38% | osTicket vs HappyFox |
| Helpshift | 953 | 1.35% | osTicket vs Helpshift |
| Kayako | 940 | 1.33% | osTicket vs Kayako |
| Agent.ai | 899 | 1.28% | osTicket vs Agent.ai |
| GrooveHQ | 865 | 1.23% | osTicket vs GrooveHQ |
| HelpSite | 721 | 1.02% | osTicket vs HelpSite |
| SupportSystem | 633 | 0.90% | osTicket vs SupportSystem |
| ManageEngine ServiceDesk Plus | 592 | 0.84% | osTicket vs ManageEngine ServiceDesk Plus |
Popular Comparisons
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 19.80%, Help Scout with 12.15%, LiveAgent with 8.85% market share.
osTicket vs Gorgias
osTicket vs Help Scout
osTicket vs LiveAgent
osTicket vs Zoho Desk
osTicket vs SherpaDesk
osTicket vs ConnectWise
osTicket vs Front
osTicket vs Chaport Live Chat
Customers of osTicket
Around the world in 2025, over 3789 companies have started using osTicket as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Siemens | 10,000+ | Munich | Bavaria | Germany |     |
| Leidos | 10,000+ | Reston | Virginia | United States | |
| The University of New Mexico | 10,000+ | Albuquerque | New Mexico | United States | |
| IKS Health | 10,000+ | Navi Mumbai | Maharashtra | India | |
| Yale University | 10,000+ | New Haven | Connecticut | United States | |
| Persistent | 10,000+ | Pune | Maharashtra | India | |
| King's College London | 10,000+ | London | England | United Kingdom | |
| Sonda | 10,000+ | Santiago | Santiago Metropolitan | Chile | |
| Brigham Young University | 10,000+ | Provo | Utah | United States | |
| Peraton | 10,000+ | Herndon | Virginia | United States | |
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osTicket Customers by Products and Services
The top three products and services offering customers that use osTicket for Helpdesk Tools are Software Development (49), Networking (37), Software (34).
Customers
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osTicket Customers by Employee Size
The majority of osTicket's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (1534 companies), 20 - 49 employees (905 companies), 10 - 19 employees (390 companies).
Employee Size
osTicket Customers by Geography
The top three geographies of osTicket for helpdesk-tools are the United States with 859(35.84%), Germany with 276(11.51%), Italy with 248(10.35%) customers respectively.
Customers
Employees of osTicket
Also see other Products/Services by osTicket in:
FAQ
Find answers to the most often asked questions by users.
Who are the top osTicket competitors?
osTicket’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of osTicket competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of osTicket and 40,000 other technologies on the internet. You can also compare osTicket and its feature with top competitors here : osTicket vs Gorgias osTicket vs Help Scout osTicket vs LiveAgent.
What is osTicket customer distribution based on company size?
What is osTicket market share in the helpdesk-tools?
What are the top countries that use osTicket?
What are the top industries that use osTicket?
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