Question 1

What are the different markets in which
        LiveAgent and
        osTicket compete against each other?

Accepted Answer

LiveAgent and
        osTicket compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and osTicket compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        9.33%
        market share in comparison to
        osTicket’s
        5.47%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        osTicket holds the
        6th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        osTicket in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,678 customers and
        osTicket has
        3,913 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        2765 more customers than
        osTicket in this category.

Question 4

What are the countries in which
        LiveAgent and
        osTicket has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
osTicket has more customers in United States, Germany and Italy.

LiveAgent Vs osTicket : In-Depth Comparison

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Comparing the customer bases of LiveAgent and osTicket

Comparing the market share of LiveAgent and osTicket

Compare LiveAgent vs osTicket customers by geography

Customer Movements for this month

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