Question 1

What are the different markets in which
        Zoho Desk and
        osTicket compete against each other?

Accepted Answer

Zoho Desk and
        osTicket compete against each other in
        the Helpdesk Tools, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and osTicket compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Zoho Desk has a
        7.25%
        market share in comparison to
        osTicket’s
        5.47%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        osTicket holds the
        6th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        osTicket in the
        Helpdesk Tools segment?

Accepted Answer

Zoho Desk has
        5,189 customers and
        osTicket has
        3,913 customers in the
        Helpdesk Tools
        segment. Zoho Desk has
        1276 more customers than
        osTicket in this category.

Question 4

What are the countries in which
        Zoho Desk and
        osTicket has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
osTicket has more customers in United States, Germany and Italy.

Zoho Desk Vs osTicket : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and osTicket

Comparing the market share of Zoho Desk and osTicket

Compare Zoho Desk vs osTicket customers by geography

Customer Movements for this month

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