Question 1

What are the different markets in which
        Help Scout and
        Zoho Desk compete against each other?

Accepted Answer

Help Scout and
        Zoho Desk compete against each other in
        the Helpdesk Tools, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Help Scout
        and Zoho Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        9.65%
        market share in comparison to
        Zoho Desk’s
        6.62%.
        Since it has a better market share coverage,
        Help Scout holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Zoho Desk holds the
        5th spot.

Question 3

How many customers are acquired by
        Help Scout and
        Zoho Desk in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        8,827 customers and
        Zoho Desk has
        6,057 customers in the
        Helpdesk Tools
        segment. Help Scout has
        2770 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Help Scout and
        Zoho Desk has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
Zoho Desk has more customers in United States, India and Australia.

Help Scout Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Help Scout and Zoho Desk

Comparing the market share of Help Scout and Zoho Desk

Compare Help Scout vs Zoho Desk customers by geography

Customer Movements for this month

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