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OTRS

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OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more

Helpdesk Tools
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Market Share of OTRS

Current Customer(s)

1456

Market Share (Est.)

2.06%

Ranking

#12

Top Competitors and Alternatives of OTRS

The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 19.35%, Help Scout with 12.04%, LiveAgent with 9.14% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Gorgias1368619.35%OTRS vs Gorgias
Help Scout851112.04%OTRS vs Help Scout
LiveAgent64649.14%OTRS vs LiveAgent
Zoho Desk52727.46%OTRS vs Zoho Desk
SherpaDesk50077.08%OTRS vs SherpaDesk
osTicket38815.49%OTRS vs osTicket
ConnectWise30444.30%OTRS vs ConnectWise
Front21152.99%OTRS vs Front
Spiceworks Help Desk20472.89%OTRS vs Spiceworks Help Desk
Chaport Live Chat20252.86%OTRS vs Chaport Live Chat
Oracle Service Cloud (formerly RightNow)17472.47%OTRS vs Oracle Service Cloud (formerly RightNow)
LiveHelpNow10891.54%OTRS vs LiveHelpNow
Kayako10181.44%OTRS vs Kayako
HappyFox9931.40%OTRS vs HappyFox
Helpshift9751.38%OTRS vs Helpshift
GrooveHQ8861.25%OTRS vs GrooveHQ
Agent.ai7291.03%OTRS vs Agent.ai
HelpSite7261.03%OTRS vs HelpSite
SupportSystem6030.85%OTRS vs SupportSystem
ManageEngine ServiceDesk Plus5650.80%OTRS vs ManageEngine ServiceDesk Plus
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Popular Comparisons

Top Competitors and Alternatives of OTRS

The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 19.35%, Help Scout with 12.04%, LiveAgent with 9.14% market share.

OTRS vs Gorgias

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OTRS vs Help Scout

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OTRS vs LiveAgent

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OTRS vs Zoho Desk

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OTRS vs SherpaDesk

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OTRS vs osTicket

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OTRS vs ConnectWise

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OTRS vs Front

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Customers of OTRS

Around the world in 2025, over 1456 companies have started using OTRS as Helpdesk Tools tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Cognizant10,000+TeaneckNew JerseyUnited States
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ZF Friedrichshafen10,000+FriedrichshafenBaden-WuerttembergGermany
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Kindred Healthcare10,000+LouisvilleKentuckyUnited States
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Manpower10,000+MilwaukeeWisconsinUnited States
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VMware10,000+Palo AltoCaliforniaUnited States
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Poly10,000+Palo AltoCaliforniaUnited States
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Olympus10,000+HamburgHamburgGermany
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Lyreco10,000+MarlyHauts-de-FranceFrance
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Bosch10,000+GerlingenBaden-WuerttembergGermany
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Axis Bank10,000+MumbaiMaharashtraIndia
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OTRS Customers by Products and Services

The top three products and services offering customers that use OTRS for Helpdesk Tools are Cloud Services (60), Software Development (55), Managed Services (51).

Customers

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OTRS Customers by Employee Size

The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 1,000 - 4,999 employees (244 companies), 100 - 249 employees (237 companies), 10,000+ employees (203 companies).

Employee Size

OTRS Customers by Geography

The top three geographies of OTRS for helpdesk-tools are the United States with 387(38.93%), Germany with 138(13.88%), India with 109(10.97%) customers respectively.

Customers

Employees of OTRS

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Also see other Products/Services by OTRS in:

Helpdesk Tools

FAQ

Find answers to the most often asked questions by users.

Who are the top OTRS competitors?

OTRS’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs Help Scout OTRS vs LiveAgent.

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What is OTRS customer distribution based on company size?

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What is OTRS market share in the helpdesk-tools?

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What are the top countries that use OTRS?

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What are the top industries that use OTRS?

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