OTRS
OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more
Market Share of OTRS
Current Customer(s)
2896
Market Share (Est.)
3.15%
Ranking
#9
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 17.53%, SherpaDesk with 12.68%, Help Scout with 10.10% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 16117 | 17.53% | OTRS vs Gorgias |
| SherpaDesk | 11664 | 12.68% | OTRS vs SherpaDesk |
| Help Scout | 9284 | 10.10% | OTRS vs Help Scout |
| LiveAgent | 6655 | 7.24% | OTRS vs LiveAgent |
| Zoho Desk | 6201 | 6.74% | OTRS vs Zoho Desk |
| Agent.ai | 5511 | 5.99% | OTRS vs Agent.ai |
| ConnectWise | 4585 | 4.99% | OTRS vs ConnectWise |
| osTicket | 3969 | 4.32% | OTRS vs osTicket |
| Front | 2731 | 2.97% | OTRS vs Front |
| Spiceworks Help Desk | 2026 | 2.20% | OTRS vs Spiceworks Help Desk |
| Chaport Live Chat | 1863 | 2.03% | OTRS vs Chaport Live Chat |
| Oracle Service Cloud (formerly RightNow) | 1591 | 1.73% | OTRS vs Oracle Service Cloud (formerly RightNow) |
| Kayako | 1235 | 1.34% | OTRS vs Kayako |
| SupportSystem | 1148 | 1.25% | OTRS vs SupportSystem |
| ManageEngine ServiceDesk Plus | 1075 | 1.17% | OTRS vs ManageEngine ServiceDesk Plus |
| HappyFox | 1019 | 1.11% | OTRS vs HappyFox |
| Helpshift | 987 | 1.07% | OTRS vs Helpshift |
| LiveHelpNow | 914 | 0.99% | OTRS vs LiveHelpNow |
| GrooveHQ | 729 | 0.79% | OTRS vs GrooveHQ |
| HelpSite | 692 | 0.75% | OTRS vs HelpSite |
Popular Comparisons
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 17.53%, SherpaDesk with 12.68%, Help Scout with 10.10% market share.
OTRS vs Gorgias
OTRS vs SherpaDesk
OTRS vs Help Scout
OTRS vs LiveAgent
OTRS vs Zoho Desk
OTRS vs Agent.ai
OTRS vs ConnectWise
OTRS vs osTicket
Customers of OTRS
Around the world in 2026, over 2886 companies have started using OTRS as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Arvato | 10,000+ | Guetersloh | North Rhine-Westphalia | Germany |     |
| Dematic | 10,000+ | Atlanta | Georgia | United States | |
| Baker Tilly US | 10,000+ | Chicago | Illinois | United States | |
| State Of Oklahoma | 10,000+ | Oklahoma City | Oklahoma | United States | |
| IBM | 10,000+ | Armonk | New York | United States | |
| EXL | 10,000+ | New York City | New York | United States | |
| University Of Maryland | 10,000+ | College Park | Maryland | United States | |
| Ministerio De Seguridad Nacional | 10,000+ | Buenos Aires | Buenos Aires F.D. | Argentina | |
| IKS Health | 10,000+ | Coppell | Texas | United States | |
| Reliance Industries Limited | 10,000+ | Navi Mumbai | Maharashtra | India | |
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OTRS Customers by Products and Services
The top three products and services offering customers that use OTRS for Helpdesk Tools are Cloud Services (104), Software Development (97), Managed Services (89).
Customers
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OTRS Customers by Employee Size
The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 100 - 249 employees (567 companies), 1,000 - 4,999 employees (532 companies), 10,000+ employees (444 companies).
Employee Size
OTRS Customers by Geography
The top three geographies of OTRS for helpdesk-tools are the United States with 610(30.23%), Brazil with 457(22.65%), Germany with 248(12.29%) customers respectively.
Customers
Employees of OTRS
Also see other Products/Services by OTRS in:
FAQ
Find answers to the most often asked questions by users.
Who are the top OTRS competitors?
OTRS’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs SherpaDesk OTRS vs Help Scout.
What is OTRS customer distribution based on company size?
What is OTRS market share in the helpdesk-tools?
What are the top countries that use OTRS?
What are the top industries that use OTRS?
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