OTRS
OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more
Market Share of OTRS
Current Customer(s)
2947
Market Share (Est.)
3.10%
Ranking
#9
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 17.51%, SherpaDesk with 12.56%, Help Scout with 10.20% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 16655 | 17.51% | OTRS vs Gorgias |
| SherpaDesk | 11948 | 12.56% | OTRS vs SherpaDesk |
| Help Scout | 9699 | 10.20% | OTRS vs Help Scout |
| LiveAgent | 7071 | 7.44% | OTRS vs LiveAgent |
| Zoho Desk | 6214 | 6.53% | OTRS vs Zoho Desk |
| Agent.ai | 5941 | 6.25% | OTRS vs Agent.ai |
| ConnectWise | 4592 | 4.83% | OTRS vs ConnectWise |
| osTicket | 4169 | 4.38% | OTRS vs osTicket |
| Front | 2749 | 2.89% | OTRS vs Front |
| Chaport Live Chat | 2126 | 2.24% | OTRS vs Chaport Live Chat |
| Spiceworks Help Desk | 2122 | 2.23% | OTRS vs Spiceworks Help Desk |
| Oracle Service Cloud (formerly RightNow) | 1635 | 1.72% | OTRS vs Oracle Service Cloud (formerly RightNow) |
| Kayako | 1281 | 1.35% | OTRS vs Kayako |
| SupportSystem | 1169 | 1.23% | OTRS vs SupportSystem |
| ManageEngine ServiceDesk Plus | 1080 | 1.14% | OTRS vs ManageEngine ServiceDesk Plus |
| HappyFox | 1056 | 1.11% | OTRS vs HappyFox |
| Helpshift | 1049 | 1.10% | OTRS vs Helpshift |
| LiveHelpNow | 934 | 0.98% | OTRS vs LiveHelpNow |
| GrooveHQ | 778 | 0.82% | OTRS vs GrooveHQ |
| HelpSite | 700 | 0.74% | OTRS vs HelpSite |
Popular Comparisons
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 17.51%, SherpaDesk with 12.56%, Help Scout with 10.20% market share.
OTRS vs Gorgias
OTRS vs SherpaDesk
OTRS vs Help Scout
OTRS vs LiveAgent
OTRS vs Zoho Desk
OTRS vs Agent.ai
OTRS vs ConnectWise
OTRS vs osTicket
Customers of OTRS
Around the world in 2026, over 2882 companies have started using OTRS as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Huawei Technologies | 10,000+ | Shenzhen | Guangdong | People's Republic of China |     |
| GE | 10,000+ | Boston | Massachusetts | United States | |
| Bridgestone Americas | 10,000+ | Nashville | Tennessee | United States | |
| Konecta | 10,000+ | Madrid | Madrid | Spain | |
| UL Solutions | 10,000+ | Northbrook | Illinois | United States | |
| Ministère De La Défense | 10,000+ | Paris | Ile-de-France | France | |
| Dasa | 10,000+ | Barueri | Sao Paulo | Brazil | |
| Myworld | 10,000+ | London | England | United Kingdom | |
| Rhenus Logistics | 10,000+ | Holzwickede | North Rhine-Westphalia | Germany | |
| T-Mobile | 10,000+ | Bellevue | Washington | United States | |
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OTRS Customers by Products and Services
The top three products and services offering customers that use OTRS for Helpdesk Tools are Cloud Services (106), Software Development (97), Managed Services (90).
Customers
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OTRS Customers by Employee Size
The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 100 - 249 employees (575 companies), 1,000 - 4,999 employees (537 companies), 10,000+ employees (444 companies).
Employee Size
OTRS Customers by Geography
The top three geographies of OTRS for helpdesk-tools are the United States with 605(30.01%), Brazil with 469(23.26%), Germany with 241(11.95%) customers respectively.
Customers
Employees of OTRS
Also see other Products/Services by OTRS in:
FAQ
Find answers to the most often asked questions by users.
Who are the top OTRS competitors?
OTRS’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs SherpaDesk OTRS vs Help Scout.
What is OTRS customer distribution based on company size?
What is OTRS market share in the helpdesk-tools?
What are the top countries that use OTRS?
What are the top industries that use OTRS?
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