OTRS
OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more
Market Share of OTRS
Current Customer(s)
2946
Market Share (Est.)
3.22%
Ranking
#9
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 17.39%, SherpaDesk with 13.05%, Help Scout with 9.65% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 15911 | 17.39% | OTRS vs Gorgias |
| SherpaDesk | 11946 | 13.05% | OTRS vs SherpaDesk |
| Help Scout | 8827 | 9.65% | OTRS vs Help Scout |
| LiveAgent | 6845 | 7.48% | OTRS vs LiveAgent |
| Zoho Desk | 6057 | 6.62% | OTRS vs Zoho Desk |
| Agent.ai | 5143 | 5.62% | OTRS vs Agent.ai |
| ConnectWise | 4631 | 5.06% | OTRS vs ConnectWise |
| osTicket | 3982 | 4.35% | OTRS vs osTicket |
| Front | 2622 | 2.87% | OTRS vs Front |
| Spiceworks Help Desk | 2139 | 2.34% | OTRS vs Spiceworks Help Desk |
| Chaport Live Chat | 1950 | 2.13% | OTRS vs Chaport Live Chat |
| Oracle Service Cloud (formerly RightNow) | 1651 | 1.80% | OTRS vs Oracle Service Cloud (formerly RightNow) |
| Kayako | 1269 | 1.39% | OTRS vs Kayako |
| SupportSystem | 1172 | 1.28% | OTRS vs SupportSystem |
| ManageEngine ServiceDesk Plus | 1074 | 1.17% | OTRS vs ManageEngine ServiceDesk Plus |
| HappyFox | 988 | 1.08% | OTRS vs HappyFox |
| Helpshift | 974 | 1.06% | OTRS vs Helpshift |
| LiveHelpNow | 935 | 1.02% | OTRS vs LiveHelpNow |
| GrooveHQ | 744 | 0.81% | OTRS vs GrooveHQ |
| Mojo Helpdesk | 701 | 0.77% | OTRS vs Mojo Helpdesk |
Popular Comparisons
Top Competitors and Alternatives of OTRS
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 17.39%, SherpaDesk with 13.05%, Help Scout with 9.65% market share.
OTRS vs Gorgias
OTRS vs SherpaDesk
OTRS vs Help Scout
OTRS vs LiveAgent
OTRS vs Zoho Desk
OTRS vs Agent.ai
OTRS vs ConnectWise
OTRS vs osTicket
Customers of OTRS
Around the world in 2026, over 2888 companies have started using OTRS as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| DXC Technology | 10,000+ | Ashburn | Virginia | United States |     |
| EY | 10,000+ | London | England | United Kingdom | |
| National Autonomous University Of Mexico | 10,000+ | Mexico City | Mexico City | Mexico | |
| American Express | 10,000+ | New York City | New York | United States | |
| Nedbank | 10,000+ | Johannesburg | Gauteng | South Africa | |
| IBM | 10,000+ | Armonk | New York | United States | |
| EXL | 10,000+ | New York City | New York | United States | |
| University Of Maryland | 10,000+ | College Park | Maryland | United States | |
| Banco Do Brasil | 10,000+ | Brasilia | Federal District | Brazil | |
| Visma | 10,000+ | Oslo | Oslo | Norway | |
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OTRS Customers by Products and Services
The top three products and services offering customers that use OTRS for Helpdesk Tools are Cloud Services (104), Software Development (98), Managed Services (91).
Customers
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OTRS Customers by Employee Size
The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 100 - 249 employees (572 companies), 1,000 - 4,999 employees (541 companies), 10,000+ employees (444 companies).
Employee Size
OTRS Customers by Geography
The top three geographies of OTRS for helpdesk-tools are the United States with 604(29.84%), Brazil with 472(23.32%), Germany with 239(11.81%) customers respectively.
Customers
Employees of OTRS
Also see other Products/Services by OTRS in:
FAQ
Find answers to the most often asked questions by users.
Who are the top OTRS competitors?
OTRS’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs SherpaDesk OTRS vs Help Scout.
What is OTRS customer distribution based on company size?
What is OTRS market share in the helpdesk-tools?
What are the top countries that use OTRS?
What are the top industries that use OTRS?
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