OTRS is an system offers almost unlimited possibilities. Thats why its configure OTRS to perfectly fit it individual requirements. Of course, as its b...Read more
Current Customer(s)
Market Share (Est.)
Ranking
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 19.35%, Help Scout with 12.04%, LiveAgent with 9.14% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Gorgias | 13686 | 19.35% | OTRS vs Gorgias |
Help Scout | 8511 | 12.04% | OTRS vs Help Scout |
LiveAgent | 6464 | 9.14% | OTRS vs LiveAgent |
Zoho Desk | 5272 | 7.46% | OTRS vs Zoho Desk |
SherpaDesk | 5007 | 7.08% | OTRS vs SherpaDesk |
osTicket | 3881 | 5.49% | OTRS vs osTicket |
ConnectWise | 3044 | 4.30% | OTRS vs ConnectWise |
Front | 2115 | 2.99% | OTRS vs Front |
Spiceworks Help Desk | 2047 | 2.89% | OTRS vs Spiceworks Help Desk |
Chaport Live Chat | 2025 | 2.86% | OTRS vs Chaport Live Chat |
Oracle Service Cloud (formerly RightNow) | 1747 | 2.47% | OTRS vs Oracle Service Cloud (formerly RightNow) |
LiveHelpNow | 1089 | 1.54% | OTRS vs LiveHelpNow |
Kayako | 1018 | 1.44% | OTRS vs Kayako |
HappyFox | 993 | 1.40% | OTRS vs HappyFox |
Helpshift | 975 | 1.38% | OTRS vs Helpshift |
GrooveHQ | 886 | 1.25% | OTRS vs GrooveHQ |
Agent.ai | 729 | 1.03% | OTRS vs Agent.ai |
HelpSite | 726 | 1.03% | OTRS vs HelpSite |
SupportSystem | 603 | 0.85% | OTRS vs SupportSystem |
ManageEngine ServiceDesk Plus | 565 | 0.80% | OTRS vs ManageEngine ServiceDesk Plus |
Popular Comparisons
The top three of OTRS’s competitors in the Helpdesk Tools category are Gorgias with 19.35%, Help Scout with 12.04%, LiveAgent with 9.14% market share.
OTRS vs Gorgias
OTRS vs Help Scout
OTRS vs LiveAgent
OTRS vs Zoho Desk
OTRS vs SherpaDesk
OTRS vs osTicket
OTRS vs ConnectWise
OTRS vs Front
Around the world in 2025, over 1456 companies have started using OTRS as Helpdesk Tools tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Cognizant | 10,000+ | Teaneck | New Jersey | United States | |
ZF Friedrichshafen | 10,000+ | Friedrichshafen | Baden-Wuerttemberg | Germany | |
Kindred Healthcare | 10,000+ | Louisville | Kentucky | United States | |
Manpower | 10,000+ | Milwaukee | Wisconsin | United States | |
VMware | 10,000+ | Palo Alto | California | United States | |
Poly | 10,000+ | Palo Alto | California | United States | |
Olympus | 10,000+ | Hamburg | Hamburg | Germany | |
Lyreco | 10,000+ | Marly | Hauts-de-France | France | |
Bosch | 10,000+ | Gerlingen | Baden-Wuerttemberg | Germany | |
Axis Bank | 10,000+ | Mumbai | Maharashtra | India |
The top three products and services offering customers that use OTRS for Helpdesk Tools are Cloud Services (60), Software Development (55), Managed Services (51).
Customers
The majority of OTRS's customers for the helpdesk-tools category fall in the company size of 1,000 - 4,999 employees (244 companies), 100 - 249 employees (237 companies), 10,000+ employees (203 companies).
Employee Size
The top three geographies of OTRS for helpdesk-tools are the United States with 387(38.93%), Germany with 138(13.88%), India with 109(10.97%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top OTRS competitors?
OTRS’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of OTRS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of OTRS and 40,000 other technologies on the internet. You can also compare OTRS and its feature with top competitors here : OTRS vs Gorgias OTRS vs Help Scout OTRS vs LiveAgent.
What is OTRS customer distribution based on company size?
What is OTRS market share in the helpdesk-tools?
What are the top countries that use OTRS?
What are the top industries that use OTRS?
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