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ConnectWise

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IT business management solution.

Help Desk And Ticketing
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Market Share of ConnectWise

Current Customer(s)

4796

Market Share (Est.)

6.24%

Ranking

#6

Top Competitors and Alternatives of ConnectWise

The top three of ConnectWise’s competitors in the Help Desk And Ticketing category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Gorgias1146214.91%ConnectWise vs Gorgias
Help Scout806410.49%ConnectWise vs Help Scout
LiveAgent76219.91%ConnectWise vs LiveAgent
SherpaDesk56477.34%ConnectWise vs SherpaDesk
Zoho Desk53316.93%ConnectWise vs Zoho Desk
osTicket40925.32%ConnectWise vs osTicket
Spiceworks Help Desk24493.18%ConnectWise vs Spiceworks Help Desk
OTRS23983.12%ConnectWise vs OTRS
Front22312.90%ConnectWise vs Front
Oracle Service Cloud (formerly RightNow)21212.76%ConnectWise vs Oracle Service Cloud (formerly RightNow)
Kayako17442.27%ConnectWise vs Kayako
Chaport Live Chat15622.03%ConnectWise vs Chaport Live Chat
LiveHelpNow12511.63%ConnectWise vs LiveHelpNow
Helpshift11041.44%ConnectWise vs Helpshift
HappyFox10221.33%ConnectWise vs HappyFox
HelpSite8251.07%ConnectWise vs HelpSite
GrooveHQ8151.06%ConnectWise vs GrooveHQ
ManageEngine ServiceDesk Plus7991.04%ConnectWise vs ManageEngine ServiceDesk Plus
SupportSystem7811.02%ConnectWise vs SupportSystem
Salesforce Desk.com6670.87%ConnectWise vs Salesforce Desk.com
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Popular Comparisons

Top Competitors and Alternatives of ConnectWise

The top three of ConnectWise’s competitors in the Help Desk And Ticketing category are Gorgias with 14.91%, Help Scout with 10.49%, LiveAgent with 9.91% market share.

ConnectWise vs Gorgias

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ConnectWise vs Help Scout

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ConnectWise vs LiveAgent

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ConnectWise vs SherpaDesk

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ConnectWise vs Zoho Desk

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ConnectWise vs osTicket

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ConnectWise vs Spiceworks Help Desk

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ConnectWise vs OTRS

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Customers of ConnectWise

Around the world in 2024, over 4796 companies have started using ConnectWise as Help Desk And Ticketing tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Eg Innovations100 - 249IselinNew JerseyUnited States
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NETSOFT SOLUTIONS20 - 49IrvingtonNew YorkUnited States
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Apideck10 - 19San FranciscoCaliforniaUnited States
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Micro Enterprises0 - 9PennsvilleNew JerseyUnited States
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Web Email Extractor0 - 9BhubaneshwarOdishaIndia
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PHOCOM Intermedia GmbH0 - 9FellbachBaden-WuerttembergGermany
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OnLight Aurora0 - 9AuroraIllinoisUnited States
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PartnerLocator.com0 - 9Palmetto BayFloridaUnited States
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Novel Energy Solutions100 - 249Saint PaulMinnesotaUnited States
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WheelHouse IT50 - 99Fort LauderdaleFloridaUnited States
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ConnectWise Customers by Products and Services

The top three products and services offering customers that use ConnectWise for Help Desk And Ticketing are Managed Services (619), Managed It Services (344), Cloud Services (335).

Customers

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ConnectWise Customers by Employee Size

The majority of ConnectWise's customers for the helpdesk-tools category fall in the company size of 20 - 49 employees (1372 companies), 0 - 9 employees (881 companies), 10 - 19 employees (644 companies).

Employee Size

ConnectWise Customers by Geography

The top three geographies of ConnectWise for helpdesk-tools are the United States with 3511(75.46%), Australia with 343(7.37%), Canada with 290(6.23%) customers respectively.

Customers

Employees of ConnectWise

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Also see other Products/Services by ConnectWise in:

Help Desk And Ticketing

FAQ

Find answers to the most often asked questions by users.

Who are the top ConnectWise competitors?

ConnectWise’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, LiveAgent. You can view a full list of ConnectWise competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of ConnectWise and 40,000 other technologies on the internet. You can also compare ConnectWise and its feature with top competitors here : ConnectWise vs Gorgias ConnectWise vs Help Scout ConnectWise vs LiveAgent.

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What is ConnectWise customer distribution based on company size?

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What is ConnectWise market share in the helpdesk-tools?

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What are the top countries that use ConnectWise?

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What are the top industries that use ConnectWise?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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