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ConnectWise

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IT business management solution.

Help Desk And Ticketing
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Market Share of ConnectWise

Current Customer(s)

4623

Market Share (Est.)

4.91%

Ranking

#7

Top Competitors and Alternatives of ConnectWise

The top three of ConnectWise’s competitors in the Help Desk And Ticketing category are Gorgias with 17.79%, SherpaDesk with 12.43%, Help Scout with 10.17% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Gorgias1673217.79%ConnectWise vs Gorgias
SherpaDesk1169212.43%ConnectWise vs SherpaDesk
Help Scout957110.17%ConnectWise vs Help Scout
LiveAgent68947.33%ConnectWise vs LiveAgent
Zoho Desk61866.58%ConnectWise vs Zoho Desk
Agent.ai57676.13%ConnectWise vs Agent.ai
osTicket40724.33%ConnectWise vs osTicket
OTRS29353.12%ConnectWise vs OTRS
Front27132.88%ConnectWise vs Front
Spiceworks Help Desk21162.25%ConnectWise vs Spiceworks Help Desk
Chaport Live Chat21072.24%ConnectWise vs Chaport Live Chat
Oracle Service Cloud (formerly RightNow)16611.77%ConnectWise vs Oracle Service Cloud (formerly RightNow)
Kayako12751.36%ConnectWise vs Kayako
SupportSystem11551.23%ConnectWise vs SupportSystem
ManageEngine ServiceDesk Plus10911.16%ConnectWise vs ManageEngine ServiceDesk Plus
HappyFox10381.10%ConnectWise vs HappyFox
Helpshift10251.09%ConnectWise vs Helpshift
LiveHelpNow9691.03%ConnectWise vs LiveHelpNow
GrooveHQ7610.81%ConnectWise vs GrooveHQ
HelpSite6880.73%ConnectWise vs HelpSite
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Popular Comparisons

Top Competitors and Alternatives of ConnectWise

The top three of ConnectWise’s competitors in the Help Desk And Ticketing category are Gorgias with 17.79%, SherpaDesk with 12.43%, Help Scout with 10.17% market share.

ConnectWise vs Gorgias

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ConnectWise vs SherpaDesk

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ConnectWise vs Help Scout

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ConnectWise vs LiveAgent

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ConnectWise vs Zoho Desk

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ConnectWise vs Agent.ai

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ConnectWise vs osTicket

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ConnectWise vs OTRS

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Customers of ConnectWise

Around the world in 2026, over 4576 companies have started using ConnectWise as Help Desk And Ticketing tool.

CustomersEmployee RangeCityRegionCountrySocial Links
VK.com10,000+Rancho CordovaCaliforniaUnited States
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[24] 7.ai10,000+San JoseCaliforniaUnited States
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University Of Southern California10,000+Los AngelesCaliforniaUnited States
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Institut Teknologi Sepuluh Nopember10,000+SurabayaEast JavaIndonesia
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Mercer10,000+New York CityNew YorkUnited States
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MSC10,000+GeneveGenevaSwitzerland
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Scotiabank - Global Banking & Markets10,000+TorontoOntarioCanada
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Allegis Group10,000+HanoverMarylandUnited States
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SHEIN Distribution Corporation10,000+Los AngelesCaliforniaUnited States
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Patrick Industries, Inc.10,000+ElkhartIndianaUnited States
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ConnectWise Customers by Products and Services

The top three products and services offering customers that use ConnectWise for Help Desk And Ticketing are Managed Services (608), Cloud Services (332), Managed It Services (316).

Customers

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ConnectWise Customers by Employee Size

The majority of ConnectWise's customers for the helpdesk-tools category fall in the company size of 20 - 49 employees (1749 companies), 100 - 249 employees (954 companies), 0 - 9 employees (536 companies).

Employee Size

ConnectWise Customers by Geography

The top three geographies of ConnectWise for helpdesk-tools are the United States with 3330(75.84%), Canada with 303(6.90%), Australia with 280(6.38%) customers respectively.

Customers

Employees of ConnectWise

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Also see other Products/Services by ConnectWise in:

Help Desk And Ticketing

FAQ

Find answers to the most often asked questions by users.

Who are the top ConnectWise competitors?

ConnectWise’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of ConnectWise competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of ConnectWise and 40,000 other technologies on the internet. You can also compare ConnectWise and its feature with top competitors here : ConnectWise vs Gorgias ConnectWise vs SherpaDesk ConnectWise vs Help Scout.

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What is ConnectWise customer distribution based on company size?

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What is ConnectWise market share in the helpdesk-tools?

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What are the top countries that use ConnectWise?

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What are the top industries that use ConnectWise?

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