Question 1

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Accepted Answer

Oracle Service Cloud (formerly RightNow)’s Top competitors in the helpdesk-tools category are Gorgias, SherpaDesk, Help Scout. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs Gorgias Oracle Service Cloud (formerly RightNow) vs SherpaDesk Oracle Service Cloud (formerly RightNow) vs Help Scout.

Question 2

What is Oracle Service Cloud (formerly RightNow) customer distribution based on
            company size?

Accepted Answer

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (497 companies). You can view a distribution chart of Oracle Service Cloud (formerly RightNow) customers by company size here.

Question 3

What is Oracle Service Cloud (formerly RightNow) market share in the
            helpdesk-tools?

Accepted Answer

Oracle Service Cloud (formerly RightNow) has market share of
            2.01%
            in helpdesk-tools market.
            Oracle Service Cloud (formerly RightNow) competes
            with 110 competitor tools in
            helpdesk-tools category. The top alternatives for
            Oracle Service Cloud (formerly RightNow) helpdesk-tools tool are
            Gorgias with
                17.85%, SherpaDesk with
                15.91%, Help Scout with
                10.61% market share.

Question 4

What are the top countries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Around the world in 2025, over
          1,475 companies
          have started using Oracle Service Cloud (formerly RightNow) as
          helpdesk-tools tool. Companies using
          Oracle Service Cloud (formerly RightNow) for helpdesk-tools are majorly
          from United States with
          799 customers.
          64.80% of Oracle Service Cloud (formerly RightNow)
          customers are from the United States. Other top countries
          using Oracle Service Cloud (formerly RightNow) are
          United Kingdom and Korea with 102(8.27%) and 66(5.35%) customers respectively.

Question 5

What are the top industries that use Oracle Service Cloud (formerly RightNow)?

Accepted Answer

Top industries that use Oracle Service Cloud (formerly RightNow) for
            helpdesk-tools are Cloud Services (26), Digital Transformation (20), Crm (16).

Technology	Domains	Market Share (Est.)	Versus page
Gorgias	14330	17.85%	Oracle Service Cloud (formerly RightNow) vs Gorgias
SherpaDesk	12773	15.91%	Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Help Scout	8519	10.61%	Oracle Service Cloud (formerly RightNow) vs Help Scout
LiveAgent	6679	8.32%	Oracle Service Cloud (formerly RightNow) vs LiveAgent
Zoho Desk	5207	6.49%	Oracle Service Cloud (formerly RightNow) vs Zoho Desk
osTicket	3747	4.67%	Oracle Service Cloud (formerly RightNow) vs osTicket
ConnectWise	3020	3.76%	Oracle Service Cloud (formerly RightNow) vs ConnectWise
Front	2138	2.66%	Oracle Service Cloud (formerly RightNow) vs Front
Spiceworks Help Desk	1933	2.41%	Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk
Chaport Live Chat	1912	2.38%	Oracle Service Cloud (formerly RightNow) vs Chaport Live Chat
OTRS	1490	1.86%	Oracle Service Cloud (formerly RightNow) vs OTRS
SupportSystem	1190	1.48%	Oracle Service Cloud (formerly RightNow) vs SupportSystem
Kayako	1128	1.41%	Oracle Service Cloud (formerly RightNow) vs Kayako
Helpshift	1021	1.27%	Oracle Service Cloud (formerly RightNow) vs Helpshift
LiveHelpNow	990	1.23%	Oracle Service Cloud (formerly RightNow) vs LiveHelpNow
Agent.ai	961	1.20%	Oracle Service Cloud (formerly RightNow) vs Agent.ai
HappyFox	934	1.16%	Oracle Service Cloud (formerly RightNow) vs HappyFox
GrooveHQ	825	1.03%	Oracle Service Cloud (formerly RightNow) vs GrooveHQ
HelpSite	800	1.00%	Oracle Service Cloud (formerly RightNow) vs HelpSite
Mojo Helpdesk	762	0.95%	Oracle Service Cloud (formerly RightNow) vs Mojo Helpdesk

Customers	Employee Range	City	Region	Country
Xiaomi	10,000+	Beijing	Beijing	People's Republic of China
IBM	10,000+	Armonk	New York	United States
Salesforce	10,000+	San Francisco	California	United States
LinkedIn	10,000+	Sunnyvale	California	United States
CWT	10,000+	Minnetonka Mills	Minnesota	United States
Qantas	10,000+	Mascot	New South Wales	Australia
Ameriprise Financial Services, LLC	10,000+	Minneapolis	Minnesota	United States
NTT DATA	10,000+	Plano	Texas	United States
Oracle Corporation	10,000+	Austin	Texas	United States
UL Solutions	10,000+	Northbrook	Illinois	United States

Oracle Service Cloud (formerly RightNow)

Market Share of Oracle Service Cloud (formerly RightNow)

1612

2.01%

#11

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

Customers of Oracle Service Cloud (formerly RightNow)

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Oracle Service Cloud (formerly RightNow) Customers by Products and Services

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Oracle Service Cloud (formerly RightNow) Customers by Employee Size

Oracle Service Cloud (formerly RightNow) Customers by Geography

Employees of Oracle Service Cloud (formerly RightNow)

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