Help Scout
Comparing the customer bases of Help Scout and OTRS, we can see that Help Scout has 8827 customer(s), while OTRS has 2946 customer(s). In the Helpdesk Tools category, with 8827 customer(s) Help Scout stands at 3rd place by ranking, while OTRS with 2946 customer(s), is at the 9th place.
Help Scout
3rd
8827 Customer
OTRS
9th
2946 Customer
Help Scout has a 9.65% market share in the Helpdesk Tools category, while OTRS has a 3.22% market share in the same space.
Comparing Help Scout and OTRS customers based on their geographic location, we can see that Help Scout has more customers in United States, United Kingdom and Canada, while OTRS has more customers in United States.
Help Scout
OTRS
Gain actionable insights about the buying patterns of Help Scout vs OTRS’s target audience.
Help Scout
New
7 Customer
Lost
11 Customer
OTRS
Find answers to the most often asked questions by users.
What are the different markets in which Help Scout and OTRS compete against each other?
Help Scout and OTRS compete against each other in the Helpdesk Tools.
How does the market share of Help Scout and OTRS compare in the Helpdesk Tools market?
How many customers are acquired by Help Scout and OTRS in the Helpdesk Tools segment?
What are the countries in which Help Scout and OTRS has more customers?
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