The 6sense 6dimensional™ Success Model
We’ve codified the commitment we have to our customers in the 6dimensional Success Model™ — a methodology that empowers customers to unleash their full revenue potential and achieve extraordinary outcomes.
Multi-Dimensional Support. Transformational Results.
Our 6dimensional Success Model is powered by six key programs that offer customers a thriving ecosystem, unmatched resources, and data-driven support.
Our vibrant 24/7 customer community where users access self-service resources, connect with peers, and get rapid responses to questions from 6sense experts.
Robust training & certification courses that empower users to master 6sense, develop highly marketable skills, and find 6sense-certified talent.
Regular local, regional, and virtual gatherings for customers to network, share best practices, and learn from each other. Meet thousands of fellow revenue practitioners at Breakthrough, our annual customer conference.
Our partners help customers scale programs and achieve transformational outcomes through strategic consulting, managed services, and technology integrations.
Expert guidance and hands-on support to optimize 6sense implementation and adoption, ensuring ensure customers achieve their objectives and rapid time-to-value.
A data- and customer-obsessed approach to support and engagement, with dedicated resources and services based on customer goals.
Next-Level Success.
Combined, these six dimensions set 6sense apart as an industry leader, delivering game-changing results like:
increases in
average contract value
increases in win rate
increase in
opportunity volume
fewer costs
to qualify opps
Latané Conant
Chief Revenue Officer
This is What Customer Centricity Looks Like.
The 6dimensional Success Model offers innovative resources, support, and initiatives to empower customers at every stage of their journey.
Dimension 1
An Extensive, Collaborative User Community
RevCity is a vibrant online community to connect with fellow customers, get expert support, and access self-service resources 24/7. While 6sense plays a very active role in the community, the true stars are our knowledgeable users.
- RevCity empowers customers to quickly find answers, share insights, and master the 6sense platform.
- RevCity users regularly respond to posts and questions within one hour.
- Customers can connect, collaborate, and learn from 10,000 other members.
Saima Rashid
SVP, Marketing & Revenue Analytics
Dimension 2
Transformational Professional Development
6sense offers comprehensive training and certification programs to help users master 6sense, ABM strategy, ROI optimization, and more. These certifications provide next-level skills for our customers’ employees — which can help them earn promotions or new roles within their orgs.
- Our certifications present role-based learning paths, hands-on exercises, and real-world applications.
- The program helps users advance their careers and become revenue leaders.
- These fluent users amplify the impact of their revenue teams.
Lori Mendel
Senior Learning Consultant
Dimension 3
Industry-Leading Networking & Education
- Local and virtual events help members build relationships, benchmark performance, and accelerate career growth.
- Breakthrough, our renowned customer conference, assembles 1,200+ experts and innovators each year to network and understand the 6sense ecosystem.
- 6sense’s other groundbreaking communities include: CMO Coffee Talk, BDR Leader Coffee Talk, and Empowered CMO Network.
Michael George
VP, Knowledge Management
Dimension 4
A Comprehensive Partner Ecosystem
6sense’s partner ecosystem extends the value of our platform through access to a curated network of world-class experts and solutions. Our partners offer strategic consulting, managed services, and specialized technology integrations.
- 6sense’s close relationships and collaboration ensure partners provide the support and resources customers need to maximize their ROI and drive long-term growth.
- Partners also provide complimentary assessments to optimize customers’ performance and identify growth opportunities.
Jo Wright
Global Head of Partnerships
Dimension 5
Bespoke Professional Services
We also offer professional tailored services to help 6sense users adopt the platform and know it inside and out. More importantly, we work with customer team members to ensure they’re learning what matters most to them.
- Services include optimizing implementation and adoption, strategic planning, custom integrations, training, change management, and more.
- We help customers achieve their objectives and realize rapid time-to-value.
- And we extend the impact of their revenue organizations, driving success and accountability.
Scott Buswsell
SVP, Professional Services
Dimension 6
Game-Changing Customer Success
6sense’s Customer Success Managers guide users through onboarding, measurement, and the fastest paths to results. And they help customers navigate their revenue journeys, prioritize their efforts, and measure their success.
- Our CSMs proactively monitor customers performance, unlock new use cases, and orchestrate tailored support and resources.
- And they drive customer-wide alignment to create positive change, break down silos, and achieve transformative results.
Jeannine Crispino
VP, Head of Global Customer Success
We Get You. We Got You.
Transformational results require cutting-edge technology and the right people and optimized processes to ensure everything works in harmony. Our 6dimensional Success Model differentiates 6sense as the industry’s undisputed leader in customer-centricity, aligned with an unparalleled community of dedicated, empowered advocates.
