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Customer Support Services

Q: How many companies use Customer Support Services software these days?

Around the world in 2025, over 197,547 companies are currently using one or more Customer Support Services software. Out of these, there are 96,124 companies using Customer Support Services tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Freshdesk with 92.98% of market share, Wise with 1.82% of market share, Chaport Live Chat with 0.93% of market share. Check for other Customer Support Services technologies market share here.

Q: What are the top industries that usually use Customer Support Services softwares?

The top industries that use Customer Support Services software are Marketing (2,676), Software Development (2,428), Digital Marketing (2,417).

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

204608

Companies Tracked

Categories related to Customer Support Services

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Support Services technologies in 2025

Over 204608 companies are using Customer Support Services tools. Freshdesk with 92.98% market share (190254 customers), Wise with 1.82% market share (3715 customers), Chaport Live Chat with 0.93% market share (1912 customers).

Technology

Market Share (Est.)

Customers

Freshdesk

92.98%

190254

Wise

1.82%

3715

Chaport Live Chat

0.93%

1912

Microsoft Dynamics 365 for Customer Service

0.67%

1369

OwnerListens

0.50%

1033

Others

3.09%

6325

Customer Support Services Customers by Employee Size

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (56767 companies), 100 - 249 employees (53704 companies), 0 - 9 employees (34517 companies).

Employee Size

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 96124 (57.58%), United Kingdom with 16909 (10.13%), India with 13041 (7.81%) customers respectively.

Customers

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Marketing (2676), Software Development (2428), Digital Marketing (2417).

Customers

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Freshdesk	190254	92.98
2	Wise	3715	1.82
3	Chaport Live Chat	1912	0.93
4	Microsoft Dynamics 365 for Customer Service	1369	0.67
5	OwnerListens	1033	0.50
6	Agent.ai	961	0.47
7	HelpSite	800	0.39
8	ManageEngine ServiceDesk Plus	590	0.29
9	Salesforce Desk.com	419	0.20
10	Boomtown	319	0.16
11	Dovetail	291	0.14
12	Amelia	287	0.14
13	WebsiteAlive	247	0.12
14	Shipup	241	0.12
15	Solvvy	202	0.10
16	Upscope	202	0.10
17	Live Chat Monitoring	186	0.09
18	Next IT	184	0.09
19	Textline	175	0.09
20	Guru	170	0.08
21	Cyara	126	0.06
22	WORK[etc]	113	0.06
23	Support.com Cloud	98	0.05
24	QnA Maker by Microsoft	97	0.05
25	Moneypenny	79	0.04
26	Rocketbots.io	74	0.04
27	TaskUs	48	0.02
28	MightyCall	34	0.02
29	Logicbox	30	0.01
30	Conversable	27	0.01
31	MailClark	27	0.01
32	AnswerConnect	23	0.01
33	LiveChat 24/7	20	0.01
34	Kylie.ai	18	0.01
35	Buffer Reply	18	0.01
36	Talkus	17	0.01
37	Intradiem	16	0.01
38	Echopass	15	0.01
39	helpware	14	0.01
40	Course Sales	14	0.01
41	Arise Platform	14	0.01
42	Click2Mail	11	0.01
43	NABD System	11	0.01
44	Enginess	11	0.01
45	Kommunicate	8	0.00
46	Zingaya	8	0.00
47	Eptica	8	0.00
48	Ruby Receptionists	8	0.00
49	Zendesk Support Suite	8	0.00
50	tuul	7	0.00
51	Conversity	6	0.00
52	Nice.Chat	6	0.00
53	Thankful	6	0.00
54	12Return	5	0.00
55	DreamSupport	4	0.00
56	wrrk	4	0.00
57	ChannelReply	3	0.00
58	Modria	3	0.00
59	Kundo	3	0.00
60	79ecommerce	3	0.00
61	GetInChat	2	0.00
62	Influx	2	0.00
63	Salesforce WebToCase	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Freshdesk, Wise, Chaport Live Chat. Here, you can view a full list of Customer Support Services tools in the market.