Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

128633

Companies

Movements

Categories related to Customer Support Services

Top 5 Customer Support Services technologies in 2023

Over 128,633 companies are using Customer Support Services tools. Freshdesk with 83.55% market share (107,477 customers), Assist AI with 4.14% market share (5,327 customers), Wise with 2.49% market share (3,208 customers),

Freshdesk

83.55 %

Market Share

107477

Customers
Assist AI

4.14 %

Market Share

5327

Customers
Wise

2.49 %

Market Share

3208

Customers
Service

1.58 %

Market Share

2037

Customers
Chaport Live Chat

0.93 %

Market Share

1194

Customers
Others

7.30 %

Market Share

9390

Customers

Customer Support Services Customers by Employee Size

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (37,315 companies), 0 - 9 employees (34,845 companies), 100 - 249 employees (19,059 companies).

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 64,803 (57.45%), United Kingdom with 11,927 (10.57%), India with 9,925 (8.80%) customers respectively.

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Technology (40,962), Professional Services (32,659), Retail and CPG (12,644).

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Freshdesk	107477	83.55 (%)
2	Assist AI	5327	4.14 (%)
3	Wise	3208	2.49 (%)
4	Service	2037	1.58 (%)
5	Chaport Live Chat	1194	0.93 (%)
6	Microsoft Dynamics 365 for Customer Service	1075	0.84 (%)
7	Solvvy	942	0.73 (%)
8	Onestop	790	0.61 (%)
9	WebsiteAlive	597	0.46 (%)
10	Salesforce Desk.com	585	0.45 (%)
11	Kommunicate	433	0.34 (%)
12	Boomtown	429	0.33 (%)
13	ManageEngine ServiceDesk Plus	406	0.32 (%)
14	Influx	362	0.28 (%)
15	Live Chat Monitoring	334	0.26 (%)
16	Shipup	289	0.22 (%)
17	Amelia	226	0.18 (%)
18	HelpSite	210	0.16 (%)
19	Upscope	206	0.16 (%)
20	tuul	197	0.15 (%)
21	Agent.ai	188	0.15 (%)
22	Textline	183	0.14 (%)
23	Guru	156	0.12 (%)
24	TaskUs	146	0.11 (%)
25	OwnerListens	134	0.10 (%)
26	WORK[etc]	132	0.10 (%)
27	Moneypenny	111	0.09 (%)
28	Support.com Cloud	85	0.07 (%)
29	AnswerConnect	85	0.07 (%)
30	Rocketbots.io	85	0.07 (%)
31	Next IT	79	0.06 (%)
32	Ruby Receptionists	73	0.06 (%)
33	Click2Mail	71	0.06 (%)
34	Modria	66	0.05 (%)
35	Zingaya	63	0.05 (%)
36	Enginess	57	0.04 (%)
37	LiveChat 24/7	55	0.04 (%)
38	ChannelReply	54	0.04 (%)
39	QnA Maker by Microsoft	54	0.04 (%)
40	MailClark	48	0.04 (%)
41	Talkus	45	0.03 (%)
42	Logicbox	33	0.03 (%)
43	Echopass	25	0.02 (%)
44	Kylie.ai	22	0.02 (%)
45	Buffer Reply	22	0.02 (%)
46	MightyCall	22	0.02 (%)
47	wrrk	22	0.02 (%)
48	Conversable	21	0.02 (%)
49	Thankful	21	0.02 (%)
50	Message Direct	17	0.01 (%)
51	12Return	16	0.01 (%)
52	helpware	14	0.01 (%)
53	Arise Platform	13	0.01 (%)
54	Course Sales	13	0.01 (%)
55	Intradiem	12	0.01 (%)
56	NABD System	11	0.01 (%)
57	79ecommerce	11	0.01 (%)
58	Zendesk Support Suite	11	0.01 (%)
59	Nice.Chat	7	0.01 (%)
60	Eptica	6	0.00 (%)
61	BubbleIQ	3	0.00 (%)
62	Ayehu Eyeshare	3	0.00 (%)
63	GetInChat	3	0.00 (%)
64	Salesforce WebToCase	3	0.00 (%)
65	Conversity	2	0.00 (%)
66	Support.com Nexus	2	0.00 (%)
67	DreamSupport	2	0.00 (%)
68	Kundo	2	0.00 (%)

Technology	Market share
Freshdesk	83.55 (%)
Assist AI	4.14 (%)
Wise	2.49 (%)
Service	1.58 (%)
Chaport Live Chat	0.93 (%)
Microsoft Dynamics 365 for Customer Service	0.84 (%)
Solvvy	0.73 (%)
Onestop	0.61 (%)
WebsiteAlive	0.46 (%)
Salesforce Desk.com	0.45 (%)
Kommunicate	0.34 (%)
Boomtown	0.33 (%)
ManageEngine ServiceDesk Plus	0.32 (%)
Influx	0.28 (%)
Live Chat Monitoring	0.26 (%)
Shipup	0.22 (%)
Amelia	0.18 (%)
HelpSite	0.16 (%)
Upscope	0.16 (%)
tuul	0.15 (%)
Agent.ai	0.15 (%)
Textline	0.14 (%)
Guru	0.12 (%)
TaskUs	0.11 (%)
OwnerListens	0.10 (%)
WORK[etc]	0.10 (%)
Moneypenny	0.09 (%)
Support.com Cloud	0.07 (%)
AnswerConnect	0.07 (%)
Rocketbots.io	0.07 (%)
Next IT	0.06 (%)
Ruby Receptionists	0.06 (%)
Click2Mail	0.06 (%)
Modria	0.05 (%)
Zingaya	0.05 (%)
Enginess	0.04 (%)
LiveChat 24/7	0.04 (%)
ChannelReply	0.04 (%)
QnA Maker by Microsoft	0.04 (%)
MailClark	0.04 (%)
Talkus	0.03 (%)
Logicbox	0.03 (%)
Echopass	0.02 (%)
Kylie.ai	0.02 (%)
Buffer Reply	0.02 (%)
MightyCall	0.02 (%)
wrrk	0.02 (%)
Conversable	0.02 (%)
Thankful	0.02 (%)
Message Direct	0.01 (%)
12Return	0.01 (%)
helpware	0.01 (%)
Arise Platform	0.01 (%)
Course Sales	0.01 (%)
Intradiem	0.01 (%)
NABD System	0.01 (%)
79ecommerce	0.01 (%)
Zendesk Support Suite	0.01 (%)
Nice.Chat	0.01 (%)
Eptica	0.00 (%)
BubbleIQ	0.00 (%)
Ayehu Eyeshare	0.00 (%)
GetInChat	0.00 (%)
Salesforce WebToCase	0.00 (%)
Conversity	0.00 (%)
Support.com Nexus	0.00 (%)
DreamSupport	0.00 (%)
Kundo	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Freshdesk, Assist AI, Wise. Here, you can view a full list of Customer Support Services tools in the market.

How many companies use Customer Support Services software these days?

Around the world in 2023, over 142,561 companies are currently using one or more Customer Support Services software. Out of these, there are 64,803 companies using Customer Support Services tools that are originally from the United States .

Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Freshdesk with 83.55 % of market share, and Assist AI with 4.14 % of market share and Wise with 2.49 % of market share . Check for other Customer Support Services technologies market share here.