Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

65

Technologies Tracked

196167

Companies Tracked

Categories related to Customer Support Services

CRM Platforms
Sales Enablement
Sales Management
Customer Experience
Lead Capture

Top 5 Customer Support Services technologies in 2026

Over 196167 companies are using Customer Support Services tools. Freshdesk with 88.86% market share (174323 customers), Agent.ai with 2.78% market share (5458 customers), Microsoft Dynamics 365 for Customer Service with 1.99% market share (3901 customers).

Technology

Market Share (Est.)

Customers

  • Freshdesk

    88.86%

    174323

  • Agent.ai

    2.78%

    5458

  • Microsoft Dynamics 365 for Customer Service

    1.99%

    3901

  • ManageEngine ServiceDesk Plus

    1.11%

    2170

  • Chaport Live Chat

    0.88%

    1720

  • Others

    4.38%

    8595

    • Customer Support Services Customers by Employee Size

    The majority of Customer Support Services category falls in the company size of 20 - 49 employees (52380 companies), 100 - 249 employees (51844 companies), 0 - 9 employees (30580 companies).

    Employee Size

    Customer Support Services Customers by Geography

    Companies using Customer Support Services technology software are majorly from the United States with 101524 (58.21%), United Kingdom with 17431 (10.00%), India with 12910 (7.40%) customers respectively.

    Customers

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    Customer Support Services Customers by Industry

    Top industries that use Customer Support Services for Software Development (2804), Marketing (2780), Education (2629).

    Customers

    Market Share for Top Customer Support Services Technologies

    Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Freshdesk17432388.86
    2Agent.ai54582.78
    3Microsoft Dynamics 365 for Customer Service39011.99
    4ManageEngine ServiceDesk Plus21701.11
    5Chaport Live Chat17200.88
    6OwnerListens11880.61
    7Dovetail9020.46
    8Salesforce Desk.com8820.45
    9HelpSite6840.35
    10Boomtown6740.34
    11Guru4810.25
    12Next IT3770.19
    13Cyara3310.17
    14Amelia3280.17
    15Textline2560.13
    16QnA Maker by Microsoft2430.12
    17Shipup2400.12
    18WebsiteAlive2030.10
    19Solvvy1930.10
    20Live Chat Monitoring1560.08
    21Upscope1550.08
    22Moneypenny1550.08
    23TaskUs1490.08
    24WORK[etc]1040.05
    25Support.com Cloud970.05
    26AnswerConnect770.04
    27Influx750.04
    28Rocketbots.io650.03
    29MightyCall450.02
    30wrrk430.02
    31Zendesk Support Suite370.02
    32Kommunicate330.02
    33Enginess330.02
    34Echopass300.02
    35Logicbox290.01
    36ChannelReply280.01
    37Buffer Reply230.01
    38MailClark200.01
    39Click2Mail190.01
    40Modria190.01
    41Arise Platform180.01
    42LiveChat 24/7170.01
    43Kylie.ai170.01
    44Zingaya170.01
    45Ruby Receptionists160.01
    46tuul150.01
    47Talkus150.01
    48Course Sales120.01
    49Intradiem110.01
    50helpware100.01
    5112Return100.01
    52Thankful100.01
    53Salesforce WebToCase90.00
    54Conversable70.00
    55Conversity70.00
    56NABD System70.00
    57Kundo40.00
    58Pertinent30.00
    59Eptica30.00
    60Support.com Nexus30.00
    61GetInChat20.00
    62DreamSupport20.00
    6379ecommerce20.00
    64Nice.Chat20.00
    65Facebook Direct Support20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Support Services software market leaders?

    Top leaders in the category for Customer Support Services software are Freshdesk, Agent.ai, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Customer Support Services tools in the market.

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    How many companies use Customer Support Services software these days?

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    Which company has the most significant market share in the Customer Support Services software space?

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    What are the top industries that usually use Customer Support Services softwares?

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    Choose Technologies to compare

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    Popular Comparisons

    Freshdesk vs Agent.ai
    Freshdesk vs Microsoft Dynamics 365 for Customer Service
    Freshdesk vs ManageEngine ServiceDesk Plus
    Agent.ai vs Microsoft Dynamics 365 for Customer Service
    Agent.ai vs ManageEngine ServiceDesk Plus
    Microsoft Dynamics 365 for Customer Service vs ManageEngine ServiceDesk Plus

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