Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

68
Technologies
128633
Companies
14
Movements
Categories related to Customer Support Services

Top 5 Customer Support Services technologies in 2023

Over 128,633 companies are using Customer Support Services tools. Freshdesk with 83.55% market share (107,477 customers), Assist AI with 4.14% market share (5,327 customers), Wise with 2.49% market share (3,208 customers),

Customer Support Services Customers by Employee Size

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (37,315 companies), 0 - 9 employees (34,845 companies), 100 - 249 employees (19,059 companies).

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 64,803 (57.45%), United Kingdom with 11,927 (10.57%), India with 9,925 (8.80%) customers respectively.

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Technology (40,962), Professional Services (32,659), Retail and CPG (12,644).

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Freshdesk 107477 83.55 (%)
2 Assist AI 5327 4.14 (%)
3 Wise 3208 2.49 (%)
4 Service 2037 1.58 (%)
5 Chaport Live Chat 1194 0.93 (%)
6 Microsoft Dynamics 365 for Customer Service 1075 0.84 (%)
7 Solvvy 942 0.73 (%)
8 Onestop 790 0.61 (%)
9 WebsiteAlive 597 0.46 (%)
10 Salesforce Desk.com 585 0.45 (%)
11 Kommunicate 433 0.34 (%)
12 Boomtown 429 0.33 (%)
13 ManageEngine ServiceDesk Plus 406 0.32 (%)
14 Influx 362 0.28 (%)
15 Live Chat Monitoring 334 0.26 (%)
16 Shipup 289 0.22 (%)
17 Amelia 226 0.18 (%)
18 HelpSite 210 0.16 (%)
19 Upscope 206 0.16 (%)
20 tuul 197 0.15 (%)
21 Agent.ai 188 0.15 (%)
22 Textline 183 0.14 (%)
23 Guru 156 0.12 (%)
24 TaskUs 146 0.11 (%)
25 OwnerListens 134 0.10 (%)
26 WORK[etc] 132 0.10 (%)
27 Moneypenny 111 0.09 (%)
28 Support.com Cloud 85 0.07 (%)
29 AnswerConnect 85 0.07 (%)
30 Rocketbots.io 85 0.07 (%)
31 Next IT 79 0.06 (%)
32 Ruby Receptionists 73 0.06 (%)
33 Click2Mail 71 0.06 (%)
34 Modria 66 0.05 (%)
35 Zingaya 63 0.05 (%)
36 Enginess 57 0.04 (%)
37 LiveChat 24/7 55 0.04 (%)
38 ChannelReply 54 0.04 (%)
39 QnA Maker by Microsoft 54 0.04 (%)
40 MailClark 48 0.04 (%)
41 Talkus 45 0.03 (%)
42 Logicbox 33 0.03 (%)
43 Echopass 25 0.02 (%)
44 Kylie.ai 22 0.02 (%)
45 Buffer Reply 22 0.02 (%)
46 MightyCall 22 0.02 (%)
47 wrrk 22 0.02 (%)
48 Conversable 21 0.02 (%)
49 Thankful 21 0.02 (%)
50 Message Direct 17 0.01 (%)
51 12Return 16 0.01 (%)
52 helpware 14 0.01 (%)
53 Arise Platform 13 0.01 (%)
54 Course Sales 13 0.01 (%)
55 Intradiem 12 0.01 (%)
56 NABD System 11 0.01 (%)
57 79ecommerce 11 0.01 (%)
58 Zendesk Support Suite 11 0.01 (%)
59 Nice.Chat 7 0.01 (%)
60 Eptica 6 0.00 (%)
61 BubbleIQ 3 0.00 (%)
62 Ayehu Eyeshare 3 0.00 (%)
63 GetInChat 3 0.00 (%)
64 Salesforce WebToCase 3 0.00 (%)
65 Conversity 2 0.00 (%)
66 Support.com Nexus 2 0.00 (%)
67 DreamSupport 2 0.00 (%)
68 Kundo 2 0.00 (%)
Technology Market share
Freshdesk 83.55 (%)
Assist AI 4.14 (%)
Wise 2.49 (%)
Service 1.58 (%)
Chaport Live Chat 0.93 (%)
Microsoft Dynamics 365 for Customer Service 0.84 (%)
Solvvy 0.73 (%)
Onestop 0.61 (%)
WebsiteAlive 0.46 (%)
Salesforce Desk.com 0.45 (%)
Kommunicate 0.34 (%)
Boomtown 0.33 (%)
ManageEngine ServiceDesk Plus 0.32 (%)
Influx 0.28 (%)
Live Chat Monitoring 0.26 (%)
Shipup 0.22 (%)
Amelia 0.18 (%)
HelpSite 0.16 (%)
Upscope 0.16 (%)
tuul 0.15 (%)
Agent.ai 0.15 (%)
Textline 0.14 (%)
Guru 0.12 (%)
TaskUs 0.11 (%)
OwnerListens 0.10 (%)
WORK[etc] 0.10 (%)
Moneypenny 0.09 (%)
Support.com Cloud 0.07 (%)
AnswerConnect 0.07 (%)
Rocketbots.io 0.07 (%)
Next IT 0.06 (%)
Ruby Receptionists 0.06 (%)
Click2Mail 0.06 (%)
Modria 0.05 (%)
Zingaya 0.05 (%)
Enginess 0.04 (%)
LiveChat 24/7 0.04 (%)
ChannelReply 0.04 (%)
QnA Maker by Microsoft 0.04 (%)
MailClark 0.04 (%)
Talkus 0.03 (%)
Logicbox 0.03 (%)
Echopass 0.02 (%)
Kylie.ai 0.02 (%)
Buffer Reply 0.02 (%)
MightyCall 0.02 (%)
wrrk 0.02 (%)
Conversable 0.02 (%)
Thankful 0.02 (%)
Message Direct 0.01 (%)
12Return 0.01 (%)
helpware 0.01 (%)
Arise Platform 0.01 (%)
Course Sales 0.01 (%)
Intradiem 0.01 (%)
NABD System 0.01 (%)
79ecommerce 0.01 (%)
Zendesk Support Suite 0.01 (%)
Nice.Chat 0.01 (%)
Eptica 0.00 (%)
BubbleIQ 0.00 (%)
Ayehu Eyeshare 0.00 (%)
GetInChat 0.00 (%)
Salesforce WebToCase 0.00 (%)
Conversity 0.00 (%)
Support.com Nexus 0.00 (%)
DreamSupport 0.00 (%)
Kundo 0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Freshdesk, Assist AI, Wise. Here, you can view a full list of Customer Support Services tools in the market.

How many companies use Customer Support Services software these days?

Around the world in 2023, over 142,561 companies are currently using one or more Customer Support Services software. Out of these, there are 64,803 companies using Customer Support Services tools that are originally from the United States .

Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Freshdesk with 83.55 % of market share, and Assist AI with 4.14 % of market share and Wise with 2.49 % of market share . Check for other Customer Support Services technologies market share here.

What are the top industries that usually use Customer Support Services softwares?

The top industries that use Customer Support Services software are Technology (40,962) , Professional Services (32,659) , Retail and CPG (12,644) .

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