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Customer Support Services

Q: How many companies use Customer Support Services software these days?

Around the world in 2025, over 125,509 companies are currently using one or more Customer Support Services software. Out of these, there are 57,492 companies using Customer Support Services tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Freshdesk with 88.34% of market share, Wise with 3.26% of market share, Chaport Live Chat with 1.61% of market share. Check for other Customer Support Services technologies market share here.

Q: What are the top industries that usually use Customer Support Services softwares?

The top industries that use Customer Support Services software are Marketing (2,051), Software Development (1,933), Digital Marketing (1,890).

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

124413

Companies Tracked

Categories related to Customer Support Services

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Support Services technologies in 2025

Over 124413 companies are using Customer Support Services tools. Freshdesk with 88.34% market share (109910 customers), Wise with 3.26% market share (4055 customers), Chaport Live Chat with 1.61% market share (2005 customers).

Technology

Market Share (Est.)

Customers

Freshdesk

88.34%

109910

Wise

3.26%

4055

Chaport Live Chat

1.61%

2005

Microsoft Dynamics 365 for Customer Service

0.94%

1165

OwnerListens

0.85%

1053

Others

5.00%

6225

Customer Support Services Customers by Employee Size

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (34207 companies), 100 - 249 employees (25029 companies), 0 - 9 employees (24793 companies).

Employee Size

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 57492 (53.54%), United Kingdom with 12201 (11.36%), India with 8649 (8.06%) customers respectively.

Customers

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Marketing (2051), Software Development (1933), Digital Marketing (1890).

Customers

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Freshdesk	109910	88.34
2	Wise	4055	3.26
3	Chaport Live Chat	2005	1.61
4	Microsoft Dynamics 365 for Customer Service	1165	0.94
5	OwnerListens	1053	0.85
6	HelpSite	729	0.59
7	Agent.ai	704	0.57
8	ManageEngine ServiceDesk Plus	565	0.45
9	Salesforce Desk.com	430	0.35
10	WebsiteAlive	334	0.27
11	Boomtown	325	0.26
12	Shipup	278	0.22
13	tuul	270	0.22
14	Amelia	265	0.21
15	Live Chat Monitoring	224	0.18
16	Upscope	211	0.17
17	Solvvy	199	0.16
18	Next IT	195	0.16
19	Textline	177	0.14
20	Guru	159	0.13
21	Cyara	121	0.10
22	WORK[etc]	119	0.10
23	Support.com Cloud	107	0.09
24	QnA Maker by Microsoft	99	0.08
25	Rocketbots.io	81	0.07
26	Moneypenny	74	0.06
27	TaskUs	49	0.04
28	LiveChat 24/7	48	0.04
29	Logicbox	37	0.03
30	Conversable	34	0.03
31	MightyCall	30	0.02
32	MailClark	27	0.02
33	AnswerConnect	26	0.02
34	Talkus	25	0.02
35	Buffer Reply	23	0.02
36	Influx	23	0.02
37	Kylie.ai	22	0.02
38	Thankful	19	0.02
39	Arise Platform	16	0.01
40	Echopass	15	0.01
41	Course Sales	14	0.01
42	Zingaya	14	0.01
43	helpware	13	0.01
44	Click2Mail	11	0.01
45	NABD System	11	0.01
46	Enginess	11	0.01
47	Intradiem	10	0.01
48	Kommunicate	9	0.01
49	Nice.Chat	9	0.01
50	Eptica	8	0.01
51	Zendesk Support Suite	8	0.01
52	Conversity	7	0.01
53	Ruby Receptionists	7	0.01
54	12Return	6	0.00
55	Modria	4	0.00
56	Kundo	4	0.00
57	ChannelReply	3	0.00
58	DreamSupport	3	0.00
59	wrrk	3	0.00
60	79ecommerce	3	0.00
61	Salesforce WebToCase	3	0.00
62	BubbleIQ	2	0.00
63	GetInChat	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Freshdesk, Wise, Chaport Live Chat. Here, you can view a full list of Customer Support Services tools in the market.