Dovetail
Dovetail is a customer support and feedback software helping teams collect, analyze, and act on user insights collaboratively
Market Share of Dovetail
Current Customer(s)
720
Market Share (Est.)
0.37%
Ranking
#7
Top Competitors and Alternatives of Dovetail
The top three of Dovetail’s competitors in the Customer Support category are Freshdesk with 90.65%, Agent.ai with 3.03%, Microsoft Dynamics 365 for Customer Service with 1.11% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Freshdesk | 177724 | 90.65% | Dovetail vs Freshdesk |
| Agent.ai | 5941 | 3.03% | Dovetail vs Agent.ai |
| Microsoft Dynamics 365 for Customer Service | 2185 | 1.11% | Dovetail vs Microsoft Dynamics 365 for Customer Service |
| Chaport Live Chat | 2126 | 1.08% | Dovetail vs Chaport Live Chat |
| OwnerListens | 1234 | 0.63% | Dovetail vs OwnerListens |
| ManageEngine ServiceDesk Plus | 1080 | 0.55% | Dovetail vs ManageEngine ServiceDesk Plus |
| HelpSite | 700 | 0.36% | Dovetail vs HelpSite |
| Salesforce Desk.com | 449 | 0.23% | Dovetail vs Salesforce Desk.com |
| Guru | 393 | 0.20% | Dovetail vs Guru |
| Boomtown | 362 | 0.18% | Dovetail vs Boomtown |
| Amelia | 291 | 0.15% | Dovetail vs Amelia |
| Shipup | 267 | 0.14% | Dovetail vs Shipup |
| WebsiteAlive | 225 | 0.11% | Dovetail vs WebsiteAlive |
| Next IT | 218 | 0.11% | Dovetail vs Next IT |
| Upscope | 210 | 0.11% | Dovetail vs Upscope |
| Solvvy | 202 | 0.10% | Dovetail vs Solvvy |
| Cyara | 185 | 0.09% | Dovetail vs Cyara |
| Textline | 175 | 0.09% | Dovetail vs Textline |
| Live Chat Monitoring | 155 | 0.08% | Dovetail vs Live Chat Monitoring |
| QnA Maker by Microsoft | 142 | 0.07% | Dovetail vs QnA Maker by Microsoft |
Popular Comparisons
Top Competitors and Alternatives of Dovetail
The top three of Dovetail’s competitors in the Customer Support category are Freshdesk with 90.65%, Agent.ai with 3.03%, Microsoft Dynamics 365 for Customer Service with 1.11% market share.
Dovetail vs Freshdesk
Dovetail vs Agent.ai
Dovetail vs Microsoft Dynamics 365 for Customer Service
Dovetail vs Chaport Live Chat
Dovetail vs OwnerListens
Dovetail vs ManageEngine ServiceDesk Plus
Dovetail vs HelpSite
Dovetail vs Salesforce Desk.com
Customers of Dovetail
Around the world in 2026, over 711 companies have started using Dovetail as Customer Support tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| The University Of Auckland | 10,000+ | Auckland | Auckland | New Zealand |     |
| Bupa | 10,000+ | London | England | United Kingdom | |
| CBRE | 10,000+ | Dallas | Texas | United States | |
| Memorial Sloan Kettering Cancer Center | 10,000+ | New York City | New York | United States | |
| Block | 10,000+ | Oakland | California | United States | |
| FCM Travel | 10,000+ | South Brisbane | Queensland | Australia | |
| RMIT School Of Education | 10,000+ | Bundoora | Victoria | Australia | |
| Sam's Club | 10,000+ | Bentonville | Arkansas | United States | |
| Alcon | 10,000+ | Geneve | Geneva | Switzerland | |
| Bentley University | 10,000+ | Waltham | Massachusetts | United States | |
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Dovetail Customers by Products and Services
The top three products and services offering customers that use Dovetail for Customer Support are Consulting (24), Technology (20), Machine Learning (19).
Customers
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Dovetail Customers by Employee Size
The majority of Dovetail's customers for the customer-support category fall in the company size of 10,000+ employees (194 companies), 1,000 - 4,999 employees (148 companies), 100 - 249 employees (107 companies).
Employee Size
Dovetail Customers by Geography
The top three geographies of Dovetail for customer-support are the United States with 341(54.74%), United Kingdom with 87(13.96%), Australia with 56(8.99%) customers respectively.
Customers
Employees of Dovetail
Also see other Products/Services by Dovetail in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Dovetail competitors?
Dovetail’s Top competitors in the customer-support category are Freshdesk, Agent.ai, Microsoft Dynamics 365 for Customer Service. You can view a full list of Dovetail competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Dovetail and 40,000 other technologies on the internet. You can also compare Dovetail and its feature with top competitors here : Dovetail vs Freshdesk Dovetail vs Agent.ai Dovetail vs Microsoft Dynamics 365 for Customer Service.
What is Dovetail customer distribution based on company size?
What is Dovetail market share in the customer-support?
What are the top countries that use Dovetail?
What are the top industries that use Dovetail?
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