Microsoft Dynamics 365 for Customer Service

Yes, I use this too
No, I don't use this

Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available across engagement so agents offer the consistency and personalization customers expect.

Top Competitors and Alternatives of Microsoft Dynamics 365 for Customer Service

The top three of Microsoft Dynamics 365 for Customer Service’s competitors in the Customer Support Services category are Freshdesk with 81.01%, Assist AI with 3.88%, Service with 3.70% market share.

Technology Domains Market Share Versus page
Freshdesk 110709 81.01% Microsoft Dynamics 365 for Customer Service vs Freshdesk
Assist AI 5306 3.88% Microsoft Dynamics 365 for Customer Service vs Assist AI
Service 5059 3.70% Microsoft Dynamics 365 for Customer Service vs Service
Wise 3579 2.62% Microsoft Dynamics 365 for Customer Service vs Wise
Chaport Live Chat 1254 0.92% Microsoft Dynamics 365 for Customer Service vs Chaport Live Chat
Solvvy 1110 0.81% Microsoft Dynamics 365 for Customer Service vs Solvvy
Onestop 848 0.62% Microsoft Dynamics 365 for Customer Service vs Onestop
ManageEngine ServiceDesk Plus 669 0.49% Microsoft Dynamics 365 for Customer Service vs ManageEngine ServiceDesk Plus
WebsiteAlive 643 0.47% Microsoft Dynamics 365 for Customer Service vs WebsiteAlive
Salesforce Desk.com 639 0.47% Microsoft Dynamics 365 for Customer Service vs Salesforce Desk.com
Boomtown 472 0.35% Microsoft Dynamics 365 for Customer Service vs Boomtown
Kommunicate 464 0.34% Microsoft Dynamics 365 for Customer Service vs Kommunicate
Influx 403 0.29% Microsoft Dynamics 365 for Customer Service vs Influx
Live Chat Monitoring 324 0.24% Microsoft Dynamics 365 for Customer Service vs Live Chat Monitoring
Shipup 302 0.22% Microsoft Dynamics 365 for Customer Service vs Shipup
HelpSite 259 0.19% Microsoft Dynamics 365 for Customer Service vs HelpSite
Amelia 253 0.19% Microsoft Dynamics 365 for Customer Service vs Amelia
Upscope 227 0.17% Microsoft Dynamics 365 for Customer Service vs Upscope
tuul 218 0.16% Microsoft Dynamics 365 for Customer Service vs tuul
Agent.ai 207 0.15% Microsoft Dynamics 365 for Customer Service vs Agent.ai

Customers of Microsoft Dynamics 365 for Customer Service

Around the world in 2023, over 1639 companies have started using Microsoft Dynamics 365 for Customer Service as Customer Support Services tool.

Customers Employee Range City Region Country Social Links
Ernst & Young 10,000+ London England United Kingdom
Accenture 10,000+ Dublin Leinster Ireland
Rockwell Automation, Inc. 10,000+ Milwaukee Wisconsin United States
Avanade 10,000+ Seattle Washington United States
Cognizant Technology Solutions Corporation 10,000+ Teaneck New Jersey United States
Microsoft Corporation 10,000+ Redmond Washington United States
DXC Technology (fmr CSC) 10,000+ Mclean Virginia United States
CGI, Inc. 10,000+ Montreal Quebec Canada
PricewaterhouseCoopers 10,000+ New York City New York United States
Ford Motor Company 10,000+ Dearborn Michigan United States

Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.

Know More

Microsoft Dynamics 365 for Customer Service Customers by Industry

The three top industries that use Microsoft Dynamics 365 for Customer Service for Customer Support Services are Consulting (66), Crm (66), Recruitment (60).

Microsoft Dynamics 365 for Customer Service Customers by Employee Size

The majority of Microsoft Dynamics 365 for Customer Service’s customers for the customer-support category fall in the company size of 1,000 - 4,999 employees (308 companies), 100 - 249 employees (285 companies), 20 - 49 employees (280 companies).

Microsoft Dynamics 365 for Customer Service Customers by Geography

The top three geographies of Microsoft Dynamics 365 for Customer Service for customer-support are the United States with 785(45.30%), United Kingdom with 212(12.23%), Australia with 112(6.46%) customers respectively.

Employees of Microsoft Dynamics 365 for Customer Service

Download the 6sense Chrome Extension to get verified contact data of Microsoft Dynamics 365 for Customer Service employees

Install Now

FAQ

Find answers to the most often asked questions by users.

Who are the top Microsoft Dynamics 365 for Customer Service competitors?

Microsoft Dynamics 365 for Customer Service’s Top competitors in the customer-support category are Freshdesk, Assist AI, Service. You can view a full list of Microsoft Dynamics 365 for Customer Service competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Microsoft Dynamics 365 for Customer Service and 40,000 other technologies on the internet.You can also compare Microsoft Dynamics 365 for Customer Service and its feature with top competitors here : Microsoft Dynamics 365 for Customer Service vs Freshdesk Microsoft Dynamics 365 for Customer Service vs Assist AI Microsoft Dynamics 365 for Customer Service vs Service .

What is Microsoft Dynamics 365 for Customer Service customer distribution based on company size?

The majority of Microsoft Dynamics 365 for Customer Service’s customers for the customer-support category fall in the company size of 1,000 - 4,999 employees (308 companies), 100 - 249 employees (285 companies), 20 - 49 employees (280 companies). You can view a distribution chart of Microsoft Dynamics 365 for Customer Service customers by company size here.

What is Microsoft Dynamics 365 for Customer Service market share in the customer-support?

Microsoft Dynamics 365 for Customer Service has market share of 1.27% in customer-support market. Microsoft Dynamics 365 for Customer Service competes with 65 competitor tools in customer-support category. The top alternatives for Microsoft Dynamics 365 for Customer Service customer-support tool are Freshdesk with 81.01%, Assist AI with 3.88%, Service with 3.70% market share.

What are the top industries that use Microsoft Dynamics 365 for Customer Service?

Top industries that use Microsoft Dynamics 365 for Customer Service for customer-support are Consulting (66), Crm (66), Recruitment (60).

What are the top countries that use Microsoft Dynamics 365 for Customer Service?

Around the world in 2023, over 1639 companies have started using Microsoft Dynamics 365 for Customer Service as customer-support tool. Companies using Microsoft Dynamics 365 for Customer Service for customer-support are majorly from United States with 785 customers. 45.30% of Microsoft Dynamics 365 for Customer Service customers are from the United States. Other top countries using Microsoft Dynamics 365 for Customer Service are United Kingdom and Australia with 212(12.23%) and 112(6.46%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
Get everything in one place

Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.