Freshdesk
Freshdesk is an online cloud-based customer service software providing helpdesk support.
Market Share of Freshdesk
Current Customer(s)
190254
Market Share (Est.)
92.98%
Ranking
#1
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Wise with 1.82%, Chaport Live Chat with 0.93%, Microsoft Dynamics 365 for Customer Service with 0.67% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wise | 3715 | 1.82% | Freshdesk vs Wise |
| Chaport Live Chat | 1912 | 0.93% | Freshdesk vs Chaport Live Chat |
| Microsoft Dynamics 365 for Customer Service | 1369 | 0.67% | Freshdesk vs Microsoft Dynamics 365 for Customer Service |
| OwnerListens | 1033 | 0.50% | Freshdesk vs OwnerListens |
| Agent.ai | 961 | 0.47% | Freshdesk vs Agent.ai |
| HelpSite | 800 | 0.39% | Freshdesk vs HelpSite |
| ManageEngine ServiceDesk Plus | 590 | 0.29% | Freshdesk vs ManageEngine ServiceDesk Plus |
| Salesforce Desk.com | 419 | 0.20% | Freshdesk vs Salesforce Desk.com |
| Boomtown | 319 | 0.16% | Freshdesk vs Boomtown |
| Dovetail | 291 | 0.14% | Freshdesk vs Dovetail |
| Amelia | 287 | 0.14% | Freshdesk vs Amelia |
| WebsiteAlive | 247 | 0.12% | Freshdesk vs WebsiteAlive |
| Shipup | 241 | 0.12% | Freshdesk vs Shipup |
| Solvvy | 202 | 0.10% | Freshdesk vs Solvvy |
| Upscope | 202 | 0.10% | Freshdesk vs Upscope |
| Live Chat Monitoring | 186 | 0.09% | Freshdesk vs Live Chat Monitoring |
| Next IT | 184 | 0.09% | Freshdesk vs Next IT |
| Textline | 175 | 0.09% | Freshdesk vs Textline |
| Guru | 170 | 0.08% | Freshdesk vs Guru |
| Cyara | 126 | 0.06% | Freshdesk vs Cyara |
Popular Comparisons
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Wise with 1.82%, Chaport Live Chat with 0.93%, Microsoft Dynamics 365 for Customer Service with 0.67% market share.
Freshdesk vs Wise
Freshdesk vs Chaport Live Chat
Freshdesk vs Microsoft Dynamics 365 for Customer Service
Freshdesk vs OwnerListens
Freshdesk vs Agent.ai
Freshdesk vs HelpSite
Freshdesk vs ManageEngine ServiceDesk Plus
Freshdesk vs Salesforce Desk.com
Customers of Freshdesk
Around the world in 2025, over 186630 companies have started using Freshdesk as Customer Support Services tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| IBM | 10,000+ | Armonk | New York | United States |     |
| Azul S.A. | 10,000+ | Barueri | Sao Paulo | Brazil | |
| ARGE Flughafentunnel, Deutschland | 10,000+ | Stuttgart | Baden-Wuerttemberg | Germany | |
| Raiffeisen Schweiz | 10,000+ | Sankt Gallen | Saint Gallen | Switzerland | |
| LifeBridge Health | 10,000+ | Baltimore | Maryland | United States | |
| C. L. Gupta Exports | 10,000+ | Moradabad | Uttar Pradesh | India | |
| University Of Dschang | 10,000+ | Dschang | West | Cameroon | |
| Gaggenau | 10,000+ | Lipsheim | Grand Est | France | |
| MNC Media | 10,000+ | Jakarta | Jakarta | Indonesia | |
| Osakidetza | 10,000+ | Gasteiz / Vitoria | Basque Country | Spain | |
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Freshdesk Customers by Products and Services
The top three products and services offering customers that use Freshdesk for Customer Support Services are Marketing (2357), Education (2206), Digital Marketing (2165).
Customers
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Freshdesk Customers by Employee Size
The majority of Freshdesk's customers for the customer-support category fall in the company size of 20 - 49 employees (51592 companies), 100 - 249 employees (49649 companies), 0 - 9 employees (27166 companies).
Employee Size
Freshdesk Customers by Geography
The top three geographies of Freshdesk for customer-support are the United States with 83695(57.60%), United Kingdom with 14597(10.05%), India with 12115(8.34%) customers respectively.
Customers
Employees of Freshdesk
Also see other Products/Services by Freshdesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshdesk competitors?
Freshdesk’s Top competitors in the customer-support category are Wise, Chaport Live Chat, Microsoft Dynamics 365 for Customer Service. You can view a full list of Freshdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet. You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Wise Freshdesk vs Chaport Live Chat Freshdesk vs Microsoft Dynamics 365 for Customer Service.
What is Freshdesk customer distribution based on company size?
What is Freshdesk market share in the customer-support?
What are the top countries that use Freshdesk?
What are the top industries that use Freshdesk?
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