Freshdesk
Freshdesk is an online cloud-based customer service software providing helpdesk support.
Market Share of Freshdesk
Current Customer(s)
174323
Market Share (Est.)
88.86%
Ranking
#1
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Agent.ai with 2.78%, Microsoft Dynamics 365 for Customer Service with 1.99%, ManageEngine ServiceDesk Plus with 1.11% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Agent.ai | 5458 | 2.78% | Freshdesk vs Agent.ai |
| Microsoft Dynamics 365 for Customer Service | 3901 | 1.99% | Freshdesk vs Microsoft Dynamics 365 for Customer Service |
| ManageEngine ServiceDesk Plus | 2170 | 1.11% | Freshdesk vs ManageEngine ServiceDesk Plus |
| Chaport Live Chat | 1720 | 0.88% | Freshdesk vs Chaport Live Chat |
| OwnerListens | 1188 | 0.61% | Freshdesk vs OwnerListens |
| Dovetail | 902 | 0.46% | Freshdesk vs Dovetail |
| Salesforce Desk.com | 882 | 0.45% | Freshdesk vs Salesforce Desk.com |
| HelpSite | 684 | 0.35% | Freshdesk vs HelpSite |
| Boomtown | 674 | 0.34% | Freshdesk vs Boomtown |
| Guru | 481 | 0.25% | Freshdesk vs Guru |
| Next IT | 377 | 0.19% | Freshdesk vs Next IT |
| Cyara | 331 | 0.17% | Freshdesk vs Cyara |
| Amelia | 328 | 0.17% | Freshdesk vs Amelia |
| Textline | 256 | 0.13% | Freshdesk vs Textline |
| QnA Maker by Microsoft | 243 | 0.12% | Freshdesk vs QnA Maker by Microsoft |
| Shipup | 240 | 0.12% | Freshdesk vs Shipup |
| WebsiteAlive | 203 | 0.10% | Freshdesk vs WebsiteAlive |
| Solvvy | 193 | 0.10% | Freshdesk vs Solvvy |
| Live Chat Monitoring | 156 | 0.08% | Freshdesk vs Live Chat Monitoring |
| Upscope | 155 | 0.08% | Freshdesk vs Upscope |
Popular Comparisons
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Agent.ai with 2.78%, Microsoft Dynamics 365 for Customer Service with 1.99%, ManageEngine ServiceDesk Plus with 1.11% market share.
Freshdesk vs Agent.ai
Freshdesk vs Microsoft Dynamics 365 for Customer Service
Freshdesk vs ManageEngine ServiceDesk Plus
Freshdesk vs Chaport Live Chat
Freshdesk vs OwnerListens
Freshdesk vs Dovetail
Freshdesk vs Salesforce Desk.com
Freshdesk vs HelpSite
Customers of Freshdesk
Around the world in 2026, over 174183 companies have started using Freshdesk as Customer Support Services tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Frasers Group | 10,000+ | London | England | United Kingdom |     |
| Ethekwini Municipality | 10,000+ | Durban | KwaZulu-Natal | South Africa | |
| Zuellig Pharma | 10,000+ | Singapore | Central Singapore | Singapore | |
| SoftServe | 10,000+ | Austin | Texas | United States | |
| Unilever | 10,000+ | London | England | United Kingdom | |
| Cora | 10,000+ | Croissy-Beaubourg | Ile-de-France | France | |
| Ingram Micro | 10,000+ | Irvine | California | United States | |
| Upgrad International | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| PwC | 10,000+ | London | England | United Kingdom | |
| 10,000+ | Hamburg | Hamburg | Germany | |
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Freshdesk Customers by Products and Services
The top three products and services offering customers that use Freshdesk for Customer Support Services are Marketing (2250), Education (2139), Digital Marketing (2081).
Customers
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Freshdesk Customers by Employee Size
The majority of Freshdesk's customers for the customer-support category fall in the company size of 20 - 49 employees (45457 companies), 100 - 249 employees (44232 companies), 0 - 9 employees (22682 companies).
Employee Size
Freshdesk Customers by Geography
The top three geographies of Freshdesk for customer-support are the United States with 78264(57.56%), United Kingdom with 13738(10.10%), India with 11027(8.11%) customers respectively.
Customers
Employees of Freshdesk
Also see other Products/Services by Freshdesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshdesk competitors?
Freshdesk’s Top competitors in the customer-support category are Agent.ai, Microsoft Dynamics 365 for Customer Service, ManageEngine ServiceDesk Plus. You can view a full list of Freshdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet. You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Agent.ai Freshdesk vs Microsoft Dynamics 365 for Customer Service Freshdesk vs ManageEngine ServiceDesk Plus.
What is Freshdesk customer distribution based on company size?
What is Freshdesk market share in the customer-support?
What are the top countries that use Freshdesk?
What are the top industries that use Freshdesk?
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