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Freshdesk

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Freshdesk is an online cloud-based customer service software providing helpdesk support.

Customer Support Services
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Market Share of Freshdesk

Current Customer(s)

190254

Market Share (Est.)

92.98%

Ranking

#1

Top Competitors and Alternatives of Freshdesk

The top three of Freshdesk’s competitors in the Customer Support Services category are Wise with 1.82%, Chaport Live Chat with 0.93%, Microsoft Dynamics 365 for Customer Service with 0.67% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wise37151.82%Freshdesk vs Wise
Chaport Live Chat19120.93%Freshdesk vs Chaport Live Chat
Microsoft Dynamics 365 for Customer Service13690.67%Freshdesk vs Microsoft Dynamics 365 for Customer Service
OwnerListens10330.50%Freshdesk vs OwnerListens
Agent.ai9610.47%Freshdesk vs Agent.ai
HelpSite8000.39%Freshdesk vs HelpSite
ManageEngine ServiceDesk Plus5900.29%Freshdesk vs ManageEngine ServiceDesk Plus
Salesforce Desk.com4190.20%Freshdesk vs Salesforce Desk.com
Boomtown3190.16%Freshdesk vs Boomtown
Dovetail2910.14%Freshdesk vs Dovetail
Amelia2870.14%Freshdesk vs Amelia
WebsiteAlive2470.12%Freshdesk vs WebsiteAlive
Shipup2410.12%Freshdesk vs Shipup
Solvvy2020.10%Freshdesk vs Solvvy
Upscope2020.10%Freshdesk vs Upscope
Live Chat Monitoring1860.09%Freshdesk vs Live Chat Monitoring
Next IT1840.09%Freshdesk vs Next IT
Textline1750.09%Freshdesk vs Textline
Guru1700.08%Freshdesk vs Guru
Cyara1260.06%Freshdesk vs Cyara
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Popular Comparisons

Top Competitors and Alternatives of Freshdesk

The top three of Freshdesk’s competitors in the Customer Support Services category are Wise with 1.82%, Chaport Live Chat with 0.93%, Microsoft Dynamics 365 for Customer Service with 0.67% market share.

Freshdesk vs Wise

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Freshdesk vs Chaport Live Chat

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Freshdesk vs Microsoft Dynamics 365 for Customer Service

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Freshdesk vs OwnerListens

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Freshdesk vs Agent.ai

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Freshdesk vs HelpSite

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Freshdesk vs ManageEngine ServiceDesk Plus

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Freshdesk vs Salesforce Desk.com

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Customers of Freshdesk

Around the world in 2025, over 186630 companies have started using Freshdesk as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
IBM10,000+ArmonkNew YorkUnited States
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Azul S.A.10,000+BarueriSao PauloBrazil
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ARGE Flughafentunnel, Deutschland10,000+StuttgartBaden-WuerttembergGermany
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Raiffeisen Schweiz10,000+Sankt GallenSaint GallenSwitzerland
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LifeBridge Health10,000+BaltimoreMarylandUnited States
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C. L. Gupta Exports10,000+MoradabadUttar PradeshIndia
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University Of Dschang10,000+DschangWestCameroon
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Gaggenau10,000+LipsheimGrand EstFrance
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MNC Media10,000+JakartaJakartaIndonesia
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Osakidetza10,000+Gasteiz / VitoriaBasque CountrySpain
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Freshdesk Customers by Products and Services

The top three products and services offering customers that use Freshdesk for Customer Support Services are Marketing (2357), Education (2206), Digital Marketing (2165).

Customers

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Freshdesk Customers by Employee Size

The majority of Freshdesk's customers for the customer-support category fall in the company size of 20 - 49 employees (51592 companies), 100 - 249 employees (49649 companies), 0 - 9 employees (27166 companies).

Employee Size

Freshdesk Customers by Geography

The top three geographies of Freshdesk for customer-support are the United States with 83695(57.60%), United Kingdom with 14597(10.05%), India with 12115(8.34%) customers respectively.

Customers

Employees of Freshdesk

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Also see other Products/Services by Freshdesk in:

Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshdesk competitors?

Freshdesk’s Top competitors in the customer-support category are Wise, Chaport Live Chat, Microsoft Dynamics 365 for Customer Service. You can view a full list of Freshdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet. You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Wise Freshdesk vs Chaport Live Chat Freshdesk vs Microsoft Dynamics 365 for Customer Service.

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What is Freshdesk customer distribution based on company size?

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What is Freshdesk market share in the customer-support?

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What are the top countries that use Freshdesk?

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What are the top industries that use Freshdesk?

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