Freshdesk

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Freshdesk is an online cloud-based customer service software providing helpdesk support.

Top Competitors and Alternatives of Freshdesk

The top three of Freshdesk’s competitors in the Customer Support Services category are Assist AI with 3.88%, Service with 3.70%, Wise with 2.62% market share.

    Top Competitors and Alternatives of Freshdesk

    The top three of Freshdesk’s competitors in the Customer Support Services category are Assist AI with 3.88%, Service with 3.70%, Wise with 2.62% market share.

    Customers of Freshdesk

    Around the world in 2023, over 87165 companies have started using Freshdesk as Customer Support Services tool.

    Customers Employee Range City Region Country Social Links
    Springer Nature 10,000+ London England United Kingdom
    S&P Global, Inc. 10,000+ New York City New York United States
    Texas A&M University 10,000+ College Station Texas United States
    Skechers USA, Inc. 10,000+ Manhattan Beach California United States
    University Of Alabama At Birmingham 10,000+ Birmingham Alabama United States
    DISH Network Corporation 10,000+ Englewood Colorado United States
    Six Flags 10,000+ Grand Prairie Texas United States
    Shopify 10,000+ Ottawa Ontario Canada
    City Of Austin 10,000+ Austin Texas United States
    University Of Missouri 10,000+ Esther Missouri United States

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    Freshdesk Customers by Industry

    The three top industries that use Freshdesk for Customer Support Services are Marketing (1907), Technology (1785), Digital Marketing (1671).

    Freshdesk Customers by Employee Size

    The majority of Freshdesk’s customers for the customer-support category fall in the company size of 20 - 49 employees (28994 companies), 0 - 9 employees (22804 companies), 100 - 249 employees (17196 companies).

    Freshdesk Customers by Geography

    The top three geographies of Freshdesk for customer-support are the United States with 43709(39.49%), United Kingdom with 9989(9.02%), India with 8163(7.37%) customers respectively.

    Employees of Freshdesk

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Freshdesk competitors?

    Freshdesk’s Top competitors in the customer-support category are Assist AI, Service, Wise. You can view a full list of Freshdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet.You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Assist AI Freshdesk vs Service Freshdesk vs Wise .

    What is Freshdesk customer distribution based on company size?

    The majority of Freshdesk’s customers for the customer-support category fall in the company size of 20 - 49 employees (28994 companies), 0 - 9 employees (22804 companies), 100 - 249 employees (17196 companies). You can view a distribution chart of Freshdesk customers by company size here.

    What is Freshdesk market share in the customer-support?

    Freshdesk has market share of 81.01% in customer-support market. Freshdesk competes with 65 competitor tools in customer-support category. The top alternatives for Freshdesk customer-support tool are Assist AI with 3.88%, Service with 3.70%, Wise with 2.62% market share.

    What are the top industries that use Freshdesk?

    Top industries that use Freshdesk for customer-support are Marketing (1907), Technology (1785), Digital Marketing (1671).

    What are the top countries that use Freshdesk?

    Around the world in 2023, over 87165 companies have started using Freshdesk as customer-support tool. Companies using Freshdesk for customer-support are majorly from United States with 43709 customers. 39.49% of Freshdesk customers are from the United States. Other top countries using Freshdesk are United Kingdom and India with 9989(9.02%) and 8163(7.37%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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