Question 1

What are the different markets in which
        Freshdesk and
        Live Chat Monitoring compete against each other?

Accepted Answer

Freshdesk and
        Live Chat Monitoring compete against each other in
        the Customer Support Services, Contact Center, Customer Experience, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshdesk
        and Live Chat Monitoring compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Freshdesk has a
        88.34%
        market share in comparison to
        Live Chat Monitoring’s
        0.18%.
        Since it has a better market share coverage,
        Freshdesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Live Chat Monitoring holds the
        15th spot.

Question 3

How many customers are acquired by
        Freshdesk and
        Live Chat Monitoring in the
        Customer Support Services segment?

Accepted Answer

Freshdesk has
        109,910 customers and
        Live Chat Monitoring has
        224 customers in the
        Customer Support Services
        segment. Freshdesk has
        109686 more customers than
        Live Chat Monitoring in this category.

Question 4

What are the countries in which
        Freshdesk and
        Live Chat Monitoring has more customers?

Accepted Answer

Freshdesk has more customers in United States, United Kingdom and India.
Live Chat Monitoring has more customers in Australia, United Kingdom and United States.

Freshdesk Vs Live Chat Monitoring : In-Depth Comparison

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Comparing the customer bases of Freshdesk and Live Chat Monitoring

Comparing the market share of Freshdesk and Live Chat Monitoring

Compare Freshdesk vs Live Chat Monitoring customers by geography

Customer Movements for this month

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