Question 1

What are the different markets in which
        Freshdesk and
        OwnerListens compete against each other?

Accepted Answer

Freshdesk and
        OwnerListens compete against each other in
        the Customer Support Services, Business Text Messaging, Contact Center, Customer Experience, Knowledge Management.

Question 2

How does the market share of
        Freshdesk
        and OwnerListens compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Freshdesk has a
        88.34%
        market share in comparison to
        OwnerListens’s
        0.85%.
        Since it has a better market share coverage,
        Freshdesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        OwnerListens holds the
        5th spot.

Question 3

How many customers are acquired by
        Freshdesk and
        OwnerListens in the
        Customer Support Services segment?

Accepted Answer

Freshdesk has
        109,910 customers and
        OwnerListens has
        1,053 customers in the
        Customer Support Services
        segment. Freshdesk has
        108857 more customers than
        OwnerListens in this category.

Question 4

What are the countries in which
        Freshdesk and
        OwnerListens has more customers?

Accepted Answer

Freshdesk has more customers in United States, United Kingdom and India.
OwnerListens has more customers in United States, United Kingdom and Brazil.

Freshdesk Vs OwnerListens : In-Depth Comparison

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Comparing the customer bases of Freshdesk and OwnerListens

Comparing the market share of Freshdesk and OwnerListens

Compare Freshdesk vs OwnerListens customers by geography

Customer Movements for this month

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