Question 1

What are the different markets in which
        Freshdesk and
        Next IT compete against each other?

Accepted Answer

Freshdesk and
        Next IT compete against each other in
        the Customer Support Services, Contact Center, Customer Experience, Help Desk And Ticketing, Knowledge Management.

Question 2

How does the market share of
        Freshdesk
        and Next IT compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Freshdesk has a
        88.34%
        market share in comparison to
        Next IT’s
        0.16%.
        Since it has a better market share coverage,
        Freshdesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Next IT holds the
        18th spot.

Question 3

How many customers are acquired by
        Freshdesk and
        Next IT in the
        Customer Support Services segment?

Accepted Answer

Freshdesk has
        109,910 customers and
        Next IT has
        195 customers in the
        Customer Support Services
        segment. Freshdesk has
        109715 more customers than
        Next IT in this category.

Question 4

What are the countries in which
        Freshdesk and
        Next IT has more customers?

Accepted Answer

Freshdesk has more customers in United States, United Kingdom and India.
Next IT has more customers in United States, United Kingdom and Australia.

Freshdesk Vs Next IT : In-Depth Comparison

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Comparing the customer bases of Freshdesk and Next IT

Comparing the market share of Freshdesk and Next IT

Compare Freshdesk vs Next IT customers by geography

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