Interactive Voice Response (IVR)
Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
38
Technologies Tracked
221335
Companies Tracked
Categories related to Interactive Voice Response (IVR)
Top 5 Interactive Voice Response (IVR) technologies in 2026
Over 221335 companies are using Interactive Voice Response (IVR) tools. Zendesk with 81.51% market share (180414 customers), Genesys with 5.08% market share (11246 customers), Genesys PureCloud with 4.77% market share (10554 customers).
Technology
Market Share (Est.)
Customers
81.51%
180414
5.08%
11246
4.77%
10554
2.24%
4952
1.65%
3650
Others
4.75%
10519
Interactive Voice Response (IVR) Customers by Employee Size
The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (67174 companies), 20 - 49 employees (50783 companies), 100 - 249 employees (35940 companies).
Employee Size
Interactive Voice Response (IVR) Customers by Geography
Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 103881 (59.58%), United Kingdom with 16271 (9.33%), Brazil with 8350 (4.79%) customers respectively.
Customers
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Interactive Voice Response (IVR) Customers by Industry
Top industries that use Interactive Voice Response (IVR) for Marketing (2130), Technology (2020), Software Development (1795).
Customers
Market Share for Top Interactive Voice Response (IVR) Technologies
Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Zendesk | 180414 | 81.51 |
| 2 | Genesys | 11246 | 5.08 |
| 3 | Genesys PureCloud | 10554 | 4.77 |
| 4 | Five9 | 4952 | 2.24 |
| 5 | NICE inContact | 3650 | 1.65 |
| 6 | Talkdesk | 2849 | 1.29 |
| 7 | NewVoiceMedia | 2714 | 1.23 |
| 8 | LiveOps | 1641 | 0.74 |
| 9 | MessageBird | 670 | 0.30 |
| 10 | MiContact Center | 542 | 0.24 |
| 11 | RingCentral Contact Center | 507 | 0.23 |
| 12 | CallFire | 230 | 0.10 |
| 13 | Bright Pattern | 187 | 0.08 |
| 14 | UJET | 149 | 0.07 |
| 15 | PhoneBurner | 149 | 0.07 |
| 16 | Kixie | 132 | 0.06 |
| 17 | Sharpen | 123 | 0.06 |
| 18 | Magnetic North | 104 | 0.05 |
| 19 | Ameyo | 83 | 0.04 |
| 20 | Aspect Zipwire | 73 | 0.03 |
| 21 | Convoso | 70 | 0.03 |
| 22 | FluentStream | 53 | 0.02 |
| 23 | uContact | 36 | 0.02 |
| 24 | Plum Voice Hosted IVR | 36 | 0.02 |
| 25 | Aspect CXP Pro | 31 | 0.01 |
| 26 | Pacific Timesheet | 30 | 0.01 |
| 27 | 3CLogic | 25 | 0.01 |
| 28 | TollFreeForwarding | 14 | 0.01 |
| 29 | Snapforce | 13 | 0.01 |
| 30 | contactSPACE | 10 | 0.00 |
| 31 | Cisco Unified IP Interactive Voice Response | 9 | 0.00 |
| 32 | Ytel Platform | 8 | 0.00 |
| 33 | Connect First | 7 | 0.00 |
| 34 | Five9 IVR | 7 | 0.00 |
| 35 | IVR Guru | 6 | 0.00 |
| 36 | Voxibot the Voximal stack | 5 | 0.00 |
| 37 | Survox | 4 | 0.00 |
| 38 | IBM WebSphere Voice Response for AIX | 2 | 0.00 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Interactive Voice Response (IVR) software market leaders?
Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, Genesys PureCloud. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.
How many companies use Interactive Voice Response (IVR) software these days?
Which company has the most significant market share in the Interactive Voice Response (IVR) software space?
What are the top industries that usually use Interactive Voice Response (IVR) softwares?
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