Interactive Voice Response (IVR)
Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
36
Technologies Tracked
182345
Companies Tracked
Categories related to Interactive Voice Response (IVR)
Top 5 Interactive Voice Response (IVR) technologies in 2025
Over 182345 companies are using Interactive Voice Response (IVR) tools. Zendesk with 90.75% market share (165482 customers), Genesys with 2.50% market share (4552 customers), NICE inContact with 1.58% market share (2883 customers).
Technology
Market Share (Est.)
Customers
90.75%
165482
2.50%
4552
1.58%
2883
1.52%
2776
1.52%
2773
Others
2.13%
3879
Interactive Voice Response (IVR) Customers by Employee Size
The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (56703 companies), 20 - 49 employees (47652 companies), 100 - 249 employees (31248 companies).
Employee Size
Interactive Voice Response (IVR) Customers by Geography
Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 79023 (56.77%), United Kingdom with 14428 (10.37%), Australia with 6995 (5.03%) customers respectively.
Customers
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Interactive Voice Response (IVR) Customers by Industry
Top industries that use Interactive Voice Response (IVR) for Marketing (1750), Technology (1590), Software (1371).
Customers
Market Share for Top Interactive Voice Response (IVR) Technologies
Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Zendesk | 165482 | 90.75 |
| 2 | Genesys | 4552 | 2.50 |
| 3 | NICE inContact | 2883 | 1.58 |
| 4 | Five9 | 2776 | 1.52 |
| 5 | Genesys PureCloud | 2773 | 1.52 |
| 6 | Talkdesk | 1298 | 0.71 |
| 7 | NewVoiceMedia | 941 | 0.52 |
| 8 | MessageBird | 600 | 0.33 |
| 9 | RingCentral Contact Center | 212 | 0.12 |
| 10 | MiContact Center | 189 | 0.10 |
| 11 | CallFire | 131 | 0.07 |
| 12 | Bright Pattern | 80 | 0.04 |
| 13 | UJET | 64 | 0.04 |
| 14 | PhoneBurner | 64 | 0.04 |
| 15 | Kixie | 42 | 0.02 |
| 16 | Plum Voice Hosted IVR | 42 | 0.02 |
| 17 | Magnetic North | 37 | 0.02 |
| 18 | Sharpen | 37 | 0.02 |
| 19 | Aspect Zipwire | 31 | 0.02 |
| 20 | contactSPACE | 17 | 0.01 |
| 21 | Aspect CXP Pro | 15 | 0.01 |
| 22 | Convoso | 14 | 0.01 |
| 23 | Connect First | 8 | 0.00 |
| 24 | IVR Guru | 8 | 0.00 |
| 25 | Ameyo | 6 | 0.00 |
| 26 | Survox | 6 | 0.00 |
| 27 | 3CLogic | 5 | 0.00 |
| 28 | Voxibot the Voximal stack | 5 | 0.00 |
| 29 | Ytel Platform | 4 | 0.00 |
| 30 | FluentStream | 4 | 0.00 |
| 31 | Snapforce | 4 | 0.00 |
| 32 | Cisco Unified IP Interactive Voice Response | 4 | 0.00 |
| 33 | uContact | 3 | 0.00 |
| 34 | VBVoice | 3 | 0.00 |
| 35 | Five9 IVR | 3 | 0.00 |
| 36 | TollFreeForwarding | 2 | 0.00 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Interactive Voice Response (IVR) software market leaders?
Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, NICE inContact. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.
How many companies use Interactive Voice Response (IVR) software these days?
Which company has the most significant market share in the Interactive Voice Response (IVR) software space?
What are the top industries that usually use Interactive Voice Response (IVR) softwares?
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