Interactive Voice Response (IVR)

Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

36

Technologies Tracked

182345

Companies Tracked

Categories related to Interactive Voice Response (IVR)

Communication
Web And Video Conferencing
Email Management
VoIP And SIP
Cloud Business Telephony

Top 5 Interactive Voice Response (IVR) technologies in 2025

Over 182345 companies are using Interactive Voice Response (IVR) tools. Zendesk with 90.75% market share (165482 customers), Genesys with 2.50% market share (4552 customers), NICE inContact with 1.58% market share (2883 customers).

Technology

Market Share (Est.)

Customers

  • Zendesk

    90.75%

    165482

  • Genesys

    2.50%

    4552

  • NICE inContact

    1.58%

    2883

  • Five9

    1.52%

    2776

  • Genesys PureCloud

    1.52%

    2773

  • Others

    2.13%

    3879

  • Interactive Voice Response (IVR) Customers by Employee Size

    The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (56703 companies), 20 - 49 employees (47652 companies), 100 - 249 employees (31248 companies).

    Employee Size

    Interactive Voice Response (IVR) Customers by Geography

    Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 79023 (56.77%), United Kingdom with 14428 (10.37%), Australia with 6995 (5.03%) customers respectively.

    Customers

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    Interactive Voice Response (IVR) Customers by Industry

    Top industries that use Interactive Voice Response (IVR) for Marketing (1750), Technology (1590), Software (1371).

    Customers

    Market Share for Top Interactive Voice Response (IVR) Technologies

    Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Zendesk16548290.75
    2Genesys45522.50
    3NICE inContact28831.58
    4Five927761.52
    5Genesys PureCloud27731.52
    6Talkdesk12980.71
    7NewVoiceMedia9410.52
    8MessageBird6000.33
    9RingCentral Contact Center2120.12
    10MiContact Center1890.10
    11CallFire1310.07
    12Bright Pattern800.04
    13UJET640.04
    14PhoneBurner640.04
    15Kixie420.02
    16Plum Voice Hosted IVR420.02
    17Magnetic North370.02
    18Sharpen370.02
    19Aspect Zipwire310.02
    20contactSPACE170.01
    21Aspect CXP Pro150.01
    22Convoso140.01
    23Connect First80.00
    24IVR Guru80.00
    25Ameyo60.00
    26Survox60.00
    273CLogic50.00
    28Voxibot the Voximal stack50.00
    29Ytel Platform40.00
    30FluentStream40.00
    31Snapforce40.00
    32Cisco Unified IP Interactive Voice Response40.00
    33uContact30.00
    34VBVoice30.00
    35Five9 IVR30.00
    36TollFreeForwarding20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Interactive Voice Response (IVR) software market leaders?

    Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, NICE inContact. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.

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    How many companies use Interactive Voice Response (IVR) software these days?

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    Which company has the most significant market share in the Interactive Voice Response (IVR) software space?

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    What are the top industries that usually use Interactive Voice Response (IVR) softwares?

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    Popular Comparisons

    Zendesk vs Genesys

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