Interactive Voice Response (IVR)
Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
38
Technologies Tracked
218271
Companies Tracked
Categories related to Interactive Voice Response (IVR)
Top 5 Interactive Voice Response (IVR) technologies in 2026
Over 218271 companies are using Interactive Voice Response (IVR) tools. Zendesk with 85.07% market share (185685 customers), Genesys PureCloud with 5.45% market share (11901 customers), Genesys with 3.32% market share (7242 customers).
Technology
Market Share (Est.)
Customers
85.07%
185685
5.45%
11901
3.32%
7242
1.58%
3440
1.40%
3061
Others
3.18%
6942
Interactive Voice Response (IVR) Customers by Employee Size
The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (76225 companies), 20 - 49 employees (49070 companies), 100 - 249 employees (31622 companies).
Employee Size
Interactive Voice Response (IVR) Customers by Geography
Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 102494 (59.82%), United Kingdom with 16116 (9.41%), Canada with 7957 (4.64%) customers respectively.
Customers
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Interactive Voice Response (IVR) Customers by Industry
Top industries that use Interactive Voice Response (IVR) for Marketing (1848), Technology (1662), Software Development (1415).
Customers
Market Share for Top Interactive Voice Response (IVR) Technologies
Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Zendesk | 185685 | 85.07 |
| 2 | Genesys PureCloud | 11901 | 5.45 |
| 3 | Genesys | 7242 | 3.32 |
| 4 | Five9 | 3440 | 1.58 |
| 5 | NICE inContact | 3061 | 1.40 |
| 6 | Talkdesk | 2312 | 1.06 |
| 7 | NewVoiceMedia | 1385 | 0.63 |
| 8 | LiveOps | 1011 | 0.46 |
| 9 | MessageBird | 550 | 0.25 |
| 10 | MiContact Center | 297 | 0.14 |
| 11 | RingCentral Contact Center | 279 | 0.13 |
| 12 | CallFire | 171 | 0.08 |
| 13 | Bright Pattern | 153 | 0.07 |
| 14 | Sharpen | 89 | 0.04 |
| 15 | UJET | 86 | 0.04 |
| 16 | PhoneBurner | 82 | 0.04 |
| 17 | Ameyo | 76 | 0.03 |
| 18 | Kixie | 62 | 0.03 |
| 19 | Magnetic North | 56 | 0.03 |
| 20 | FluentStream | 45 | 0.02 |
| 21 | Aspect Zipwire | 45 | 0.02 |
| 22 | Convoso | 43 | 0.02 |
| 23 | Plum Voice Hosted IVR | 37 | 0.02 |
| 24 | 3CLogic | 29 | 0.01 |
| 25 | uContact | 19 | 0.01 |
| 26 | Pacific Timesheet | 19 | 0.01 |
| 27 | Aspect CXP Pro | 15 | 0.01 |
| 28 | TollFreeForwarding | 13 | 0.01 |
| 29 | contactSPACE | 11 | 0.01 |
| 30 | Snapforce | 9 | 0.00 |
| 31 | Ytel Platform | 8 | 0.00 |
| 32 | Connect First | 8 | 0.00 |
| 33 | Cisco Unified IP Interactive Voice Response | 8 | 0.00 |
| 34 | Five9 IVR | 6 | 0.00 |
| 35 | IVR Guru | 6 | 0.00 |
| 36 | Voxibot the Voximal stack | 5 | 0.00 |
| 37 | Survox | 5 | 0.00 |
| 38 | MDCall | 2 | 0.00 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Interactive Voice Response (IVR) software market leaders?
Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys PureCloud, Genesys. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.
How many companies use Interactive Voice Response (IVR) software these days?
Which company has the most significant market share in the Interactive Voice Response (IVR) software space?
What are the top industries that usually use Interactive Voice Response (IVR) softwares?
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