Interactive Voice Response (IVR)

Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

193863

Companies

Movements

Categories related to Interactive Voice Response (IVR)

Top 5 Interactive Voice Response (IVR) technologies in 2023

Over 193,863 companies are using Interactive Voice Response (IVR) tools. Zendesk with 90.08% market share (174,638 customers), Genesys with 3.10% market share (6,018 customers), NICE inContact with 1.69% market share (3,272 customers),

Zendesk

90.08 %

Market Share

174638

Customers
Genesys

3.10 %

Market Share

6018

Customers
NICE inContact

1.69 %

Market Share

3272

Customers
Five9

1.48 %

Market Share

2867

Customers
Genesys PureCloud

1.13 %

Market Share

2181

Customers
Others

2.52 %

Market Share

4887

Customers

Interactive Voice Response (IVR) Customers by Employee Size

The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (63,518 companies), 20 - 49 employees (53,529 companies), 100 - 249 employees (22,762 companies).

Interactive Voice Response (IVR) Customers by Geography

Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 91,306 (57.77%), United Kingdom with 17,658 (11.17%), India with 8,334 (5.27%) customers respectively.

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Interactive Voice Response (IVR) Customers by Industry

Top industries that use Interactive Voice Response (IVR) for Professional Services (45,171), Technology (43,361), Retail and CPG (25,279).

Market Share for Top Interactive Voice Response (IVR) Technologies

Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Zendesk	174638	90.08 (%)
2	Genesys	6018	3.10 (%)
3	NICE inContact	3272	1.69 (%)
4	Five9	2867	1.48 (%)
5	Genesys PureCloud	2181	1.13 (%)
6	NewVoiceMedia	1179	0.61 (%)
7	Talkdesk	765	0.39 (%)
8	MessageBird	672	0.35 (%)
9	Ameyo	287	0.15 (%)
10	MiContact Center	274	0.14 (%)
11	CallFire	261	0.13 (%)
12	Cloudagent	206	0.11 (%)
13	TollFreeForwarding	188	0.10 (%)
14	RingCentral Contact Center	128	0.07 (%)
15	Bright Pattern	126	0.06 (%)
16	Smart Queue by AVOXI	109	0.06 (%)
17	PhoneBurner	79	0.04 (%)
18	Kixie	78	0.04 (%)
19	UJET	68	0.04 (%)
20	Magnetic North	52	0.03 (%)
21	Sharpen	48	0.02 (%)
22	Plum Voice Hosted IVR	46	0.02 (%)
23	Aspect Zipwire	44	0.02 (%)
24	Convoso	41	0.02 (%)
25	FluentStream	36	0.02 (%)
26	Pacific Timesheet	22	0.01 (%)
27	Snapforce	22	0.01 (%)
28	Noble Solution Suite	22	0.01 (%)
29	Aspect CXP Pro	18	0.01 (%)
30	Connect First	16	0.01 (%)
31	contactSPACE	15	0.01 (%)
32	Nectar Desk	15	0.01 (%)
33	Ytel Platform	13	0.01 (%)
34	Survox	12	0.01 (%)
35	IVR Guru	12	0.01 (%)
36	CloudCall	8	0.00 (%)
37	Voxibot the Voximal stack	5	0.00 (%)
38	Five9 IVR	4	0.00 (%)
39	uContact	4	0.00 (%)
40	VBVoice	3	0.00 (%)
41	IBM WebSphere Voice Response for AIX	3	0.00 (%)
42	3CLogic	2	0.00 (%)
43	LiveOps	2	0.00 (%)
44	Cisco Unified IP Interactive Voice Response	2	0.00 (%)

Technology	Market share
Zendesk	90.08 (%)
Genesys	3.10 (%)
NICE inContact	1.69 (%)
Five9	1.48 (%)
Genesys PureCloud	1.13 (%)
NewVoiceMedia	0.61 (%)
Talkdesk	0.39 (%)
MessageBird	0.35 (%)
Ameyo	0.15 (%)
MiContact Center	0.14 (%)
CallFire	0.13 (%)
Cloudagent	0.11 (%)
TollFreeForwarding	0.10 (%)
RingCentral Contact Center	0.07 (%)
Bright Pattern	0.06 (%)
Smart Queue by AVOXI	0.06 (%)
PhoneBurner	0.04 (%)
Kixie	0.04 (%)
UJET	0.04 (%)
Magnetic North	0.03 (%)
Sharpen	0.02 (%)
Plum Voice Hosted IVR	0.02 (%)
Aspect Zipwire	0.02 (%)
Convoso	0.02 (%)
FluentStream	0.02 (%)
Pacific Timesheet	0.01 (%)
Snapforce	0.01 (%)
Noble Solution Suite	0.01 (%)
Aspect CXP Pro	0.01 (%)
Connect First	0.01 (%)
contactSPACE	0.01 (%)
Nectar Desk	0.01 (%)
Ytel Platform	0.01 (%)
Survox	0.01 (%)
IVR Guru	0.01 (%)
CloudCall	0.00 (%)
Voxibot the Voximal stack	0.00 (%)
Five9 IVR	0.00 (%)
uContact	0.00 (%)
VBVoice	0.00 (%)
IBM WebSphere Voice Response for AIX	0.00 (%)
3CLogic	0.00 (%)
LiveOps	0.00 (%)
Cisco Unified IP Interactive Voice Response	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Interactive Voice Response (IVR) software market leaders?

Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, NICE inContact. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.

How many companies use Interactive Voice Response (IVR) software these days?

Around the world in 2023, over 201,770 companies are currently using one or more Interactive Voice Response (IVR) software. Out of these, there are 91,306 companies using Interactive Voice Response (IVR) tools that are originally from the United States .

Which company has the most significant market share in the Interactive Voice Response (IVR) software space?

The top few companies that have the most significant market share in the Interactive Voice Response (IVR) space are Zendesk with 90.08 % of market share, and Genesys with 3.10 % of market share and NICE inContact with 1.69 % of market share . Check for other Interactive Voice Response (IVR) technologies market share here.

What are the top industries that usually use Interactive Voice Response (IVR) softwares?

The top industries that use Interactive Voice Response (IVR) software are Professional Services (45,171) , Technology (43,361) , Retail and CPG (25,279) .