Genesys PureCloud
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
Market Share of Genesys PureCloud
Current Customer(s)
3658
Market Share (Est.)
1.80%
Ranking
#3
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 87.64%, Genesys with 3.91%, Five9 with 1.75% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 87.64%, Genesys with 3.91%, Five9 with 1.75% market share.
Genesys PureCloud vs Zendesk
Genesys PureCloud vs Genesys
Genesys PureCloud vs Five9
Genesys PureCloud vs NICE inContact
Genesys PureCloud vs Talkdesk
Genesys PureCloud vs NewVoiceMedia
Genesys PureCloud vs LiveOps
Genesys PureCloud vs MessageBird
Customers of Genesys PureCloud
Around the world in 2025, over 3651 companies have started using Genesys PureCloud as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| VERIZON BUSINESS GLOBAL LLC | 10,000+ | Lake Mary | Florida | United States |    |
| Truist | 10,000+ | Charlotte | North Carolina | United States |  |
| Tahto | 10,000+ | Goiania | Goias | Brazil | |
| Vodafone | 10,000+ | London | England | United Kingdom | |
| Co-op | 10,000+ | Manchester | England | United Kingdom | |
| Academy | 10,000+ | Katy | Texas | United States | |
| BD | 10,000+ | Franklin Lakes | New Jersey | United States | |
| Abbott | 10,000+ | North Chicago | Illinois | United States | |
| NetApp | 10,000+ | San Jose | California | United States | |
| PPD | 10,000+ | Waltham | Massachusetts | United States | |
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Genesys PureCloud Customers by Products and Services
The top three products and services offering customers that use Genesys PureCloud for Interactive Voice Response (IVR) are Insurance (113), Cloud Services (99), Financial Services (97).
Customers
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Genesys PureCloud Customers by Employee Size
The majority of Genesys PureCloud's customers for the ivr category fall in the company size of 100 - 249 employees (605 companies), 1,000 - 4,999 employees (584 companies), 10,000+ employees (571 companies).
Employee Size
Genesys PureCloud Customers by Geography
The top three geographies of Genesys PureCloud for ivr are the United States with 1581(56.26%), Australia with 384(13.67%), United Kingdom with 175(6.23%) customers respectively.
Customers
Employees of Genesys PureCloud
Also see other Products/Services by Genesys PureCloud in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys PureCloud competitors?
Genesys PureCloud’s Top competitors in the ivr category are Zendesk, Genesys, Five9. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs Zendesk Genesys PureCloud vs Genesys Genesys PureCloud vs Five9.
What is Genesys PureCloud customer distribution based on company size?
What is Genesys PureCloud market share in the ivr?
What are the top countries that use Genesys PureCloud?
What are the top industries that use Genesys PureCloud?
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