Genesys PureCloud
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
Market Share of Genesys PureCloud
Current Customer(s)
10554
Market Share (Est.)
4.77%
Ranking
#3
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 81.51%, Genesys with 5.08%, Five9 with 2.24% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 81.51%, Genesys with 5.08%, Five9 with 2.24% market share.
Genesys PureCloud vs Zendesk
Genesys PureCloud vs Genesys
Genesys PureCloud vs Five9
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Genesys PureCloud vs NewVoiceMedia
Genesys PureCloud vs LiveOps
Genesys PureCloud vs MessageBird
Customers of Genesys PureCloud
Around the world in 2026, over 10500 companies have started using Genesys PureCloud as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Palo Alto Networks | 10,000+ | Santa Clara | California | United States |     |
| United States Postal Service | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Macy's | 10,000+ | New York City | New York | United States | |
| Truist | 10,000+ | Charlotte | North Carolina | United States | |
| Geodis | 10,000+ | Levallois-Perret | Ile-de-France | France | |
| Flight Centre Travel Group Limited | 10,000+ | South Brisbane | Queensland | Australia | |
| Telia | 10,000+ | Solna | Stockholm | Sweden | |
| Dentsu Group Inc. | 10,000+ | Tokyo | Tokyo | Japan | |
| Henkel | 10,000+ | Duesseldorf | North Rhine-Westphalia | Germany | |
| Toyota | 10,000+ | Toyota | Aichi | Japan | |
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Genesys PureCloud Customers by Products and Services
The top three products and services offering customers that use Genesys PureCloud for Interactive Voice Response (IVR) are Insurance (177), Cloud Services (138), Financial Services (135).
Customers
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Genesys PureCloud Customers by Employee Size
The majority of Genesys PureCloud's customers for the ivr category fall in the company size of 0 - 9 employees (4361 companies), 20 - 49 employees (1100 companies), 100 - 249 employees (977 companies).
Employee Size
Genesys PureCloud Customers by Geography
The top three geographies of Genesys PureCloud for ivr are the United States with 6752(73.70%), Australia with 549(5.99%), United Kingdom with 458(5.00%) customers respectively.
Customers
Employees of Genesys PureCloud
Also see other Products/Services by Genesys PureCloud in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys PureCloud competitors?
Genesys PureCloud’s Top competitors in the ivr category are Zendesk, Genesys, Five9. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs Zendesk Genesys PureCloud vs Genesys Genesys PureCloud vs Five9.
What is Genesys PureCloud customer distribution based on company size?
What is Genesys PureCloud market share in the ivr?
What are the top countries that use Genesys PureCloud?
What are the top industries that use Genesys PureCloud?
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