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NICE inContact

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NICE inContact's cloud call center software enables better customer service with automatic call distribution , interactive voice response , skills-bas...Read more

Interactive Voice Response (IVR)
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Market Share of NICE inContact

Current Customer(s)

3391

Market Share (Est.)

1.77%

Ranking

#4

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.85%, Genesys with 3.50%, Five9 with 1.78% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16976288.85%NICE inContact vs Zendesk
Genesys66913.50%NICE inContact vs Genesys
Five934011.78%NICE inContact vs Five9
Genesys PureCloud30501.60%NICE inContact vs Genesys PureCloud
NewVoiceMedia14450.76%NICE inContact vs NewVoiceMedia
Talkdesk8780.46%NICE inContact vs Talkdesk
MessageBird7180.38%NICE inContact vs MessageBird
MiContact Center2800.15%NICE inContact vs MiContact Center
Cloudagent2370.12%NICE inContact vs Cloudagent
CallFire2230.12%NICE inContact vs CallFire
RingCentral Contact Center1860.10%NICE inContact vs RingCentral Contact Center
Bright Pattern1060.06%NICE inContact vs Bright Pattern
UJET840.04%NICE inContact vs UJET
Magnetic North810.04%NICE inContact vs Magnetic North
Plum Voice Hosted IVR700.04%NICE inContact vs Plum Voice Hosted IVR
Sharpen670.04%NICE inContact vs Sharpen
PhoneBurner540.03%NICE inContact vs PhoneBurner
Nectar Desk510.03%NICE inContact vs Nectar Desk
Aspect Zipwire470.02%NICE inContact vs Aspect Zipwire
Kixie430.02%NICE inContact vs Kixie
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Popular Comparisons

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.85%, Genesys with 3.50%, Five9 with 1.78% market share.

NICE inContact vs Zendesk

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NICE inContact vs Genesys

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NICE inContact vs Five9

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NICE inContact vs Genesys PureCloud

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NICE inContact vs NewVoiceMedia

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NICE inContact vs Talkdesk

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NICE inContact vs MessageBird

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NICE inContact vs MiContact Center

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Customers of NICE inContact

Around the world in 2024, over 3391 companies have started using NICE inContact as Interactive Voice Response (IVR) tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Hospital Sisters Health System10,000+SpringfieldIllinoisUnited States
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Screwfix10,000+YeovilEnglandUnited Kingdom
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Johns Hopkins University10,000+BaltimoreMarylandUnited States
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Avery Dennison Corporation10,000+GlendaleCaliforniaUnited States
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TruGreen10,000+MemphisTennesseeUnited States
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US Army10,000+ArlingtonVirginiaUnited States
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US Navy10,000+Washington, D.C.Washington, D.C.United States
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Banfield Pet Hospital10,000+VancouverWashingtonUnited States
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Hartford HealthCare10,000+HartfordConnecticutUnited States
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Caliber Collision10,000+LewisvilleTexasUnited States
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NICE inContact Customers by Products and Services

The top three products and services offering customers that use NICE inContact for Interactive Voice Response (IVR) are Managed Services (36), Consulting (34), Cybersecurity (32).

Customers

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NICE inContact Customers by Employee Size

The majority of NICE inContact's customers for the ivr category fall in the company size of 0 - 9 employees (1060 companies), 20 - 49 employees (444 companies), 100 - 249 employees (390 companies).

Employee Size

NICE inContact Customers by Geography

The top three geographies of NICE inContact for ivr are the United States with 2959(89.97%), United Kingdom with 108(3.28%), Canada with 82(2.49%) customers respectively.

Customers

Employees of NICE inContact

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Also see other Products/Services by NICE inContact in:

Communication
Contact Center
Cloud Contact Center Software
Call Recording
Predictive Dialer

FAQ

Find answers to the most often asked questions by users.

Who are the top NICE inContact competitors?

NICE inContact’s Top competitors in the ivr category are Zendesk, Genesys, Five9. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Zendesk NICE inContact vs Genesys NICE inContact vs Five9.

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What is NICE inContact customer distribution based on company size?

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What is NICE inContact market share in the ivr?

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What are the top countries that use NICE inContact?

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What are the top industries that use NICE inContact?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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