NICE inContact
NICE inContact's cloud call center software enables better customer service with automatic call distribution , interactive voice response , skills-bas...Read more
Market Share of NICE inContact
Current Customer(s)
3051
Market Share (Est.)
1.74%
Ranking
#3
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.09%, Genesys with 2.58%, Genesys PureCloud with 1.70% market share.
Popular Comparisons
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.09%, Genesys with 2.58%, Genesys PureCloud with 1.70% market share.
NICE inContact vs Zendesk
NICE inContact vs Genesys
NICE inContact vs Genesys PureCloud
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NICE inContact vs Talkdesk
NICE inContact vs NewVoiceMedia
NICE inContact vs MessageBird
NICE inContact vs RingCentral Contact Center
Customers of NICE inContact
Around the world in 2025, over 3051 companies have started using NICE inContact as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Dasa | 10,000+ | Barueri | Sao Paulo | Brazil |     |
| Internal Revenue Service | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Rate | 10,000+ | Chicago | Illinois | United States | |
| iQor | 10,000+ | Fort Lauderdale | Florida | United States | |
| Banco Do Brasil | 10,000+ | Brasilia | Federal District | Brazil | |
| TruGreen | 10,000+ | Memphis | Tennessee | United States | |
| ABN AMRO Clearing Bank | 10,000+ | Amsterdam | North Holland | Netherlands | |
| University Of Southern California | 10,000+ | Los Angeles | California | United States | |
| Marriott International, Inc. | 10,000+ | Los Angeles | California | United States | |
| Nestlé Nespresso SA | 10,000+ | Lausanne | Vaud | Switzerland | |
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NICE inContact Customers by Products and Services
The top three products and services offering customers that use NICE inContact for Interactive Voice Response (IVR) are Insurance (32), Financial Services (31), Managed Services (29).
Customers
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NICE inContact Customers by Employee Size
The majority of NICE inContact's customers for the ivr category fall in the company size of 0 - 9 employees (835 companies), 20 - 49 employees (445 companies), 100 - 249 employees (351 companies).
Employee Size
NICE inContact Customers by Geography
The top three geographies of NICE inContact for ivr are the United States with 2660(89.71%), United Kingdom with 87(2.93%), Canada with 72(2.43%) customers respectively.
Customers
Employees of NICE inContact
Also see other Products/Services by NICE inContact in:
FAQ
Find answers to the most often asked questions by users.
Who are the top NICE inContact competitors?
NICE inContact’s Top competitors in the ivr category are Zendesk, Genesys, Genesys PureCloud. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Zendesk NICE inContact vs Genesys NICE inContact vs Genesys PureCloud.
What is NICE inContact customer distribution based on company size?
What is NICE inContact market share in the ivr?
What are the top countries that use NICE inContact?
What are the top industries that use NICE inContact?
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