NICE inContact's cloud call center software enables better customer service with automatic call distribution , interactive voice response , skills-bas...Read more
Current Customer(s)
Market Share (Est.)
Ranking
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.72%, Genesys with 2.45%, Genesys PureCloud with 1.55% market share.
Popular Comparisons
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.72%, Genesys with 2.45%, Genesys PureCloud with 1.55% market share.
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NICE inContact vs Genesys
NICE inContact vs Genesys PureCloud
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Around the world in 2025, over 2896 companies have started using NICE inContact as Interactive Voice Response (IVR) tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
US Army | 10,000+ | Arlington | Virginia | United States | |
Clarivate | 10,000+ | London | England | United Kingdom | |
Informa | 10,000+ | London | England | United Kingdom | |
Sutherland | 10,000+ | Pittsford | New York | United States | |
Government Of Alberta | 10,000+ | Edmonton | Alberta | Canada | |
Trane Technologies | 10,000+ | Swords | Leinster | Ireland | |
Slalom | 10,000+ | Seattle | Washington | United States | |
Quest Diagnostics | 10,000+ | Secaucus | New Jersey | United States | |
SAIC | 10,000+ | Reston | Virginia | United States | |
Hartford HealthCare | 10,000+ | Hartford | Connecticut | United States |
The top three products and services offering customers that use NICE inContact for Interactive Voice Response (IVR) are Managed Services (31), Consulting (27), Customer Service (26).
Customers
The majority of NICE inContact's customers for the ivr category fall in the company size of 0 - 9 employees (841 companies), 20 - 49 employees (431 companies), 100 - 249 employees (350 companies).
Employee Size
The top three geographies of NICE inContact for ivr are the United States with 2606(91.60%), Canada with 73(2.57%), United Kingdom with 61(2.14%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top NICE inContact competitors?
NICE inContact’s Top competitors in the ivr category are Zendesk, Genesys, Genesys PureCloud. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Zendesk NICE inContact vs Genesys NICE inContact vs Genesys PureCloud.
What is NICE inContact customer distribution based on company size?
What is NICE inContact market share in the ivr?
What are the top countries that use NICE inContact?
What are the top industries that use NICE inContact?
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