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NICE inContact

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NICE inContact's cloud call center software enables better customer service with automatic call distribution , interactive voice response , skills-bas...Read more

Interactive Voice Response (IVR)
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Market Share of NICE inContact

Current Customer(s)

2896

Market Share (Est.)

1.61%

Ranking

#3

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.72%, Genesys with 2.45%, Genesys PureCloud with 1.55% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16325790.72%NICE inContact vs Zendesk
Genesys44092.45%NICE inContact vs Genesys
Genesys PureCloud27941.55%NICE inContact vs Genesys PureCloud
Five927151.51%NICE inContact vs Five9
Talkdesk12400.69%NICE inContact vs Talkdesk
NewVoiceMedia9410.52%NICE inContact vs NewVoiceMedia
MessageBird6090.34%NICE inContact vs MessageBird
MiContact Center2250.13%NICE inContact vs MiContact Center
RingCentral Contact Center1990.11%NICE inContact vs RingCentral Contact Center
CallFire1490.08%NICE inContact vs CallFire
PhoneBurner760.04%NICE inContact vs PhoneBurner
Bright Pattern760.04%NICE inContact vs Bright Pattern
Plum Voice Hosted IVR570.03%NICE inContact vs Plum Voice Hosted IVR
UJET510.03%NICE inContact vs UJET
Sharpen440.02%NICE inContact vs Sharpen
Magnetic North360.02%NICE inContact vs Magnetic North
Aspect Zipwire300.02%NICE inContact vs Aspect Zipwire
Kixie270.02%NICE inContact vs Kixie
contactSPACE170.01%NICE inContact vs contactSPACE
Aspect CXP Pro150.01%NICE inContact vs Aspect CXP Pro
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Popular Comparisons

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.72%, Genesys with 2.45%, Genesys PureCloud with 1.55% market share.

NICE inContact vs Zendesk

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NICE inContact vs Genesys

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NICE inContact vs Genesys PureCloud

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NICE inContact vs Five9

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NICE inContact vs Talkdesk

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NICE inContact vs NewVoiceMedia

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NICE inContact vs MessageBird

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NICE inContact vs MiContact Center

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Customers of NICE inContact

Around the world in 2025, over 2896 companies have started using NICE inContact as Interactive Voice Response (IVR) tool.

CustomersEmployee RangeCityRegionCountrySocial Links
US Army10,000+ArlingtonVirginiaUnited States
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Clarivate10,000+LondonEnglandUnited Kingdom
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Informa10,000+LondonEnglandUnited Kingdom
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Sutherland10,000+PittsfordNew YorkUnited States
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Government Of Alberta10,000+EdmontonAlbertaCanada
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Trane Technologies10,000+SwordsLeinsterIreland
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Slalom10,000+SeattleWashingtonUnited States
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Quest Diagnostics10,000+SecaucusNew JerseyUnited States
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SAIC10,000+RestonVirginiaUnited States
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Hartford HealthCare10,000+HartfordConnecticutUnited States
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NICE inContact Customers by Products and Services

The top three products and services offering customers that use NICE inContact for Interactive Voice Response (IVR) are Managed Services (31), Consulting (27), Customer Service (26).

Customers

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NICE inContact Customers by Employee Size

The majority of NICE inContact's customers for the ivr category fall in the company size of 0 - 9 employees (841 companies), 20 - 49 employees (431 companies), 100 - 249 employees (350 companies).

Employee Size

NICE inContact Customers by Geography

The top three geographies of NICE inContact for ivr are the United States with 2606(91.60%), Canada with 73(2.57%), United Kingdom with 61(2.14%) customers respectively.

Customers

Employees of NICE inContact

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Also see other Products/Services by NICE inContact in:

Contact Center
Communication
Call Recording
Cloud Contact Center Software
Help Desk And Ticketing

FAQ

Find answers to the most often asked questions by users.

Who are the top NICE inContact competitors?

NICE inContact’s Top competitors in the ivr category are Zendesk, Genesys, Genesys PureCloud. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Zendesk NICE inContact vs Genesys NICE inContact vs Genesys PureCloud.

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What is NICE inContact customer distribution based on company size?

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What is NICE inContact market share in the ivr?

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What are the top countries that use NICE inContact?

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What are the top industries that use NICE inContact?

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