NICE inContact
NICE inContact's cloud call center software enables better customer service with automatic call distribution , interactive voice response , skills-bas...Read more
Market Share of NICE inContact
Current Customer(s)
3033
Market Share (Est.)
1.51%
Ranking
#5
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 85.11%, Genesys PureCloud with 4.60%, Genesys with 3.64% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 171504 | 85.11% | NICE inContact vs Zendesk |
| Genesys PureCloud | 9267 | 4.60% | NICE inContact vs Genesys PureCloud |
| Genesys | 7344 | 3.64% | NICE inContact vs Genesys |
| Five9 | 3410 | 1.69% | NICE inContact vs Five9 |
| Talkdesk | 2277 | 1.13% | NICE inContact vs Talkdesk |
| NewVoiceMedia | 1388 | 0.69% | NICE inContact vs NewVoiceMedia |
| LiveOps | 1022 | 0.51% | NICE inContact vs LiveOps |
| MessageBird | 558 | 0.28% | NICE inContact vs MessageBird |
| MiContact Center | 296 | 0.15% | NICE inContact vs MiContact Center |
| RingCentral Contact Center | 295 | 0.15% | NICE inContact vs RingCentral Contact Center |
| CallFire | 170 | 0.08% | NICE inContact vs CallFire |
| Bright Pattern | 149 | 0.07% | NICE inContact vs Bright Pattern |
| Sharpen | 98 | 0.05% | NICE inContact vs Sharpen |
| UJET | 90 | 0.04% | NICE inContact vs UJET |
| PhoneBurner | 83 | 0.04% | NICE inContact vs PhoneBurner |
| Ameyo | 76 | 0.04% | NICE inContact vs Ameyo |
| Kixie | 66 | 0.03% | NICE inContact vs Kixie |
| Magnetic North | 56 | 0.03% | NICE inContact vs Magnetic North |
| FluentStream | 46 | 0.02% | NICE inContact vs FluentStream |
| Aspect Zipwire | 45 | 0.02% | NICE inContact vs Aspect Zipwire |
Popular Comparisons
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 85.11%, Genesys PureCloud with 4.60%, Genesys with 3.64% market share.
NICE inContact vs Zendesk
NICE inContact vs Genesys PureCloud
NICE inContact vs Genesys
NICE inContact vs Five9
NICE inContact vs Talkdesk
NICE inContact vs NewVoiceMedia
NICE inContact vs LiveOps
NICE inContact vs MessageBird
Customers of NICE inContact
Around the world in 2026, over 3012 companies have started using NICE inContact as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| NTT | 10,000+ | Tokyo | Tokyo | Japan |     |
| Fresenius Medical Care | 10,000+ | Bad Homburg vor der Hoehe | Hesse | Germany | |
| Washington Metropolitan Area Transit Authority | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Marriott | 10,000+ | Bethesda | Maryland | United States | |
| UST | 10,000+ | Aliso Viejo | California | United States | |
| Advocate Health Care | 10,000+ | Downers Grove | Illinois | United States | |
| Gordon Food Service | 10,000+ | Grand Rapids | Michigan | United States | |
| Movate | 10,000+ | Plano | Texas | United States | |
| AstraZeneca | 10,000+ | Cambridge | England | United Kingdom | |
| Tennessee State Government | 10,000+ | Nashville | Tennessee | United States | |
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NICE inContact Customers by Products and Services
The top three products and services offering customers that use NICE inContact for Interactive Voice Response (IVR) are Cybersecurity (42), Data Analytics (41), Digital Transformation (40).
Customers
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NICE inContact Customers by Employee Size
The majority of NICE inContact's customers for the ivr category fall in the company size of 0 - 9 employees (1089 companies), 20 - 49 employees (407 companies), 100 - 249 employees (324 companies).
Employee Size
NICE inContact Customers by Geography
The top three geographies of NICE inContact for ivr are the United States with 2647(91.15%), United Kingdom with 73(2.51%), Canada with 53(1.83%) customers respectively.
Customers
Employees of NICE inContact
Also see other Products/Services by NICE inContact in:
FAQ
Find answers to the most often asked questions by users.
Who are the top NICE inContact competitors?
NICE inContact’s Top competitors in the ivr category are Zendesk, Genesys PureCloud, Genesys. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Zendesk NICE inContact vs Genesys PureCloud NICE inContact vs Genesys.
What is NICE inContact customer distribution based on company size?
What is NICE inContact market share in the ivr?
What are the top countries that use NICE inContact?
What are the top industries that use NICE inContact?
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