Talkdesk
Talkdesk is an enterprise cloud contact center platform that helps IBM, Shopify and 1,400 other enterprises improve customer satisfaction and agent pr...Read more
Market Share of Talkdesk
Current Customer(s)
1240
Market Share (Est.)
0.69%
Ranking
#6
Top Competitors and Alternatives of Talkdesk
The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.72%, Genesys with 2.45%, NICE inContact with 1.61% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 163257 | 90.72% | Talkdesk vs Zendesk |
| Genesys | 4409 | 2.45% | Talkdesk vs Genesys |
| NICE inContact | 2896 | 1.61% | Talkdesk vs NICE inContact |
| Genesys PureCloud | 2794 | 1.55% | Talkdesk vs Genesys PureCloud |
| Five9 | 2715 | 1.51% | Talkdesk vs Five9 |
| NewVoiceMedia | 941 | 0.52% | Talkdesk vs NewVoiceMedia |
| MessageBird | 609 | 0.34% | Talkdesk vs MessageBird |
| MiContact Center | 225 | 0.13% | Talkdesk vs MiContact Center |
| RingCentral Contact Center | 199 | 0.11% | Talkdesk vs RingCentral Contact Center |
| CallFire | 149 | 0.08% | Talkdesk vs CallFire |
| PhoneBurner | 76 | 0.04% | Talkdesk vs PhoneBurner |
| Bright Pattern | 76 | 0.04% | Talkdesk vs Bright Pattern |
| Plum Voice Hosted IVR | 57 | 0.03% | Talkdesk vs Plum Voice Hosted IVR |
| UJET | 51 | 0.03% | Talkdesk vs UJET |
| Sharpen | 44 | 0.02% | Talkdesk vs Sharpen |
| Magnetic North | 36 | 0.02% | Talkdesk vs Magnetic North |
| Aspect Zipwire | 30 | 0.02% | Talkdesk vs Aspect Zipwire |
| Kixie | 27 | 0.02% | Talkdesk vs Kixie |
| contactSPACE | 17 | 0.01% | Talkdesk vs contactSPACE |
| Aspect CXP Pro | 15 | 0.01% | Talkdesk vs Aspect CXP Pro |
Popular Comparisons
Top Competitors and Alternatives of Talkdesk
The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.72%, Genesys with 2.45%, NICE inContact with 1.61% market share.
Talkdesk vs Zendesk
Talkdesk vs Genesys
Talkdesk vs NICE inContact
Talkdesk vs Genesys PureCloud
Talkdesk vs Five9
Talkdesk vs NewVoiceMedia
Talkdesk vs MessageBird
Talkdesk vs MiContact Center
Customers of Talkdesk
Around the world in 2025, over 1240 companies have started using Talkdesk as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Booking.com | 10,000+ | Amsterdam | North Holland | Netherlands |     |
| TaskUs | 10,000+ | New Braunfels | Texas | United States | |
| Mitel | 10,000+ | Ottawa | Ontario | Canada | |
| Salesforce | 10,000+ | San Francisco | California | United States | |
| Bayer AG | 10,000+ | Leverkusen | North Rhine-Westphalia | Germany | |
| Bank Of The Philippine Islands | 10,000+ | Makati City | Metro Manila | Philippines | |
| Insight Global | 10,000+ | Atlanta | Georgia | United States | |
| CPM | 10,000+ | Thame | England | United Kingdom | |
| Cognizant | 10,000+ | Teaneck | New Jersey | United States | |
| DoorDash | 10,000+ | San Francisco | California | United States | |
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Talkdesk Customers by Products and Services
The top three products and services offering customers that use Talkdesk for Interactive Voice Response (IVR) are Artificial Intelligence (17), Customer Support (15), Technology (15).
Customers
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Talkdesk Customers by Employee Size
The majority of Talkdesk's customers for the ivr category fall in the company size of 0 - 9 employees (285 companies), 20 - 49 employees (188 companies), 100 - 249 employees (163 companies).
Employee Size
Talkdesk Customers by Geography
The top three geographies of Talkdesk for ivr are the United States with 806(69.01%), Canada with 180(15.41%), United Kingdom with 85(7.28%) customers respectively.
Customers
Employees of Talkdesk
Also see other Products/Services by Talkdesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Talkdesk competitors?
Talkdesk’s Top competitors in the ivr category are Zendesk, Genesys, NICE inContact. You can view a full list of Talkdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Talkdesk and 40,000 other technologies on the internet. You can also compare Talkdesk and its feature with top competitors here : Talkdesk vs Zendesk Talkdesk vs Genesys Talkdesk vs NICE inContact.
What is Talkdesk customer distribution based on company size?
What is Talkdesk market share in the ivr?
What are the top countries that use Talkdesk?
What are the top industries that use Talkdesk?
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