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Talkdesk

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Talkdesk is an enterprise cloud contact center platform that helps IBM, Shopify and 1,400 other enterprises improve customer satisfaction and agent pr...Read more

Interactive Voice Response (IVR)
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Market Share of Talkdesk

Current Customer(s)

878

Market Share (Est.)

0.46%

Ranking

#7

Top Competitors and Alternatives of Talkdesk

The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.85%, Genesys with 3.50%, Five9 with 1.78% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16976288.85%Talkdesk vs Zendesk
Genesys66913.50%Talkdesk vs Genesys
Five934011.78%Talkdesk vs Five9
NICE inContact33911.77%Talkdesk vs NICE inContact
Genesys PureCloud30501.60%Talkdesk vs Genesys PureCloud
NewVoiceMedia14450.76%Talkdesk vs NewVoiceMedia
MessageBird7180.38%Talkdesk vs MessageBird
MiContact Center2800.15%Talkdesk vs MiContact Center
Cloudagent2370.12%Talkdesk vs Cloudagent
CallFire2230.12%Talkdesk vs CallFire
RingCentral Contact Center1860.10%Talkdesk vs RingCentral Contact Center
Bright Pattern1060.06%Talkdesk vs Bright Pattern
UJET840.04%Talkdesk vs UJET
Magnetic North810.04%Talkdesk vs Magnetic North
Plum Voice Hosted IVR700.04%Talkdesk vs Plum Voice Hosted IVR
Sharpen670.04%Talkdesk vs Sharpen
PhoneBurner540.03%Talkdesk vs PhoneBurner
Nectar Desk510.03%Talkdesk vs Nectar Desk
Aspect Zipwire470.02%Talkdesk vs Aspect Zipwire
Kixie430.02%Talkdesk vs Kixie
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Popular Comparisons

Top Competitors and Alternatives of Talkdesk

The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.85%, Genesys with 3.50%, Five9 with 1.78% market share.

Talkdesk vs Zendesk

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Talkdesk vs Genesys

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Talkdesk vs Five9

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Talkdesk vs NICE inContact

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Talkdesk vs Genesys PureCloud

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Talkdesk vs NewVoiceMedia

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Talkdesk vs MessageBird

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Talkdesk vs MiContact Center

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Customers of Talkdesk

Around the world in 2024, over 878 companies have started using Talkdesk as Interactive Voice Response (IVR) tool.

CustomersEmployee RangeCityRegionCountrySocial Links
C.H. Robinson Worldwide, Inc.10,000+Eden PrairieMinnesotaUnited States
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Boston University Genealogical Programs10,000+BostonMassachusettsUnited States
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Fresh Del Monte Produce, Inc.10,000+George TownGeorge TownCayman Islands
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Service Properties Trust5,000 - 9,999NewtonMassachusettsUnited States
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Novozymes A/S5,000 - 9,999CopenhagenCapital RegionDenmark
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Anywhere Real Estate Inc5,000 - 9,999MadisonNew JerseyUnited States
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Fulton County Government5,000 - 9,999AtlantaGeorgiaUnited States
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Tutor Perini5,000 - 9,999Los AngelesCaliforniaUnited States
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Chemours Company5,000 - 9,999WilmingtonDelawareUnited States
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City Of Fremont1,000 - 4,999FremontCaliforniaUnited States
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Talkdesk Customers by Products and Services

The top three products and services offering customers that use Talkdesk for Interactive Voice Response (IVR) are Technology (26), Artificial Intelligence (21), Data Analytics (18).

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Talkdesk Customers by Employee Size

The majority of Talkdesk's customers for the ivr category fall in the company size of 100 - 249 employees (170 companies), 1,000 - 4,999 employees (134 companies), 20 - 49 employees (95 companies).

Employee Size

Talkdesk Customers by Geography

The top three geographies of Talkdesk for ivr are the United States with 630(77.59%), United Kingdom with 50(6.16%), Canada with 44(5.42%) customers respectively.

Customers

Employees of Talkdesk

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Also see other Products/Services by Talkdesk in:

Contact Center
Communication
Sales Management
Unified Communications
Fax Server

FAQ

Find answers to the most often asked questions by users.

Who are the top Talkdesk competitors?

Talkdesk’s Top competitors in the ivr category are Zendesk, Genesys, Five9. You can view a full list of Talkdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Talkdesk and 40,000 other technologies on the internet. You can also compare Talkdesk and its feature with top competitors here : Talkdesk vs Zendesk Talkdesk vs Genesys Talkdesk vs Five9.

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What is Talkdesk customer distribution based on company size?

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What is Talkdesk market share in the ivr?

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What are the top countries that use Talkdesk?

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What are the top industries that use Talkdesk?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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