Zendesk
Zendesk is an cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zapp...Read more
Market Share of Zendesk
Current Customer(s)
169150
Market Share (Est.)
88.56%
Ranking
#1
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.51%, NICE inContact with 1.85%, Five9 with 1.79% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Genesys | 6710 | 3.51% | Zendesk vs Genesys |
| NICE inContact | 3532 | 1.85% | Zendesk vs NICE inContact |
| Five9 | 3428 | 1.79% | Zendesk vs Five9 |
| Genesys PureCloud | 3084 | 1.61% | Zendesk vs Genesys PureCloud |
| NewVoiceMedia | 1447 | 0.76% | Zendesk vs NewVoiceMedia |
| Talkdesk | 868 | 0.45% | Zendesk vs Talkdesk |
| MessageBird | 711 | 0.37% | Zendesk vs MessageBird |
| Cloudagent | 588 | 0.31% | Zendesk vs Cloudagent |
| MiContact Center | 285 | 0.15% | Zendesk vs MiContact Center |
| CallFire | 223 | 0.12% | Zendesk vs CallFire |
| RingCentral Contact Center | 185 | 0.10% | Zendesk vs RingCentral Contact Center |
| Bright Pattern | 108 | 0.06% | Zendesk vs Bright Pattern |
| UJET | 81 | 0.04% | Zendesk vs UJET |
| Magnetic North | 79 | 0.04% | Zendesk vs Magnetic North |
| Plum Voice Hosted IVR | 69 | 0.04% | Zendesk vs Plum Voice Hosted IVR |
| Sharpen | 60 | 0.03% | Zendesk vs Sharpen |
| PhoneBurner | 54 | 0.03% | Zendesk vs PhoneBurner |
| Nectar Desk | 50 | 0.03% | Zendesk vs Nectar Desk |
| Aspect Zipwire | 47 | 0.02% | Zendesk vs Aspect Zipwire |
| Kixie | 43 | 0.02% | Zendesk vs Kixie |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.51%, NICE inContact with 1.85%, Five9 with 1.79% market share.
Zendesk vs Genesys
Zendesk vs NICE inContact
Zendesk vs Five9
Zendesk vs Genesys PureCloud
Zendesk vs NewVoiceMedia
Zendesk vs Talkdesk
Zendesk vs MessageBird
Zendesk vs Cloudagent
Customers of Zendesk
Around the world in 2024, over 168874 companies have started using Zendesk as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Major League Baseball | 10,000+ | New York City | New York | United States |     |
| PricewaterhouseCoopers | 10,000+ | New York City | New York | United States | |
| Beth Israel Lahey Health | 10,000+ | Newton | Massachusetts | United States | |
| Pacific Gas & Electric Company | 10,000+ | San Francisco | California | United States | |
| Express Employment Professionals | 10,000+ | Oklahoma City | Oklahoma | United States | |
| Central Retail Corporation PCL | 10,000+ | Phra Nakhon Si Ayutthaya | Thailand | | |
| Cognizant Technology Solutions Corporation | 10,000+ | Teaneck | New Jersey | United States | |
| Arctic Slope Regional Corporation | 10,000+ | Anchorage | Alaska | United States | |
| Persistent Systems | 10,000+ | Pune | Maharashtra | India | |
| Massachusetts Mutual Life Insurance | 10,000+ | Springfield | Massachusetts | United States | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Interactive Voice Response (IVR) are Marketing (1958), Technology (1670), E-Commerce (1470).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the ivr category fall in the company size of 0 - 9 employees (54564 companies), 20 - 49 employees (40095 companies), 10 - 19 employees (20683 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for ivr are the United States with 69419(53.70%), United Kingdom with 14913(11.54%), Australia with 6302(4.88%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the ivr category are Genesys, NICE inContact, Five9. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Genesys Zendesk vs NICE inContact Zendesk vs Five9.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the ivr?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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