Zendesk
Zendesk is an cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zapp...Read more
Market Share of Zendesk
Current Customer(s)
180414
Market Share (Est.)
81.51%
Ranking
#1
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 5.08%, Genesys PureCloud with 4.77%, Five9 with 2.24% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Genesys | 11246 | 5.08% | Zendesk vs Genesys |
| Genesys PureCloud | 10554 | 4.77% | Zendesk vs Genesys PureCloud |
| Five9 | 4952 | 2.24% | Zendesk vs Five9 |
| NICE inContact | 3650 | 1.65% | Zendesk vs NICE inContact |
| Talkdesk | 2849 | 1.29% | Zendesk vs Talkdesk |
| NewVoiceMedia | 2714 | 1.23% | Zendesk vs NewVoiceMedia |
| LiveOps | 1641 | 0.74% | Zendesk vs LiveOps |
| MessageBird | 670 | 0.30% | Zendesk vs MessageBird |
| MiContact Center | 542 | 0.24% | Zendesk vs MiContact Center |
| RingCentral Contact Center | 507 | 0.23% | Zendesk vs RingCentral Contact Center |
| CallFire | 230 | 0.10% | Zendesk vs CallFire |
| Bright Pattern | 187 | 0.08% | Zendesk vs Bright Pattern |
| PhoneBurner | 149 | 0.07% | Zendesk vs PhoneBurner |
| UJET | 149 | 0.07% | Zendesk vs UJET |
| Kixie | 132 | 0.06% | Zendesk vs Kixie |
| Sharpen | 123 | 0.06% | Zendesk vs Sharpen |
| Magnetic North | 104 | 0.05% | Zendesk vs Magnetic North |
| Ameyo | 83 | 0.04% | Zendesk vs Ameyo |
| Aspect Zipwire | 73 | 0.03% | Zendesk vs Aspect Zipwire |
| Convoso | 70 | 0.03% | Zendesk vs Convoso |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 5.08%, Genesys PureCloud with 4.77%, Five9 with 2.24% market share.
Zendesk vs Genesys
Zendesk vs Genesys PureCloud
Zendesk vs Five9
Zendesk vs NICE inContact
Zendesk vs Talkdesk
Zendesk vs NewVoiceMedia
Zendesk vs LiveOps
Zendesk vs MessageBird
Customers of Zendesk
Around the world in 2026, over 179153 companies have started using Zendesk as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Insight Global | 10,000+ | Atlanta | Georgia | United States |     |
| Hermes | 10,000+ | Paris | Ile-de-France | France | |
| Amazon Web Services | 10,000+ | Seattle | Washington | United States | |
| ELIS | 10,000+ | Saint-Cloud | Ile-de-France | France | |
| The Home Depot | 10,000+ | Atlanta | Georgia | United States | |
| Dreams | 10,000+ | Santiago | Santiago Metropolitan | Chile | |
| iQor | 10,000+ | Fort Lauderdale | Florida | United States | |
| University Of Wisconsin | 10,000+ | Madison | Wisconsin | United States | |
| Regions Bank | 10,000+ | Birmingham | Alabama | United States | |
| Garena | 10,000+ | Singapore | Central Singapore | Singapore | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Interactive Voice Response (IVR) are Marketing (1714), Technology (1532), Software (1324).
Customers
Download the 6sense Chrome Extension to get verified contact data of Zendesk employees
Install Now
Zendesk Customers by Employee Size
The majority of Zendesk's customers for the ivr category fall in the company size of 0 - 9 employees (58344 companies), 20 - 49 employees (45494 companies), 100 - 249 employees (29561 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for ivr are the United States with 77752(56.59%), United Kingdom with 13980(10.18%), Brazil with 7394(5.38%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the ivr category are Genesys, Genesys PureCloud, Five9. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Genesys Zendesk vs Genesys PureCloud Zendesk vs Five9.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the ivr?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
Get everything in one place
Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.
Get a demoInterested in 6sense for your organization?
Book a Demo
